Computer Science Final Exam

Match the listening skill with the example that differentiates it. 1. pay attention 2. ask questions 3. use body language

2. Seek more information from the customer. 1. Hear the customer out before prescribing a solution. 3. Use your hands when you speak to appear animated and interested.

Match the command-line utility with its use. 1. Chkdsk 2. Defrag 3. Bootcfg

2. finds and consolidates fragmented files 1. enables you to find and repair common problems with hard disks or other storage devices 3. enables you to define the startup procedures for the operating system

Match the section of Outlook with its features: 1. Contacts 2. Calendars 3. Tasks

2. notes, subject, and location 1. name, company, and job title 3. To-Do bar and assigned dates

Match the Internet connection testing tool with its application. 1. ping 2. traceroute 3.net start

3. it displays active network connections 2. it identifies where delays are in the network 1. it identifies if specific IP address is available

Match the term with its definition or description. 1. electrostatic discharge 2. input 3. integrated drive electronics 4. output 5. peripheral 6. small computer system interface

4. devices that take information from the processor and deliver it to the computer user 1. the instantaneous flow of electricity between two objects when they touch 5. a device that is not central to the operations of a computer 2. devices that take information from the computer user and deliver it to the processor 6. standard that addresses the physical connection and transfer speed between a computer and a peripheral device 3. interface for computer device that has its own control function

Match the steps of upgrading an operating system to its correct place in the sequence. 1.defragment the hard disk 2.back up all the data to a separate disk 3.reboot the computer and insert the upgrade disk 4.make a new folder for the new operating system

4. third 2. first 3. fourth 1 second

The size and speed of what component determines the power of a computer? CMOS RAM ROM CPU DIP

CPU

Select the various storage management tools. Disk Cleanup Cleaning a desktop Check Disk Checking for errors Disk Defragmenter Cleaning a keyboard Windows Update

Check Disk Checking for errors Disk Defragmenter

Where are parental control settings located in Windows? Help and Support Control Panel My Computer All Programs

Control Panel

Complete the statement below with the correct term. While troubleshooting an operating system that appears to be running slowly, you notice files are being stored in various locations on the hard disk. You fix the problem by

Defragmenting

Select the six System Tools that function in the Computer Management Console. Device Manager Disk Management Shared Folders Services Event Viewer WMI Control Performance Local Users and Groups Task Scheduler

Device Manager Shared Folders Event Viewer Performance Local Users and Groups Task Scheduler

Identify two organizations that provide computer-recycling resources and explain how they work.

Goodwill Industries National Cristina Foundation

Which of the following resources is an example of a web-based application? Task Scheduler Microsoft Word Portable Document Format Google docs

Google docs

Select the different types of plug-ins most browsers have. Java Adobe Reader Google Docs Adobe Flash SilverLight

Java Adobe Reader Adobe Flash

Select the four components all operating systems share to enable them to do the job they were designed to do. Syncing Networking Security User interface Kernel Video Audio

Networking Security User interface Kernel

What is the difference between software as a service (SAAS) and platform as a service (PAAS)? SAAS provides resources for hardware; PAAS provides resources for software. PAAS provides resources for hardware; SAAS provides resources for software. SAAS provides resources for software developers; PAAS provides resources for general software. PAAS provides resources for software developers; SAAS provides resources for general software.

PAAS provides resources for software developers; SAAS provides resources for general software.

Select the applications that are only available in certain Windows versions of Office. Excel Power Point Publisher One note Access Word Sharepoint Outlook

Publisher One note Access Sharepoint

Select the options found on the Start Menu. Sizing Options Search Shake Hide Control Panel Peek Programs Shut Down

Search Control Panel Programs Shut Down

Which of the following explains how you navigate to the Communities feature of the Apple support website? Open Working Inside Your Computer and select Ask the Community. Select the product with which you need help and select the Communities option. Start a chat with a live expert and ask to be connected to Communities. Select the Guide Me function and follow it to Communities.

Select the product with which you need help and select the Communities option.

Select the functions in the Insert tab in PowerPoint. Symbols Slides Illustrations Text Background Tables Insert Shapes Media Links Themes Drawing

Symbols Illustrations Text Tables Media Links

What is the difference between the Internet and the World Wide Web? The Internet is a graphical user interface system and the World Wide Web is its command line system. The Internet is a physical network and the World Wide Web is the information system that sits on the network. The Internet is a physical network and the World Wide Web is the IP address of that network. The Internet is an all-encompassing term and the World Wide Web is its actual code.

The Internet is a physical network and the World Wide Web is the information system that sits on the network.

Why is it considered an advantage to be able to hot-swap storage devices and power supplies when using a server? You do not have to spend as much money on backup devices. Any of the computers on the network can act as the client or workstation. The administrator does not have to shut the system off to make hardware updates. The network always has power.

The administrator does not have to shut the system off to make hardware updates.

A user reports hearing a beep during the boot sequence. What does this indicate to the technician? The system has failed the POST. The boot loader can not find the operating system. The BIOS can not find the boot loader. The system is working correctly.

The system is working correctly.

Select the three major access methods. Token passing Routing CSMA/CA CSMA/CB CSMA/CD

Token passing CSMA/CA CSMA/CD

Which of the following programs can gain access to a computer through a Trojan horse virus? a program that attracts worms and other viruses a program that attacks other harmful programs and takes them over a program that opens a back door into the operating system a program that tricks a user into sharing personal information

a program that opens a back door into the operating system

Which of the following is a risk associated with moving, changing, or deleting files? fragmented allocation units slowed computer access time reduced size of storage space danger of spamming

fragmented allocation units

Select the types of backup storage. system imaging hard drives tape drives optical drives copying files full backup

hard drives tape drives optical drives

What is the name of the box into which a cell address can be entered? quick access box autobox cell address box name box

name box

Complete the statement below with the correct term. Resource provides cloud computing services available to multiple consumers at one time.

pooling

Which of the following skills is most useful in becoming a help desk team member? leadership management writing problem-solving

problem-solving

Select the risks associated with the Internet. sharing personal information checking your credit report blocking filtering firewall cyberbullying identity theft

sharing personal information cyberbullying identity theft