Chapter 7 Questions

The following are all reasons for change resistance EXCEPT: A. Old age B. Uncertainty C. Threatened self-interest D. Different perceptions

Old age

What is the difference between external and internal forces when it comes to organization change? A. External forces apply to only global organizations, while internal forces could apply to any organization. B. External forces come from an organization's environment, and internal forces comes from within the organization. C. External forces tend to be reactive, while internal forces are often planned. D. External forces come from outside of the executive team, while internal forces come from executives and/or board of directors.

External forces come from an organization's environment, and internal forces comes from within the organization.

The following are all ways to promote innovation in organizations EXCEPT: A. Intrapreneurship within in the organization B. Establishing an innovative culture within the organization. C. Hiring more Millennials D. The reward system

Hiring more Millennials

Diagnostic activities, team building, and process consultation are all examples of what? A. Organization development (OD) techniques B. The innovation process C. Survey objectives D. Business process change

Organization development (OD) techniques

What is an ERP? A. A tool used for job evaluation B. A complex measurement system often implemented to assess bench strength in an organization C. State-of-the-art software that assists HR professionals administer complex compensation packages D. A large-scale system used for gathering integrated information involving an expansive enterprise.

A large-scale system used for gathering integrated information involving an expansive enterprise.

Which of the following is NOT an important step in the reengineering process? A. Develop goals and strategy for reengineering effort. B. Optimize both top-down and bottom-up perspectives. C. De-emphasize top management's commitment to the effort. D. Create a sense of urgency within the organization.

De-emphasize top management's commitment to the effort.

What is the final step in the innovation process, where demand increases and substitutes are developed? A. Exit B. Development C. Maturity D. Decline

Decline

What is a force-field analysis used for? A. Calculating profit and loss after a major change initiative B. Identifying areas for a potential change event C. Determining whether or not to hire a new job candidate D. Identifying forces for and against a certain strategic change event

Identifying forces for and against a certain strategic change event

Which type of organization change is characterized by a piecemeal response to circumstances as they develop? A. Spontaneous change B. Piecemeal change C. Planned change D. Random change

Piecemeal change

An innovation that changes the way a product or service is manufactured, created, or distributed would be considered a: A. Product innovation B. Process innovation C. Radical innovation D. Systems innovation

Process innovation

Which of the following is NOT a method used to overcome change resistance? A. Educating about the need to change B. Facilitating C. Removing resistors D. Encouraging participation

Removing resistors

Which of the following is NOT an example of an external change force? A. The housing market crash B. The passing of a new bill that leads to higher taxes on business C. The promotion of a new CEO to the head of the organization. D. A new competitor who enters the industry

The promotion of a new CEO to the head of the organization.