Cultural, Social, and Ethnic Diversity Quiz
Which of the following is NOT a strategy for IMPROVING culturally-competent care?
Providing standard medical care for treatment of disease
A set of behaviors, attitudes, and policies of healthcare professionals that enable them to better work with patients from diverse backgrounds and ethnic groups is called:
Cultural competency
In 1976, American anthropologist Edward T hall compared ______________ to an ____________.
Culture, iceberg
The healthcare market is competitive and your patients are your (select the best answer):
Customers
Biases are:
Feelings that lead to certain behaviors
When studying and understanding culture, we should use:
Generalizations
Health literacy includes which of the following EXCEPT:
Knowledge about the health insurance system
Which of the following is NOT part of socioeconomic status?
Upbringing
The ability to understand someone else's feelings is known as ___________________.
Empathy
If a patient doesn't speak or understand English, what can be used to help improve their outcome of their treatment?
An interpreter
What are the four steps to building trust?
Be empathetic, respectful, genuine, and listen actively
Health equity ensures that:
Everyone has access to healthcare and quality of health
The patient does not have to right to refuse treatment that conflicts with their original cultural or religious beliefs.
False
Health disparities is the term most often used in the United States. Worldwide they are called:
Health inequities
Linguistic competency is the ability of the healthcare system to effectively deliver __________________ healthcare to patients in the United States who speak limited or no English.
Language-appropriate
Removing language barriers to limited English-speaking populations is the main focus of:
Linguistic competency
Which of the following is NOT potentially affected by a person's socioeconomic status?
Physical response to treatment
When a customer is dissatisfied and healthcare professionals take responsive action to "recover" the customer, this referred to as:
Service recovery
Culture is a system of:
Shared attitudes, values, and beliefs of a particular group or society