chapter 13

public relations

a communication strategy designed to convey information so as to establish positive relationship between a corporation, agency, or other groups and the public

force

an unproductive conflict strategy in which a person attempts to win an argument by physical force or threats of force

mainipulation

an unproductive conflict strategy in which a person avoids open conflict but instead attempts to diver the conflict by being especially charming and getting the opponent into a non combative frame of mind

avoidance

an unproductive conflict strategy in which a person takes mental or physical flight from the actual conflict

nonnegotiation

an unproductive conflict strategy in which an individual refuses to discuss the conflict or to listen to the other person

personal rejection

an unproductive conflict strategy in which one individual withholds love and affection and seeks to win the argument by getting the other person to break down under this withdrawl

beltlining

an unproductive conflict strategy in which one person hits at the level at which the other person cannot withstand the blow

blame

an unproductive conflict strategy in which we attribute the cause of the conflict to the other person or devote our energies to discovering who is the cause and avoid talking about the issue causing the conflict

gunnysacking

an unproductive conflict strategy of storing up grievance

verbal agrressiceness

an unproductive conflict strategy that involves trying to win an argument by attacking the other person's self-concept

spontaneity

communication pattern in which a person verbalizes what he or she is thinking without attempting to develop strategies for control

interpersonal conflict

conflicts between and among individuals who are interdependent, mutually aware that their goals are incompatible, and perceive each other as interfering with the attainment of their own goals

empathy

feeling another person's feeling or perceiving somethings does another person.

win-lose solution

in interpersonal conflict, a solution in which one person wins and one person loses

content conflict

interpersonal conflict that centers on objects, events, and persons that are usually, though not always, external to the parties involved in the conflict

relationship conflict

interpersonal conflicts, concerned not so much with some external object as with relationship between the individuals

win-win solution

solutions that benefits both parties in a conflict

argumentativeness

willingness to argue for a point of view