Cultural, Social, and Ethnic Diversity Quiz

Which of the following is NOT a strategy for IMPROVING culturally-competent care?

Providing standard medical care for treatment of disease

A set of behaviors, attitudes, and policies of healthcare professionals that enable them to better work with patients from diverse backgrounds and ethnic groups is called:

Cultural competency

In 1976, American anthropologist Edward T hall compared ______________ to an ____________.

Culture, iceberg

The healthcare market is competitive and your patients are your (select the best answer):

Customers

Biases are:

Feelings that lead to certain behaviors

When studying and understanding culture, we should use:

Generalizations

Health literacy includes which of the following EXCEPT:

Knowledge about the health insurance system

Which of the following is NOT part of socioeconomic status?

Upbringing

The ability to understand someone else's feelings is known as ___________________.

Empathy

If a patient doesn't speak or understand English, what can be used to help improve their outcome of their treatment?

An interpreter

What are the four steps to building trust?

Be empathetic, respectful, genuine, and listen actively

Health equity ensures that:

Everyone has access to healthcare and quality of health

The patient does not have to right to refuse treatment that conflicts with their original cultural or religious beliefs.

False

Health disparities is the term most often used in the United States. Worldwide they are called:

Health inequities

Linguistic competency is the ability of the healthcare system to effectively deliver __________________ healthcare to patients in the United States who speak limited or no English.

Language-appropriate

Removing language barriers to limited English-speaking populations is the main focus of:

Linguistic competency

Which of the following is NOT potentially affected by a person's socioeconomic status?

Physical response to treatment

When a customer is dissatisfied and healthcare professionals take responsive action to "recover" the customer, this referred to as:

Service recovery

Culture is a system of:

Shared attitudes, values, and beliefs of a particular group or society