COMM 2107 Exam 2

Having to wait to see a physician or attorney, even if you have an appointment, conveys the message that the physician's time is more valuable than yours. This is an example of the importance of ________ in nonverbal communication. ​-chronemics - ​paralanguage ​-proxemics ​-artifacts -​silence

Chronemics

The strongest level of confirmation is ____.

Endorsement

Defensive listening involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited.​ (T/F)

True

Feeling rules define the emotional meaning of situations.​ (t/f)

True

Tabitha wants some time alone because she feels a need to get in touch with herself as an individual. However, her partner wants them to spend as much time together as possible. The tension in this example illustrates the ________ relational dialectic.​ ​trust/dependence ​openness/closedness ​autonomy/connection ​novelty/predictability ​commitment/love

autonomy/connection

As noted in lecture, nonverbal cues carry approximately __________ of a message's communication value.

2/3

A conservative estimate is that nonverbal communication accounts for what percentage of the total meaning in interpersonal communication? a. 25% b. 80% c. 100% d. 93% e. 65%

65%

Nonverbal communication is important, but can never replace verbal communication. (T/F)

False

The cognitive labeling view of emotions regards emotions as instinctual responses to external stimuli.​ (t/f)

False

The costs of poor listening in the workplace are minimal. (T/F)

False

What involves controlling the outward expression of emotion?​

Surface Acting

Emotional intelligence is the ability to listen supportively when other people share their feelings.​ (t/f)

True

We respond differently to the same phenomenon depending on the meaning we attribute to it. (T/F)

True

Listening or trying to listen takes up at least ____ of most people's waking time.

1/2

In the United States, people generally interact with friends or romantic partners at a(n) ________ distance. a. 4 ft. to 12 ft. b. 12 ft. or more c. 2 ft. to 4 ft. d. 18 inches or less

18 in or less

We are most likely to engage in emotion work when we:

Think what emotion we are feeling is inappropriate

In many Eastern cultures, silence indicates:​ Disrespect Power Rudeness Thoughtfulness

Thoughtfulness

A person who controls outward expression of his or her feelings but does not control the inner feelings is engaging in deep acting. (T/F)

False

Literal listening involves focusing only on the relationship-level meaning of a message.​ (T/F)

False

Maintaining direct eye contact is a sign of respect and attentiveness around the world.​ (T/F)

False

Most people operate at peak level when they are multitasking.​ (T/F)

False

Our increasing engagement with social media has increased our listening effectiveness.​ (T/F)

False

Recently, scholars' tracking of adolescent girls' bullying shows that many young girls engage in social aggression toward other boys, and they do so using distinctly feminine rules for expressing aggression.​ (T/F)

False

Selective listening is effective because we focus on the most important parts of a message. (T/F)

False

The happiest dating and married partners feel that they do not invest equally in their relationship compared to their partner.​ (t/f)

False

When expressing emotions, it is best to be as general as possible.​ (T/F)

False

When we disagree with someone, we disconfirm her or him.​ (t/f)

False

Morgan does not want to take chemistry, because he knows he will fail the class even before taking the course. In addition, he believes that if he takes the course, he won't make any friends in the class. Morgan is suffering from which fallacy?​ ​perfection ​taking responsibility for others ​overgeneralization ​helplessness ​fear of catastrophic expectations

Fear of Catastrophic Expectations

"Memorial Day parades are patriotic, yet sad events," is an example of a(n) ________ rule.​ ​feeling ​emotion ​framing ​social ​cognitive

Framing

Define: Kenesics Haptics Proxemics Chronemics Paralanguage

Kenesics - body position/motions Haptics - how we use touch Proxemics - how we use space Chronemics- how we use time Paralanguage - Sounds/vocal qualities (ex: whispering/shouting, gasps, ect.)

As the meeting stretches to three hours, Julie starts to experience a listening obstacle that involves fatigue, hunger, and having trouble summoning the energy needed to listen closely. This is an example of ____.

Lack of Effort

As the meeting stretches to three hours, Julie starts to experience a listening obstacle that involves fatigue, hunger, and having trouble summoning the energy needed to listen closely. This is an example of: - reacting to emotionally loaded language. - not adapting to diverse listening styles. ​-imposing preconceptions. -​lack of effort. ​-disremembering.

Lack of Effort

This involves listening only for content and ignoring the relationship level of meaning.

