CPST 3500 Chapter 3
To ____________________ a project or just the concept phase of a project, someone must define the business need for the project, someone must sponsor the project, and someone must take on the role of project manager.
initiate
Usually, the project manager and key team members are selected during the ____ process group.
initiating
A validated defect repair is an output from the ____ monitoring and controlling process
integrated change control
The majority of the costs for JWD's project were ____.
internal labor
Developing a(n) ____________________ to share its project management knowledge could help JWD Consulting reduce internal costs by working more effectively, and by allowing existing and potential customers to access some of the firm's information.
intranet
A(n) __________ defines how things should be done, and different organizations often have different ways of doing things.
methodology
A(n) ____________________ describes how things should be done.
methodology
JWD's initial cost estimate includes ____ for purchasing software and services from suppliers.
$10,000
JWD's business case consists of ____ sections.
10
You cannot tailor RUP to include the PMBOK process groups.
False
The ____________________ is a very important tool in project management because it provides the basis for deciding how to do the work.
WBS
After implementing a systems development life cycle (SDLC) at BlueCross BlueShield of Michigan, the ____________________ department became aware that developers and project managers were often working on different information technology projects in different ways.
methods
The project procurement management knowledge area maps to the ____ process group through the activity of contract administration.
monitoring and controlling
The project scope management knowledge area maps to the ____ process group through the activities of scope verification and scope control.
monitoring and controlling
The project time management knowledge area maps to the ____ process group through the activity of schedule control.
monitoring and controlling
The project procurement management knowledge area maps to the ____ process group through the activities of requesting seller responses and selecting sellers.
executing
Examples of ____ include developing the project team, directing and managing the project team, performing quality assurance, distributing information, and selecting sellers.
executing processes
Developing the project team is an example of an activity that is carried out during the planning process.
false
Human resource issues often occur during project monitoring and controlling, especially conflicts.
false
One of the jobs of the planning group to direct and manage project execution.
false
Some organizations require an approved corporate project request and a detailed business case in the pre-project planning phase.
false
Projects involve ____ project management process groups.
five
The main purpose of project plans is to ____________________ project execution.
guide
A common ____ is performance reporting, where project stakeholders can identify any necessary changes that may be required to keep the project on track.
monitoring and controlling process
The ideal outcome of the ____________________ process group is to complete a project successfully by delivering the agreed-upon project scope within time, cost, and quality constraints.
monitoring-and-controlling
The majority of project management processes occur as part of the ____________________ process group.
planning
The project cost management knowledge area maps to the ____ process group through the activities of cost estimating and cost budgeting
planning
Each of the five project management ____________________ is characterized by the completion of certain tasks.
process-groups
Contract administration is an activity that occurs during the monitoring and controlling process and is considered to be part of the __________ knowledge area.
procurement management
The PMBOK Guide 2004 includes the ____ and the preliminary project scope statement.
project charter
The process of information distribution falls under the ____________________ knowledge area.
project-communications
The ____________________ plan coordinates and encompasses information from all other plans.
project-management
Ideally, the ____________________ would be involved in initiating a project, but often he or she is selected after many initiation decisions have already been made.
project-manager
Quality metrics are an output of ____.
quality planning
A(n) ____________________ is the output of risk identification planning.
risk-register
The last deliverable that JWD's team needed to create within the planning process group was a list of ____________________.
risks
____ is a closing process.
Contract closure
JWD's scope statement lists ____ project deliverables.
14
According to JWD's scope statement, the "____________________" feature must be user-friendly and capable of soliciting questions and immediately acknowledging that the question has been received in the proper format.
Ask-the-Expert
The ____________________ section of JWD's business case states how the project will support JWD's strategic goals.
Business-Objective
JWD's team contract contains the following point: "Work together to create the project schedule and enter actuals into our enterprise-wide project management system by 4 p.m. every Friday." This appears in the ____ section of the team contract.
Communication
____________________ the project includes work required to introduce any new hardware, software, and procedures into normal operations.
Executing
According to JWD's scope statement, users will be discouraged from e-mailing files with sample templates and tools to the Webmaster.
False
Decisions and actions taken in one knowledge area at a certain time rarely affect other knowledge areas.
False
In the long-term view, it is better to have huge success on an unimportant project than to have a moderate success on an important project.
False
Information systems must support the firm's business goals, such as developing its own intranet site applications.
False
Initiating processes are not required to end a project.
False
JWD Consulting believes that project charters should preferably be eight to ten pages long.
False
JWD's business case is as long as most other business cases, even though the project is relatively small and is for an internal sponsor.
False
JWD's cost baseline was well over their planned budget of $140,000.
False
JWD's total projected benefits for their project are about $1,000,000 per year.
False
Key outcomes of the executing process group are formal acceptance of the work and creation of closing documents.
False
The initiating and closing processes are usually the longest and require the most amount of resources and time.
