Chapter 11

More than 40% of the employees at Valley Corp. lost their jobs during a recent recession. The human resource department of Valley Corp. would term this as _____. A. role ambiguity B. voluntary turnover C. role conflict D. involuntary turnover E. role overload

E. role overload

Which of the following is an option of an employee assistance program (EAP) in which a patient uses video conferencing equipment to participate in online meetings with a therapist? A. headhunting B. videohealth C. alternative dispute resolution D. outplacement counseling E. telepsychiatry

E. telepsychiatry

With which of the following steps does the progressive discipline process end? A. a written warning and a threat of temporary suspension B. an unofficial spoken warning C. an official written warning D. temporary suspension and a written notice E. termination

E. termination

After an organization downsizes, it may expect much of its remaining employees. This high expectation and demand occur in a state of _____ for the employees. A. role autonomy B. role carve-out C. role underload D. role distance E. role overload

E. role overload

When employees initiate a turnover, when the organization would prefer to keep them, it is called _____ turnover. A. dysfunctional B. involuntary C. retentive D. external E. voluntary

E. voluntary

When employees cannot work with management to make changes, they may engage in _____, taking their charges to the media in the hope that if the public learns about the situation, the organization will be forced to change. A. scapegoating B. progressive discipline C. benchmarking D. media manipulation E. whistle-blowing

E. whistle-blowing

The amount of income linked to each job is called the A. pay rank. B. pay status. C. pay differential. D. incentive pay. E. pay level.

E. pay level.

Choose the correct statement about personal dispositions. A. People with a positive core self-evaluation tend to experience job satisfaction. B. Rather than doing nothing, people with negative core self-evaluations always act aggressively toward the people they blame. C. In general, job turnover is higher among employees who are high in emotional stability and conscientiousness. D. People with negative affectivity tend to be satisfied with their jobs after changing their occupations. E. Core self-evaluations are bottom-line opinions that are positive in nature.

A. People with a positive core self-evaluation tend to experience job satisfaction.

Talent poaching makes it difficult for companies to _____. A. retain their top performers B. keep their searches discreet C. search for relevant information D. eliminate quality control processes E. look for employee profiles

A. retain their top performers

As a predictor of job dissatisfaction, nothing exceeds A. the nature of the task itself. B. the geographical location of the firm. C. negative affectivity. D. relationships with co-workers. E. negative self-evaluations.

A. the nature of the task itself.

Identify the correct statement regarding an employee assistance program. A. It is a system supervisors can use to refer their employees for professional treatment when necessary. B. It is a company-sponsored program to help employees manage the transition from one job to another. C. It cannot be recommended by union representatives. D. It involves taking the help of a neutral party though a nonbinding process to solve issues among employees. E. It involves hiring an arbitrator from outside the organization to hear cases or disputes among employees.

A. It is a system supervisors can use to refer their employees for professional treatment when necessary.

Brandon, an employee of EduTech Corp., demonstrates a series of unacceptable behaviors. Marian, his manager, wants to refer Brandon to the company's employee assistance program. Which of the following situations would call for such a referral? A. Marian has reason to believe Brandon's behavior problems are related to alcohol abuse. B. EduTech Corp. wants managers to use only the simplest, most direct, and least expensive way to settle behavior problems. C. Marian wants an experienced and retired judge to resolve Brandon's situation. D. Marian and Brandon agree that a neutral party from outside the organization should hear this case. E. Brandon wants a panel of his peers to hear Marian's complaint.

