Chapter 15 review

If an unrelieved or returned item is billed to your credit card, you have ________ days to dispute it, and the credit card company had ________ days to respond

60, 30

An implied warranty is ______ a. imposed by law b. understood to apply even though it has not been stated c. given orally or in writing d. a and b

A and b

The original four rights in the Consumer Bill of Rights include all except the right to _____. a. safety b. be informed c. a remedy d. be heard

A remedy

Which of the following choices describes mediation? a. involves a third party b. helps the parties work out a mutually agreeable solution c. does not result in a legally binding decision d. all of the above

All of the above

Your consumer responsibility to be reasonable means that you will _____. a. not complain about problems resulting from your failure to follow directions b. calmly explain the problem to an employee of the business c. not complain if the product failed when used in an unintended way d. all of the above

All of the above

If communicating with the place of purchase does not bring satisfaction, the recommended next step in resolving a consumer complaint is to

Contact company headquarters

Better Business Bureau (BBB) is supported by _______

Dues paid by member businesses

The ______ regulates advertising and encourages informative and truthful advertising

Federal trade commission

Which of the following choices describes small claim court?

The amount in dispute must not exceed the courts limit

The number one source of fraudulent offers is _____. a. television infomercials b. direct mail advertisements c. telemarketers d. the Internet

The internet

(True/false) if an e-commerce business cannot send your ordered item within 30 days, it must notify you and offer you with the option of canceling your order

True

An express warranty can be made orally or in writing. a. True b. False

True

If all consumers involved cannot be identified, unclaimed refunds resulting from a class action suit may be given to public education programs.

True

To be an informed consumer is both a right and a responsibility. a. True b. False

True

With most disputes in small claims court, lawyers are not involved. a. True b. False

True

Your consumer responsibility to be active means you will report unethical business practices to prevent other consumers from becoming victims. a. True b. False

True

__________ are no-frills outlets that focus on the sale of large quantities at reasonable prices

Warehouse clubs