chapter 4

which of the following is not an example of bias or prejudice in today's society?

certified medical assistants are qualified to work in most ambulatory settings

which of the following best describes the interview technique used when asking the patient, "Are you still taking your medication?"

close ended question

which of the following best describes the major reason communication is of the utmost importance in the health care setting?

communication serves as the foundation for all patient care

which of the following must be present to achieve effective verbal and nonverbal communication

congruency

which of the following is not one of the C's of communication

current

which of the following best describes the defense mechanism used when a patient does not react by showing emotion after hearing bad news

denial

which of the following is the most appropriate response by the medical assistant to the patients statement, "I am late coming in for my check up.?"

do you think you should have had the check up before now

facial expression is considered one of the most important and observed nonverbal communicators. why is this?

each facet of the face sends a nonverbal message

the principle barrier to communication at the point of care is which of the following?

emotional tension

did you get to spend all the time you needed?

feedback

which of the following takes place after the receiver has decoded the message sent by the sender?

feedback

which of the following applies to the theory that there is a specific order or rank within which a persons needs are met, beginning with the basics of food, clothing, and shelter?

hierarchy of needs

the common gesture of finger tapping might mean which of the following

impatience

"Tell me what you have been doing since you retired," is an example of which interview technique?

indirect statement

which of the following communication styles is direct and in your face?

low context

which of the following best describes how the medical assistant should be positioned when communicating with a patient?

maintain a close, but comfortable position to observe patients verbal and nonverbal cues

which of the following best describes the interview technique used when asking the patient, "what type of care will you have during your recovery?"

open ended question

you ask her, "Mrs. Kind, how are you coming along on this new diet?" which of the following best describes this form of communication?

open ended question

when communicating within the health profession, which would not be considered a technique to keep in mind?

patients should be encouraged to not verbalize their feelings

which of the following is the person who decodes the message

receiver

which of the following is the highest level of the hierarchy of needs?

self actualization

which of the following is not a roadblock to communication?

sharing subjects

which of the following is most appropriately related to nonverbal communication as a language?

we learn nonverbal language first

which of the following is the type of question that is frequently asked by individuals seeking a new physician and clinic?

will the doctor listen to what I have to say

which of the following is an example, according to the culture of the united states, of what is considered a comfortable personal space in an intimate setting?

1 1/2 feet

which of the following is the founder of humanistic psychology and the creator of the hierarchy of needs?

Abraham Maslow

You tell Mrs. Kind that she will have to give herself these injections at least daily and maybe twice a day. She states, "I am so disappointed. I thought I would not have to give these injections except when my blood sugar is up." which of the following statements would be the most appropriate feedback?

I know you are unhappy about this change in your health status and how often you will need the injections

which of the following best describes what must be considered when formulating the message in the communication cycle

The four modes of communicating must be taken into account

when communicating, what percent of the message is actually communicated by the spoken word?

7%