Chapter 6: Aplia Assignment 5

Which goodwill messages should be answered? A message that offered praise None; responding to goodwill messages is a waste of time. Only goodwill messages from your superiors.

A message that offered praise

When writing a letter that expresses thanks for a gift, what should you include? A series of formal, complex sentences A series of indirect, pretentious sentences A series of sincere, simple sentences

A series of sincere, simple sentences

Read the following scenario, and determine what revision should be made. A coworker's father just passed away, and your manager wants to send a sympathy letter. He asks you to proofread the letter. You notice the letter is three pages long, but he accomplishes his purpose within the first paragraph. Delete at least one of the three pages. Keep the message long but fresh and enthusiastic. Keep goodwill messages short. Aim for accomplishing your purpose in a few sentences.

Keep goodwill messages short. Aim for accomplishing your purpose in a few sentences.

What should a sympathy letter include? General comments that are not to personal Recognition of the good qualities of the deceased A sensitive subject line

Recognition of the good qualities of the deceased

Goodwill messages include messages of thanks, recognition, and sympathy. Taking the time to write these messages gives importance to well-wishing. Which of the following are characteristics of effective goodwill messages? Check all that apply. Sentimental Selfless Specific Spontaneous Sincere

Selfless Specific Spontaneous Sincere