A. Marian has reason to believe Brandon's behavior problems are related to alcohol abuse.

_____ means pervasive low levels of satisfaction with all aspects of life, compared with other people's feelings. A. Negative affectivity B. Outplacement C. Expatriation D. Systemic discrimination E. Cognitive dissonance

A. Negative affectivity

Retaining top performers is not always easy because _____ for high-demand positions, such as software engineers, from other companies has become the norm. A. brainstorming B. poaching talent C. mind mapping D. headhunting E. reverse discriminating

B. poaching talent

_____ is an employee's recognition that demands of the job are incompatible or contradictory. A. Role conflict B. Role overload C. Role underload D. Role ambiguity E. Role autonomy

A. Role conflict

Peer review is an example of _____. A. alternative dispute resolution B. an employee assistance program C. outplacement counseling D. fair representation E. an employee carve-out

A. alternative dispute resolution

A(n) _____ refers to the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving. A. exit interview B. affirmative action C. carve-out D. observation interview E. summary dismissal

A. exit interview

Which of the following has the main responsibility of developing a formal discipline process for the workplace? A. human resource department B. outplacement counselors C. legal department D. sales force E. arbitrators

A. human resource department

Based on the expectation that two people in conflict should first try to arrive at a settlement together, organizations have a policy of making managers available to hear complaints. Typically, the first "open door" is that of the employee's A. immediate supervisor. B. choice of a neutral party. C. peers. D. immediate subordinates. E. personal counselor. Based on the expectation that t

A. immediate supervisor.

A perception of _____ is a judgment that the organization carried out its actions in a manner that took the employee's feelings into account. A. interactional justice B. employee turnover C. progressive discipline D. summary dismissal E. outcome fairness

A. interactional justice

Adam Wallace, a neutral party outside of La Mesa Inc., helped simplify issues between two technical teams of the company. Though Wallace's solution had no binding power, both the teams decided to accept his solution. This is an example of A. mediation. B. arbitration. C. open-door policy. D. progressive discipline. E. fair representation.

A. mediation.

If peer review does not lead to a compromise, a neutral party from outside the organization hears the case and tries to resolve the conflict and attempts to reach a compromise. This process is called A. mediation. B. carve-out. C. open-door policy. D. fair representation. E. attrition.

A. mediation.

Which of the following aspects of satisfaction is among those emphasized by the Job Descriptive Index? A. outplacements B. promotions C. skills D. customers E. qualifications

B. promotions

Akira is very dissatisfied with her job situation, but she does not perceive any other employment opportunities, so she stays and spends most of the workday dreaming about non-work matters. Which of the following is being experiencing by Akira? A. physical withdrawal B. psychological job withdrawal C. role overload D. benchmarking E. whistle-blowing

B. psychological job withdrawal

Which of the following does an employer violate when it terminates an employee for refusing to do something unethical, unsafe, and illegal? A. affirmative action B. public policy C. fair representation D. equal opportunity employment E. reverse discrimination

B. public policy

Which of the following best defines job withdrawal? A. It is the loss of jobs within an organization due to adverse economic forces. B. It is a set of behaviors with which employees try to avoid the work situation physically, mentally, or emotionally. C. It is the retracting of a job offer following the results of a pre-employment physical examination. D. It is a psychological state employees experience upon a job dismissal or retirement. E. It is the retraction of an employment offer following failure to join on an agreed date.

B. It is a set of behaviors with which employees try to avoid the work situation physically, mentally, or emotionally.

The _____ is a process of formally identifying expectations associated with a role. A. role playing method B. role analysis technique C. role carve-out D. role enrichment E. role overload

B. role analysis technique

Outplacement counseling programs are A. long-distance educational programs using instruction via video or audio tapes, computers etc. provided by the company to augment employee skills. B. services in which professionals try to help dismissed employees manage the transition from one job to another. C. third-party programs to assist employees with their mental health and chemical dependency needs. D. university-sponsored executive training programs that require participants to live on campus while completing short, custom-designed courses. E. services rendered to employees to manage drug or alcohol addiction.

B. services in which professionals try to help dismissed employees manage the transition from one job to another.

_____ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it. A. Role underload B. Role ambiguity C. Role conflict D. Role overload E. Role autonomy

B. Role ambiguity

According to the hot-stove rule, which of the following qualities makes discipline more effective? A. The punishment meted is always inconsistent. B. The consequences for breaking a rule are immediate. C. The rule breaker will be warned multiple times before termination. D. The consequences follow a gradual increase in seriousness. E. The ideology is to prevent misbehavior rather than to merely punish it.

