Chapter One

Jenema is walking in a mall and a homeless person approaches her and asks for money. Jenema keeps walking without speaking to or looking at the person. The relationship between Jenema and the homeless person is ____

I-It

In which level of communication do people acknowledge one another as people but don't fully engage each other as unique individuals?

I-You communication

According to research discussed in Chapter 1, for intimates, talking about a vision of a shared future is ____

the most powerful tie that links people

Which model of communication views communication as flowing only in one direction, from sender to receiver?

​linear

Which psychologist first described the hierarchy of five human needs?

Abraham Maslow

Love would be placed in which level of Maslow's Hierarchy of Needs?

Belonging

According to the book, all of the following are guidelines for interpersonal communication competence EXCEPT ____

Encourage your imagination

An example of psychological noise is ____

being preoccupied with a problem

When communicating online, it is a good idea to use ____ to communicate nonverbal information

emoticons

An example of physiological noise is ____

fatigue

Monica and Chandler have an argument over whose turn it is to clean their house. In the heat of the argument, Chandler calls Monica a "slob". Then, Monica calls Chandler a "self-centered moron". Later, after they have made up, Chandler tries to apologize to Monica. However, Monica is still hurt and complains that no matter what Chandler says now he must have meant what he said. According to the communication principles, Chandler doesn't realize that ____

interpersonal communication is irreversible

Communication about communication is ____

metacommunication

Manjeet notices that she is the only person who has not spoken in a group conversation. She reminds herself to be involved and to show she's interested in the group's talk, so she speaks up. Manjeet's noticing and changing her communication to be more effective in the situation is an example of ____

monitoring

​Jen and Mark are happily married. Recently, Mark had an affair. He tried to tell Jen about his infidelity. She is completely hurt by his actions. It doesn't matter what Mark says to her, she is very upset and cannot get over his betrayal. This is indicative of how interpersonal communication is ____

not a panacea

Miguel tries to concentrate during a class lecture, but he can't get his mind off a personal problem. His preoccupation with his personal problem is an example of ____ noise.

psychological

Linnea's parents praise her for earning high marks in her first year in college. Linnea's parents are addressing her ____ needs

self-esteem

The author of your text argues that ____

self-esteem needs are influenced by individuals' interpersonal communication skill

Mariko used so much jargon in her presentation that most people in the audience couldn't understand her. This is an example of what kind of noise?

semantic

The ____ model of interpersonal communication is most accurate because it emphasizes the multiple roles that people take during the communication process.

transactional