Chapter 6 Quiz

Listening or trying to listen takes up at least ____ of most people's waking time.

1/2

Chelsea does not enjoy the speaker's topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. This is an example of ____.

Listening for information

Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as ____.

adapting listening appropriately

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

ambushing.

As soon as Laura finishes speaking about a dress she bought, Matt listens long enough to see how much she spent and attacks her for spending money. Laura feels like she was assaulted. Matt has engaged in:

ambushing.

This involves very careful listening

ambushing.

While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example of ____.

being mindful

This involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited.

defensive listening.

As the meeting stretches to three hours, Julie starts to experience a listening obstacle that involves fatigue, hunger, and having trouble summoning the energy needed to listen closely. This is an example of ____.

lack of effort

This involves listening only for content and ignoring the relationship level of meaning.

literal listening.

When we listen like this, we attend only to the content level and overlook what's being communicated on the relationship level.

literal listening.

Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:

message complexity.

Two broad types of barriers to mindful listening are obstacles in the communication situation and obstacles in the communicators. Some examples of these obstacles are.

message overload, message complexity, noise, preoccupation, and prejudgment

During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ____, one listening obstacle.

noise

As soon as the news program begins an interview with the president, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores's ability to listen is being hindered by:

prejudgment.

While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ____, one form of nonlistening.

selective listening

A form of nonlistening is ____, which involves focusing only on particular parts of communication.

selective listening.

People who only focus on particular parts of communication are engaging in ____.

selective listening.

While listening to her friend Bill, Judy occasionally says, "Tell me more" or "That's interesting, go on." Judy is:

using minimal encouragers.