B. The consequences for breaking a rule are immediate.

Armando, a manager at a top engineering company, believes he can hire a few employees by promising them job security and later terminating them if business slows down. On what grounds could such a termination be considered a wrongful discharge? A. Desperate times call for desperate measures. B. The terminations deviate from the promise of job security in the work agreement. C. The company overpaid the terminated employees. D. The company has policies for handling misbehavior. E. The company is under financial constraints and, at times, has to layoff employees

B. The terminations deviate from the promise of job security in the work agreement.

If employers covered by the _____ do not notify the employees (and their union, if applicable) of layoffs, they may have to offer back pay and fringe benefits and pay penalties as well. A. Davis-Bacon Act B. Workers' Adjustment Retraining and Notification Act C. Right-to-Work Act D. Employee Free Choice Act E. Fair Labor Standards Act

B. Workers' Adjustment Retraining and Notification Act

Open-door policy, peer review, and mediation are methods of A. the strategy decision-making process. B. alternative dispute resolution. C. collective bargaining. D. a fair representation policy. E. performance appraisal.

B. alternative dispute resolution.

Low job involvement and low organizational commitment are A. essentially the same thing. B. examples of psychological withdrawal. C. examples of physical withdrawal that are related to job dissatisfaction. D. examples of behavior change. E. examples of physiological withdrawal.

B. examples of psychological withdrawal.

Employees with negative affectivity are inclined to A. experience high job satisfaction. B. experience feelings of anger, contempt, fear, and guilt. C. seek change in socially acceptable ways. D. look for the good in others, but not themselves. E. think highly of themselves, but not others.

B. experience feelings of anger, contempt, fear, and guilt.

Explanation of decision, respectful treatment, consideration, and empathy are features of _____. A. retributive justice B. interactional justice C. distributive justice D. benchmarking E. outcome fairness

B. interactional justice

The aspects of a task—namely the complexity of the task, the degree of physical strain and exertion required, and the value an employee places on the task—have particular significance when they are viewed as linked to _____. A. brand alignment B. job dissatisfaction C. promotional marketing D. sole arbitrations E. mediations

B. job dissatisfaction

Ricardo reprimanded five of his employees for coming to work drunk after a lunch outing. The next week, Ricardo fired another employee for being drunk at work. The employees under Ricardo can conclude a lack of _____ in dealing with employees being drunk at work. A. benchmarking B. outcome fairness C. summary dismissal D. downsizing E. onboarding

B. outcome fairness

Christina, an employee at Value Depot, is regularly late for work and takes excessive sick days. In this scenario, which of the following types of job withdrawal is being experienced by Christina? A. behavior change B. physical job withdrawal C. high job involvement D. emotional withdrawal E. psychological job withdrawal

B. physical job withdrawal

Inthe role analysis technique, role occupant refers to A. the person who is hiring the employee for a particular role in the organization. B. the employee who fills a role in the organization. C. the individual who will directly interact with the employee filling a new role in the organization. D. the individual who has written guidelines for a new role in the organization. E. the employee who is assigned the task to write expectations from a new role in the organization.

B. the employee who fills a role in the organization.

Which of the following situations is an example of a voluntary turnover? A. Clara, a supervisor at Green Xpress LLC, is demoted from her current position. B. Samuel, a manager at Travellerz Co., is suspended for a month due to drug use. C. Fatima, an employee at Flora Inc., is about to resign her job to start her own business. D. Alex, a trainee at RandomWorks Inc., is reprimanded for arriving late at work every day. E. Carissa, an employee at Beta Corp., is transferred to another city for career growth.

C. Fatima, an employee at Flora Inc., is about to resign her job to start her own business

Which of the following situations is an example of a voluntary turnover? A. Clara, a supervisor at Green Xpress LLC, is demoted from her current position. B. Samuel, a manager at Travellerz Co., is suspended for a month due to drug use. C. Fatima, an employee at Flora Inc., is about to resign her job to start her own business. D. Alex, a trainee at RandomWorks Inc., is reprimanded for arriving late at work every day. E. Carissa, an employee at Beta Corp., is transferred to another city for career growth.

