Chapter 8- Management

Laissez-Faire leadership should NOT be used when:

Followers feel insecure at the unavailability of a leader

Which one of the following is NOT considered a basic principle of conceptual skills?

Motivating employees on day-to-day activities

Which of the following is NOT a step in the decision making process?

Multiple decisions are made, executed and then evaluated

Which of the following traits was NOT found to be related to leadership?

Manipulation

Low-level managers are NOT responsible for which of the following:

Designing and implementing reward systems

Which of the following can be used to measure the efficacy of a KM strategy?q

All of these answers

Framing is effective because it:

Allows people to make decisions quicker

Top-level managers are NOT responsible for which of the following:

Assigning employees tasks

Customer Experience Management (CEM) , as opposed to Customer Relationship Management (CRM), focuses on which of the following:

Customer needs

Middle-level managers are responsible for which of the following:

Executing organization plans in comformance with the objectives of top management

Which of the following is NOT an educated risk regularly taken by good managers?

Ignoring customer needs for the benefit of the business

Which of the following is NOT necessarily a result of planning?

Making a decision quickly

Which of the following is NOT a type of technical skill?

Making decisions on the direction of the company

Functional management works best with businesses that:

Produce a standardized good or service at large volume and low cost

An analytical mindset does NOT include which of the following:

The ability to make irrational decisions