Chapter 2

Which of the following is an accurate statement about hard skills and soft skills?

Soft skills relate more to who you are than what you know. Hard skills can be learned and improved over time. Soft skills are part of your personality and more difficult to acquire and change. Soft skills enhance your ability to interact effectively with other people. ALL OF THE ABOVE

Which of the following are effective stress management techniques?

Spend less time sleeping and more time working Keep negative feelings to yourself to avoid conflicts with other people Stretch yourself beyond what you know you are capable of doing Strive to become a perfectionist in everything you do NONE OF THE ABOV

Which of the following indicates a lack of character in the workplace?

Stealing supplies Falsifying information Filing fraudulent workers' compensation claims Bringing weapons to work ALL OF THE ABOVE

National standards to protect the privacy of a patient's personal health information are contained in what document?

The Health Insurance Portability and Accountability Act of 1996

Morals are:

The capability of differentiating between right and wrong.

Interdependence is:

The need to rely on one another.

Etiquette refers to:

acceptable standards of behavior in a polite society.

When you think things through and do and say things on purpose rather than just quickly reacting to whatever situation occurs you are:

acting with intention

An inappropriate relationship between personal interests and official responsibilities is called a/an:

conflict of interest.

Cultural competence refers to:

differences, dissimilarities, variations. connections between or among people. courtesy and showing good manners. people working together in a cooperative action. NONE OF THE ABOVE

People who see the glass as half full and approach life with enthusiasm are called:

employers of choice. critical thinkers. front-line workers. pessimists. NONE OF THE ABOVE

Refusal to complete a task as assigned may be construed as:

insubordination.

Which of the following affect your professional image?

Dress code compliance Grooming Hygiene Posture ALL OF THE ABOVE

Using 360 degree feedback is a part of what type of process?

Evaluating job performance

Which of the following demonstrates a strong work ethic?

Getting the work done, and done well, the first time Demonstrating good attendance and punctuality Showing initiative and not waiting to be told what to do Showing reliability and accountability ALL OF THE ABOVE

Which of the following is a responsibility of health care team members?

Identify the role of each team member Identify the specific tasks that need to be done Reduce or eliminate interpersonal conflict Establish expectations and goals ALL OF THE ABOVE

Which of the following is an example of a workplace team?

Interdisciplinary Ad hoc Emergency response Multidisciplinary ALL OF THE ABOVE

Adaptive skills are important for health care workers because:

It is almost impossible to avoid change when you work in health care.

To demonstrate cultural competence, health care workers must be which of the following?

Objective

What is HITECH?

One of the five health career pathways Technologic advancements in diagnostic imaging A social networking site for bioengineers The professional association for equipment repair technicians NONE OF THE ABOVE

Which of the following are examples of appropriate language at work?

Referring to people as honey, sweetie, or dear Referring to adult females as girls or gals and adult men as boys or guys Using street language that may be acceptable with family and friends Using terms that demean members of a racial, cultural, or ethnic group NONE OF THE ABOVE