False
The majority of organizations develop their own internal information technology project management methodologies.
False
What issues occurred during JWD's project execution? How were they dealt with?
Human resource issues occurs most often during the execution phase. JWD's project manager had issues such as workers being unengaged during meetings and low response rates to surveys. She used strong communication skills and the ability to adjust her own approach to attack these problems.
The creator of the Rational Unified Process (RUP) is __________.
IBM Rational
The project integration management knowledge area maps to the ____ process group through the activities of developing project charters and developing preliminary project scope statements.
Initiating
List and describe the five process management groups.
Initiating group- Effectively defines processes and activities in the beginning of a project Planning group- sets forth the processes needed to define the scope of the project, set strategic plans in place to maximize workflow, and begin to assemble priority lists and plan team needs. Executing group- processing change orders, addressing on-going budget considerations, and mitigating unforeseen circumstance Closing Group- addresses the culmination of strong project management skills demonstrated throughout the other interrelated processes that guided the proj
____ include defining and authorizing a project or project phase.
Initiating processes
____ is a monitoring and controlling process.
Integrated change control
JWD Consulting's core business goal is first presented in the ____ section of the business case.
Introduction/Background
Which of the following risks did JWD list as its top priority?
Lack of inputs from internal consultants
After implementing a systems development life cycle (SDLC) at BlueCross BlueShield of Michigan, the ____________________ department became aware that developers and project managers were often working on different information technology projects in different ways
Methods
JWD used the ____________________ software package to develop the Gantt chart for their project.
Microsoft-Project
____________________ is the process of measuring progress toward project objectives, monitoring deviation from the plan, and taking corrective action to match progress with the plan.
Monitoring-and-controlling
____ is crucial in information technology projects because once a project team implements a new system, it takes a considerable amount of effort to change the system.
Planning
____________________ is often the most difficult and unappreciated process in project management.
Planning
____ include devising and maintaining a workable scheme to ensure that the project addresses the organization's needs.
Planning processes
The main features of JWD's new intranet site are listed in the ____ section of the business case.
Preliminary Project Requirements
JWD's team contract contains the following point: "Only use constructive criticism and focus on solving problems, not blaming people." This appears in the ____ section of the team contract.
Problem Solving
____ are an output of human resource planning.
Project organization charts
_________________ progress from initiation activities to planning activities, executing activities, monitoring and controlling activities, and closing activities.
Project-management-process-groups
___ is an iterative software development process that focuses on team productivity and delivers software best practices to all team members.
RUP
____ should serve as the foundation for deciding which projects to pursue.
Strategic planning
According to JWD's scope statement, one hour per week will be allocated for system maintenance and other periodic maintenance, as appropriate.
True
Even though many information technology projects are canceled before completion, it is still important to formally close any project and reflect on what can be learned to improve future projects.
True
In addition to status reports, an important tool for monitoring and controlling JWD's project was using project management software.
True
Information technology is usually a support function in an organization.
True
Initiating processes take place during each phase of a project.
True
It is possible to tailor RUP to include the PMBOK process groups.
True
Many organizations include project management in their methodologies for managing Six Sigma projects.
True
Monitoring and controlling processes overlap all of the other project management process groups.
True
The WBS provides a basis for creating the project schedule and performing earned value management for measuring and forecasting project performance.
True
The executing process group generally requires the most resources.
True
The primary use of JWD's current intranet is for human resource information.
True
The process of acquiring a project team falls under the Project Human Resource Management knowledge area.
True
The foremost risk in regard to JWD's new system project is ____.
a lack of interest by internal consultants and external clients
An organization may initiate information technology projects for several reasons, but the most important reason is to support ____.
business objectives
Administrative activities are often involved in ____, such as archiving project files, closing out contracts, documenting lessons learned, and receiving formal acceptance of the delivered work as part of the phase or project.
closing processes
The first step in JWD's approach, listed in its project charter, is to ____.
develop a survey to determine critical features of the new intranet site and solicit input from consultants and customers
During an ongoing project, most time and money is normally spent on __________.
executing
The project communications management knowledge area maps to the ____ process group through the activity of information distribution.
executing
JWD's project team members submitted a brief ____________________ every Friday.
status-report
JWD Consulting believed in using ____________________ for all projects to help promote teamwork and clarify team communications.
team-contracts
In their business case, JWD assumes that their new system will have a useful life of at least ____________________ years.
three
An organization should put considerable thought into project selection to ensure that it initiates the right kinds of projects for the right reasons.
true
The PMBOK Guide 2004 includes ____ items as outputs of the initiating process group.
two
According to JWD's scope statement, all links to external sites will be tested on a(n) ____ basis.
weekly
JWD decided to focus on the ____ during project planning.
work breakdown structure
The __________ provides a basis for creating the project schedule and performing earned value management for measuring and forecasting project performance.
work breakdown structure