Literal Listening

Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:

Message Complexity

In interpersonal relationships, it is as important to affirm and accept yourself as to affirm and accept others. (t/f)

True

In some cultures, kisses on both cheeks are the standard mode of greeting and bidding goodbye to business contacts. (T/F)

True

Kinesics refers to body position and body motions.​ (T/F)

True

Monopolizing is detrimental to both the person who is being neglected and the person who is dominating the conversation. (T/F)

True

Most people feel defensive when others use neutral, rather than empathetic, communication with them.​ (t/f)

True

Of the many influences that shape relationships, four are particularly critical for building and sustaining satisfying personal relationships: investment, commitment, trust, and comfort with relational dialectics.​ (t/f)

True

Repetition, mnemonics, and regrouping are all ways to help us remember what we hear.​ (T/F)

True

Silence is considered a form of nonverbal communication.​ (T/F)

True

Assuming an attentive posture, holding eye contact, and nodding to show you understand what another person is saying are nonverbal behaviors that convey which dimension of relational-level meanings? responsiveness liking power

Responsiveness

In some military academies, such as West Point, using ________ is a recognized method of stripping a cadet of personhood if he or she is perceived as having broken the academy code proxemics ​paralanguage ​artifacts ​chronemics ​silence

Silence

Most scholars think that most emotions are: ​disconnected from physiology. ​biological. ​socially constructed. ​instinctual. ​universal.

Socially Constructed

What involves controlling the outward expression of emotion?​ ​deep acting ​feeling rehearsal ​surface acting ​cognitive shaping ​emotional intelligence

Surface Acting

The counterpoint to neutrality is: ​equality. ​provisionalism. ​problem orientation. ​empathy. ​description.

Empathy

The personal objects we use to announce our identities and heritage and to personalize our environments are known as:​ proxemics. ​artifacts. ​paralanguage. ​silence. ​chronemics

Artifacts

According to relationships counselors, the most central and continuous tension in the majority of close relationships arises from which of the following dialectical tensions?​ ​openness/closedness ​autonomy/connection ​trust/dependence ​commitment/love ​novelty/predictability

Autonomy/Connection

Ethnocentrism is one form of ____ communication.

Certainty

A form of nonlistening that involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited is:​ -​ambushing. ​-pseudolistening. ​-defensive listening. ​-selective listening. ​-literal listening.

Defensive Listening

This communication confirms the worth of others and our concern for them. An examples is "I can understand why you feel that way."

Equality

According to the cognitive labeling view of emotions, what occurs first?​

External Event

Which statement does NOT provide good advice for sustaining a confirming climate?​ ​Respect diversity in relationships. ​Actively use communication to build confirming climates. ​Ignore criticisms. ​Affirm and assert yourself. ​Accept and validate others.

Ignore Criticisms

Behavior that increases perception of closeness between communicators is known as ________. a. power b. proxemics c. kinesics d. immediacy e. liking

Immediacy

According to the perceptual view of emotions, what occurs right before the response?​

Interpreted Emotion

The ________ view of emotions posits this model: stimulus > physiological response > emotion.​

Organismic

Kandoor has a hard time pronouncing some English words, because his first language is so different from English. Kandoor is having some problems with:​ Proxemics Paralanguage Chronemics Haptics

Paralanguage

According to the perceptual view of emotions, what occurs second?​ ​external event ​label for response ​perception of event ​interpreted emotion ​physiological response

Perception of Event

The ________ view of emotions is also called appraisal theory.

Perceptual

Edwina feels a knot in her stomach when she received a low grade on her exam. She noticed the knot and thought it constituted evidence of anxiety. This situation illustrates:​

Perceptual View of Emotions

Cosmetic surgery and eating disorders are associated with ________, one type of nonverbal behavior.​ artifacts ​haptics ​paralanguage ​physical appearance ​environmental factors

Physical Appearance

As soon as the news program begins an interview with the president, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores's ability to listen is being hindered by:

Prejudgement

This communicates openness to other points of view. We suggest that our minds aren't sealed.

Provisionalism

Six-year-old Timmy did not get a toy from the supermarket that he really wanted. He refuses to sit near his mom or even hold her hand when he walks to the car. He is using his ________ to indicate his anger. chronemics ​proxemics ​paralanguage ​artifacts ​silence

Proxemics

Which statement about social media and expressing emotions is correct?​ ​Social media prevents us from experiencing and expressing feelings. ​People tend to prefer to express emotions face-to-face rather than online because it is easier. ​We are more likely to communicate socially inappropriate feelings when we are anonymous online. ​We are usually more inhibited by social norms when communicating with others in online contexts. ​The reasons we may choose not to disclose emotions online are totally different than reasons not to express emotions in face-to-face interactions.

We are more likely to communicate socially inappropriate feelings when we are anonymous online.

Research indicates that in general the LEAST effective and LEAST satisfying response to the tension generated by relational dialectics is to:​ ​honor one need and ignore the other. ​bring in a third party, such as a therapist, to help address the tension. ​meet each need sequentially, first one and then the other. ​compromise to meet both needs somewhat but to meet neither need completely. ​consider both needs as not being in opposition.

honor one need and ignore the other

Because nonverbal communication is ________ selective perception is likely to occur. a. intentional b. symbolic c. multi-channeled d. continuous e. culture-bound

multi-channeled