C. Fatima, an employee at Flora Inc., is about to resign her job to start her own business.

Which of the following statements is true of a progressive discipline system? A. It includes peer reviews, mediation, and arbitration. B. It always involves four parties: the employee, the union, the company, and the courts. C. It communicates unacceptable behavior and responds to a series of offenses with increasing forcefulness. D. It is a speedy process. E. It is objective, immediate, and impersonal.

C. It communicates unacceptable behavior and responds to a series of offenses with increasing forcefulness.

The positive or negative bottom-line views that people have of themselves are known as A. negative affectivities. B. factor comparisons. C. core self-evaluations. D. fair representations. E. behavioral models.

C. core self-evaluations.

Which of the following terms refers to a referral service that employees can make use of to pursue professional treatment for emotional problems or substance abuse? A. alternative dispute resolution B. outplacement counseling C. employee assistance program D. progressive discipline program E. request for proposal

C. employee assistance program

Historically, if an organization and employee do not have a specific employment contract, the employer or employee may not require a specific time to end the employment relationship. This is referred to as the _____ doctrine. A. force majeure B. laissez faire C. employment-at-will D. due process E. implied in fact

C. employment-at-will

Which of the following types of alternative dispute resolution functions well only to the extent that employees trust management and managers who hear complaints listen and are able to act? A. mediation B. behavioral modeling C. open-door policy D. fair representation E. peer review system

C. open-door policy

In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in A. behavior change. B. benchmarking. C. physical job withdrawal. D. whistle-blowing. E. emotional withdrawal.

C. physical job withdrawal.

Which of the following processes seeks to avert misbehavior and to correct, rather than merely punish, misbehavior? A. hot-stove rule B. fair representation C. progressive discipline D. benchmarking E. peer review technique

C. progressive discipline

In the role analysis technique, the people who directly interact with the person who is filling a new role are referred to as the person's A. role occupants. B. role managers. C. role set. D. role sitters. E. benchmarkers.

C. role set.

When in situations they dislike, employees with positive core self-evaluation tend to A. experience high job dissatisfaction. B. blame other people for their problems. C. seek change in socially acceptable ways. D. act aggressively toward others. E. experience feelings of anger, guilt, and nervousness more than others.

C. seek change in socially acceptable ways

According to your text, people will be satisfied with their jobs as long as they perceive that A. their jobs are the greatest source of happiness. B. their jobs can lead to the obtainment of everything they've ever wanted. C. their jobs meet their important values. D. there are no better employment options available. E. they are doing better than their subordinates.

C. their jobs meet their important values.

Zohrina is a top manager at her current company. However, she is leaving the company for a better job at a competing firm. Which of the following forms of turnover is illustrated in this scenario? A. involuntary turnover B. external turnover C. voluntary turnover D. internal turnover E. dysfunctional turnover

C. voluntary turnover

_____ can uncover reasons why employees leave and perhaps set the stage for some of them to return. A. Mock interviews B. Job Descriptive Indices C. Pay satisfaction questionnaires D. Exit interviews E. Summary dismissals

D. Exit interviews

_____ results when situations such as the nature of the job, supervisors and co-workers, pay levels, or the employee's own disposition cause the employee to become unhappy with the job. A. Fundamental attribution error B. Due diligence C. Social loafing D. Job withdrawal E. Cognitive dissonance

D. Job withdrawal

Jarvis, a manager at Livingston Corp., believes that he can fire Yolanda, his subordinate, at any time he wishes to do so. Which of the following, if true, would help strengthen Jarvis' belief? A. Yolanda has not submitted her required paperwork as part of her job offer. B. Jarvis has not provided Yolanda with an offer letter. C. Yolanda is an underperformer and fails to arrive at work on time. D. Yolanda does not have a specific employment contract with the company. E. Yolanda has not received a letter of employment from the company.

