COM 101 Ch.8 Conflict
Name 3 people who presented their conflict clips in class and what the clip featured.
1) Brian, Spongebob, ego conflict 2) Kayla, The Breakup Movie, pseudoconflict 3) Makenna, The Office, compromise
Name 3 common myths about conflict.
1) Conflict is always a sign of a poor interpersonal relationship 2) Conflict can always be avoided 3) Conflict always occurs because of misunderstandings 4) Conflict can always be resolved
Interdependent
dependent on each other; one person's actions affect the other person
Reward Power
power based on a persons ability to satisfy our needs
Conflict Triggers
common causes of interpersonal conflict
Ego Conflict
conflict in which the original issue is ignored as partners attack each other's self-esteem
Compromise
conflict management style that attempts to find the middle ground in a conflict (lose-win/win-lose)
Avoidance
conflict management style that involves backing off and trying to side-step conflict (lose-lose)
Accommodation
conflict management style that involves giving in to the demands of others (lose-win)
Competition
conflict management style that stresses winning a conflict at the expense of the other person involved (win-lose)
Collaboration
conflict management style that uses other-oriented strategies to achieve a positive solution for all involved (win-win)
Instrumental Conflict
conflict that centers on achieving a particular goal or task and less on relational issues
Destructive Conflict
conflict that dismantles rather than strengthens relationships
Expressive Conflict
conflict that focuses on issues about the quality of the relationship and managing interpersonal tension and hostility
Constructive Conflict
conflict that helps build new insights and establishes new patterns in a relationship
Simple Conflict
conflict that stems from different ideas, definitions, perceptions, or goals
Pseudoconflict
conflict triggered by a lack of understanding and miscommunication
Conflict Style
consistent pattern or approach you use to manage disagreement with others
Interpersonal Power
degree to which a person is able to influence his or her partner
Gunny-sacking
dredging up old problems and issues from the past to use against your partner
Interpersonal Conflict
expressed struggle between at least two interdependent people who perceive incompatible goals, scarce resources, or interference in the achievement of their goals
Demand-withdrawal Pattern of Conflict Management
pattern in which one person makes a demand and the other person avoids conflict by changing the subject or walking away
Expert Power
power based on a persons knowledge and experience
Coercive Power
power based on the use of sanctions or punishments to influence others
Referent Power
power that comes from our attraction to another person, or the charisma a person possesses
Legitimate Power
power that is based on respect for a person's position
Dependent Relationship
relationship in which one partner has a greater need for the other to meet his or her needs
Face
self-image or self-respect that you and your partner seek to maintain
Flaming
sending an overly negative online message that personally attacks another person
"But" Message
statement that communicates whatever you've said prior was not really true
"I" Language
statement that express how the speaker is feeling
Compliance Gaining
taking persuasive actions to get others to comply with our goals
Dialectical Tension
tension arising from a persons need for two things at the same time
Disinhibition Effect
the loss of inhibitions when interacting with someone online that leads to the tendency to escalate conflict
