COM 101 Ch.8 Conflict

Name 3 people who presented their conflict clips in class and what the clip featured.

1) Brian, Spongebob, ego conflict 2) Kayla, The Breakup Movie, pseudoconflict 3) Makenna, The Office, compromise

Name 3 common myths about conflict.

1) Conflict is always a sign of a poor interpersonal relationship 2) Conflict can always be avoided 3) Conflict always occurs because of misunderstandings 4) Conflict can always be resolved

Interdependent

dependent on each other; one person's actions affect the other person

Reward Power

power based on a persons ability to satisfy our needs

Conflict Triggers

common causes of interpersonal conflict

Ego Conflict

conflict in which the original issue is ignored as partners attack each other's self-esteem

Compromise

conflict management style that attempts to find the middle ground in a conflict (lose-win/win-lose)

Avoidance

conflict management style that involves backing off and trying to side-step conflict (lose-lose)

Accommodation

conflict management style that involves giving in to the demands of others (lose-win)

Competition

conflict management style that stresses winning a conflict at the expense of the other person involved (win-lose)

Collaboration

conflict management style that uses other-oriented strategies to achieve a positive solution for all involved (win-win)

Instrumental Conflict

conflict that centers on achieving a particular goal or task and less on relational issues

Destructive Conflict

conflict that dismantles rather than strengthens relationships

Expressive Conflict

conflict that focuses on issues about the quality of the relationship and managing interpersonal tension and hostility

Constructive Conflict

conflict that helps build new insights and establishes new patterns in a relationship

Simple Conflict

conflict that stems from different ideas, definitions, perceptions, or goals

Pseudoconflict

conflict triggered by a lack of understanding and miscommunication

Conflict Style

consistent pattern or approach you use to manage disagreement with others

Interpersonal Power

degree to which a person is able to influence his or her partner

Gunny-sacking

dredging up old problems and issues from the past to use against your partner

Interpersonal Conflict

expressed struggle between at least two interdependent people who perceive incompatible goals, scarce resources, or interference in the achievement of their goals

Demand-withdrawal Pattern of Conflict Management

pattern in which one person makes a demand and the other person avoids conflict by changing the subject or walking away

Expert Power

power based on a persons knowledge and experience

Coercive Power

power based on the use of sanctions or punishments to influence others

Referent Power

power that comes from our attraction to another person, or the charisma a person possesses

Legitimate Power

power that is based on respect for a person's position

Dependent Relationship

relationship in which one partner has a greater need for the other to meet his or her needs

Face

self-image or self-respect that you and your partner seek to maintain

Flaming

sending an overly negative online message that personally attacks another person

"But" Message

statement that communicates whatever you've said prior was not really true

"I" Language

statement that express how the speaker is feeling

Compliance Gaining

taking persuasive actions to get others to comply with our goals

Dialectical Tension

tension arising from a persons need for two things at the same time

Disinhibition Effect

the loss of inhibitions when interacting with someone online that leads to the tendency to escalate conflict