D. Yolanda does not have a specific employment contract with the company.

The result reached in _____ must be accepted by both employee and employer. A. peer review B. mediation C. an open-door policy D. arbitration E. outplacement counseling

D. arbitration

Which of the following is an example of an alternative dispute resolution method? A. carve-out B. employment assistance programs C. benchmarking D. arbitration E. outplacement counseling

D. arbitration

What is the simplest, most direct, and least expensive way to settle a dispute? A. benchmarking B. arbitration C. mediation D. open-door policy E. peer review

D. open-door policy

People's perception of _____ is their judgment that impartial methods were used to determine the consequences an employee obtains. A. interactional justice B. expatriation C. outcome fairness D. procedural justice E. progressive discipline

D. procedural justice

The two types of people in the organization who most affect an individual's job satisfaction are A. subordinates and supervisors. B. supervisors and family members. C. co-workers and subordinates. D. supervisors and co-workers. E. supervisors and upper-level managers.

D. supervisors and co-workers.

Which of the following is a typical first response in the progressive discipline system? A. official spoken warning B. written warning with threat of temporary suspension C. temporary suspension with no written notice D. unofficial spoken warning E. termination

D. unofficial spoken warning

When conducting a workplace search, employers can act fairly and minimize the likelihood of a lawsuit by A. hushing the company's search policies prior to the search. B. searching employees' workplace without their knowledge. C. using non-company personnel to conduct the search. D. conducting random searches with or without a probable cause. E. justifying that the organization has work rules that provide for searches.

E. justifying that the organization has work rules that provide for searches.

Which of the following situations is an example of involuntary turnover? A. Jia, an employee at DotPrint, is suspended for a week because of workplace violence. B. Natasha, a supervisor at JBX Inc., decides to leave her job because she is moving to another country. C. Hector, a manager at EuroCare Co., resigns from his job because he has a better job offer from another company. D. Ming, an employee at FantaFurnish Corp., wants to leave her job to pursue a college degree. E. Gizela, an employee at Future Tech Inc., is fired because of theft.

E. Gizela, an employee at Future Tech Inc., is fired because of theft

_____ is a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values. A. Employee engagement B. Fair representation C. Job complexity D. Social support E. Job satisfaction

E. Job satisfaction

_____ is a process for resolving disagreements by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute. A. Outplacement counseling B. Mediation C. Carve-out D. Arbitration E. Peer review

E. Peer review

Who among the following would be most likely to hear and resolve a case if the alternative dispute resolution method of arbitration is used? A. an immediate supervisor B. a higher-level manager C. a panel of nonmanagement employees D. a peer of the employee E. a retired judge

E. a retired judge

Foreign assignments can be highly disruptive to family members, and the resulting role _____ is the top reason that people quit overseas assignments. A. autonomy B. overload C. underload D. ambiguity E. conflict

E. conflict

Conducting personal business online during work hours is called A. cybersquatting. B. cyberbullying. C. cyberdefamation. D. cyberstalking. E. cyberslacking.

E. cyberslacking.

Which of the following principles of discipline holds that an organization's discipline should give a clear-cut warning and follow up with consistent, objective, and immediate consequences? A. per se rule B. laissez faire rule C. fundamental attribution rule D. outcome fairness E. hot-stove rule

E. hot-stove rule

The top management at Zion Manufacturers decides to search its employees on the job. However, Raul, Zion's HR manager, believes that it could generate privacy issues. Which of the following would strengthen Raul's belief and maximize the likelihood of a lawsuit? A. if the search is done after asking for the employees' consent B. if the search policy is publicized and applied and carried out consistently C. if the search includes random legal and permissible searches of desks, lockers, and toolboxes D. if the search is a random check, and it is clarified that no one has been accused of misdeeds E. if the search involves communications, such as e-mails, that are searched without probable cause

E. if the search involves communications, such as e-mails, that are searched without probable cause

Terminating an employee for the use of illegal drugs is an example of a(n) _____ turnover. A. retentive B. external C. voluntary D. absenteeism E. involuntary

E. involuntary

People's perception of _____ depends on their judgment that the consequences of a decision to employees are just. A. employment at will B. procedural justice C. interactional justice D. arbitration E. outcome fairness

E. outcome fairness