CST 207-11

How much of our time is spent listening?

45-55%. (the most out of any other form of communication

Know/understand Stereotypes (definition and purposes).

A stereotype is an assumption ( judgment about them without knowing them, this is an example of a stereotype )

What is the main thing to remember when someone is talking to you about something distressing?

Allow the person to talk about what happened, even if they become upset. Don't insist they need professional help - not everyone who experiences a traumatic event needs therapy.

What is CMC?

Computer-mediated communication (CMC)

Know the rules of Constructive Feedback

Detach the critique from the person. Your feedback should always be situational, not personal. Be specific. Constructive feedback is specific. Give recommendations. Don't overload the person

.Understand each of the Barriers to Active Listening

External Distractions. Physical distractions or things in your work environment that divert your attention away from the person with whom you're communicating. Speaker Distractions. Message Intent/Semantics. Emotional Language. Personal Perspective

Know the Listening Response Styles and characteristics of each.

Informational Listening (Listening to Learn) Critical Listening (Listening to Evaluate and Analyse) Therapeutic or Empathetic Listening (Listening to Understand Feeling and Emotion)

Define/understand personality.

One is understanding individual differences in particular personality characteristics, such as sociability or irritability.

Define/understand the terms social cognition and cognitive structures

Social cognition concerns the various psychological processes that enable individuals to take advantage of being part of a social group

Two things to consider when trying to provide helpful feedback are:

Strike a professional tone. Emphasize facts not feelings.

What causes differences in our selective attention?

The location from where the sound originates can play a role.

What do Nonverbals DO?

They can put people at ease, build trust, and draw others towards you, or they can offend, confuse, and undermine what you're trying to convey.

Define/understand self-concept

To be aware of oneself is to have a concept of oneself.

A term that means the way we communicate through the use of space is

What are proxemics?

Define/understand reflected appraisal and looking glass self.

a person's sense of self emerges based upon his or her understanding of how he or she is perceived by others

Know/understand Interpersonal Expectancies (goal and strategies).

effect' occurs where expectations about how one might behave become self-fulfilling prophecies.

What is included in the nonverbal communication category of Physical Characteristics?

includes your posture, bearing, stance, and the subtle movements you make.

Know the types of schemata.

including object, person, social, event, role, and self schemas.

Know/understand the Pygmalion effect.

is the phenomenon whereby higher expectations lead to an increase in performance

What do Nonverbals help us Express?

people can communicate without using language.

what happens in each of the Components/Stages of Listening ?

receiving, understanding, evaluating, and responding.

Know/understand Person Perception

refers to a general tendency to form impressions of other people. (makes information processing easier)