chapter 14: typical receiving procedures

why not reject a poor shipment?

- products may really be needed (product shortage) - rejecting an order may ultimately lead to unhappy customers (could be missing menu items) - to keep good business relationships

good receiving practices

1) beware of excess ice, can add unnecessary weight 2) check quality of items under top layer 3) inspect for leakage or water damage or swollen/bloated cans 4) check expiration dates 5) weigh each item 6) do not sign for incomplete orders 7) refer to provided specification

essential tools to good receiving

1) competent and trained employee 2) proper receiving equipment (accurate scales, temp. probe, calculator, and knife) 3) well lit, large 4) appropriate receiving hours 5) copies of all specifications 6) copies of all purchasing orders

additional receiving duties

1) date the delivered items 2) price all delivered items 3) house keeping 4) update AP prices 5) backhaul recyclables.

ways to reduce receiving costs

1) field inspectors (large firms do this) 2) computerized receiving 3) night and early-morning deliveries 4) one-stop shopping

receiver objectives

1) obtain the correct amount and correct quality at the correct time with the correct supplier for the correct EP cost. 2) check to see that the delivered order meets these criteria 3) control the received products and services

acceptance of delivery

1) receiving person checks quantity, quality, and AP price 2) if no invoice, receiving person creates one 3) if there is a question about quality, must ask manager or GM 4) someone else may be required to come check quality 5) check price, price extensions (unit price), and taxes. 6) put in storage

other receieving methods

1) standing order receiving 2) blind receiving 3) odd-hour receiving 4) drop-shipment receiving 5) mailed deliveries 6) COD deliveries

rejection of delivery

all or part, should request for credit memo (or credit slip) for the items that did not meet price, quality, or quantity standards.

COD deliveries

cash-on-delivery. supplier requires money at time of delivery.

invoice receiving

most common = when an invoice or bill accompanies the delivery acceptance of a delivery.

blind receiving

only the name is on the invoice (no quantities or weight or prices) forced receiver to count, weight, and get price for everything, could help keep better records but often not used.

odd-hour receiving

receiving an order when the typical receiver is not there and someone else must check-in the order.

receiving sheet

running account of deliveries

receiving

the act of inspecting and either accepting or rejecting deliveries.

drop-shipment receiving

when the driver is a third party and not responsible for the items therefore he cant take them back and doesn't wait around to make sure you are satisfied with with order.