DECA C

Matthias regularly talks to other team leaders in the industry to keep up with current trends that may affect his team vision. Which guideline of sharing a vision does this illustrate?

Being a good listener

Tiffany Evans is the purchasing manager of a janitorial supply company. Which of the following employees reports directly to Tiffany:

Christopher Franklin, senior buyer **

What source of credit offers its members small loans, installment credit, and low interest rates?

Credit unions

Which of the following is an example of current liabilities that a business should include in its balance sheet

Employee's salaries

True or false: Companies without an HR department do not participate in HR management activities.

False; in companies without HR departments, other managers and supervisors participate in HR management activities

Ella developed a document that discusses the consequences of switching to a new payroll-processing vendor. What type of analytical report has Ella prepared?

Feasibility study

While American businessperson Carolyn Alexander is traveling on business in Dresden, Germany, she plans to meet with a potential client named Rudolph Schmidt, who is a purchasing manager with Rhine Industries and speaks English fluently. How should Carolyn greet the client?

Hello, Mr. Schmidt

A common cause of back injuries on the job is

Improper lifting

What is a benefit to a business of having written records of financial transactions?

Information is accurate, accessible, and meaningful.

Pedro Sanchez works as a loan processor for the MON Company, which is located in Smithsville. Pedro has recently approved an application to extend a $10,000 line of credit to Mrs. Jones. Who is the creditor in this situation?

MON Company

Who is usually responsible for analyzing a business's income statement?

Managers

hich of the following is the best example of the types of resources it takes to complete a project successfully

Materials

What is usually the last step in the persuasion process?

Motivating others to act

What type of utility do malls and shopping centers provide?

Place

What section of the statement of work (SOW) defines what the project will produce?

Project deliverables

To remain competitive in the marketplace, a company implements processes to identify its internal strengths and weaknesses and its external opportunities and threats. What type of business analysis is the company conducting?

SWOT

Which of the following statements is true regarding the rules of conduct in the workplace:

The purpose of the rules of conduct is to guide employees' behavior in relation to their jobs. *

Why do project managers develop a work breakdown structure (WBS) for complex projects?

To identify and better manage all project activities

Why might a business obtain a trademark for its intellectual property?

To protect the integrity of the business's logo *

A project manager who wants a central location that contains relevant information about each component of the work breakdown structure (WBS) should develop a

WBS dictionary

Which of the following is a relevant question for a job applicant to ask during an employment interview:

What type of training do you provide for this position?

A primary use of project-management software is to

allocate project resources

Which of the following is not a barrier to effective verbal communication:

asking for clarification

A barrier to effective listening is often the __________ of the listener.

attitude

Businesses often maintain records about vendors' pricing, delivery terms, and credit policies and use the information in the records to

award purchasing contracts

When Stefanie receives her credit-card statement at the end of the month, she sees that she was charged for a down-payment on a new car that she hadn't purchased. Which of the following is NOT something she should do:

call the car dealership

The use of robots in assembly-line work is a form of specialization involving

capital goods

Caitlin has three credit cards. She receives her credit card statement for one of the cards and has to decide how to pay the $500 she spent with that card. To pay the least for use of the credit, she should pay with __________ and make the __________ payment.

cash, full

The use of sorting techniques to capture knowledge involves

comparing and ordering concepts

Which of the following is vital to the successful operation of a private enterprise system:

competition

What is the key to effective use of concessions during a negotiation with a vendor?

concede on minor points before major points

Reviewing activity-status reports helps a project manager to

control the project

A 12-screen movie theater recently opened in your neighborhood. Just a couple of months after it opened for business, the old single-screen drive-in movie theater nearby went out of business. This is an example of

creative destruction

Which of the following is NOT a name for a medium of exchange accepted and backed by the government as payment for goods and services:

credit cards

f you like to feel as though you are an important member of the team, you will probably work best under a(n) __________ manager.

democratic

While George is unable to work because of a back injury, he receives a check every week for 60% of his usual salary. George's check is a benefit of his __________ insurance

disability

The overall category of resources that makes it possible for businesses to produce the goods and services that consumers want to buy is __________ resources.

economic

Balancing the business's objective to make a profit with the interests of all the business's stakeholders is a primary consideration related to the business's

financial ethics

Which of the following is a natural risk that businesses should consider when establishing their information-management procedures:

fire

In order for a business's handling of complaints to be satisfactory to customers, the business's rules should be

flexible

Which of the following is a legal consideration for a business's operations-management function:

following local fire ordinances

A business is mostly likely to review customer invoices from the previous year to

forecast sales

A lumber business cuts boards from tree trunks. This business gives the resource __________ utility.

form

As Vanessa walked into the library, Jeremy and Sam were just closing a drawer on the librarian's desk. Later, Vanessa described the incident to the librarian--and included her own conclusion that the boys had probably stolen something. Vanessa's account is an example of which of the following:

framing

Which of the following is a technique for effectively beginning an employment interview:

give name clearly

Insurance is a key element in lifelong financial planning that

guarantees protection against financial losses

If the cash from operating activities is consistently greater than the company's net income, the company's net earnings are of a(n) __________ quality.

high

If the Food and Drug Administration (FDA) increased requirements for food allergen awareness for all food workers, how would a restaurant's operations likely be affected?

increased training time and costs

Shannon has worked at the XBO Company for two years in the production department. During a weekly meeting, the staff was brainstorming ideas to resolve a problem the department has been experiencing on the production line. During the meeting, Shannon told the staff about some changes that her previous company made to its production process, which increased its efficiency and outputs. Shannon's manager liked the idea, and thought that it might work at XBO. This situation illustrates the concept of

inevitable disclosure

What often occurs when a nation's unemployment rate falls?

inflation rate increases

A primary activity of the directing function of management is

initiating action

Determining a project's feasibility, developing a statement of work (SoW), creating SMART objectives, and developing a project charter occur during the __________ stage of project management

initiation

A business can prevent its trade secrets from further disclosure to third parties by asking the court to issue a(n)

injunction

Jamal wants to purchase software for his small business that allows him to create text documents, prepare presentations, maintain a customer database, and develop numerical charts. What type of software would best meet Jamal's needs?

integrated

Ali wants to negotiate with her boss to take on more job responsibilities. Before approaching her boss, Ali needs to determine her boss's position and

interests

ngrid must analyze various aspects of the completed project by comparing the results with the objectives. What process is Ingrid likely to use to obtain all of the information for analysis?

internal audit

Certificates of deposit and collectibles are types of

investments

Purchasing can help manufacturing businesses to sharpen their competitive edge by

keeping their prices down

A business establishes virtual workspaces for several project teams in which information and expertise are continuously updated and shared among all of the work teams' members. What form of knowledge-management technology is the business using?

knowledge repositories

To cross the street, you must use a crosswalk and wait until the appropriate traffic signal appears. This is an example of a

law

Determine the type of project-closing report that would most likely contain the following statement: "In review, group members agreed that additional training before the project began and ongoing technical support during the course of the project would have increased overall efficiency."

lessons learned document

. A city in the southwestern region of the country requires community businesses to undergo health and safety inspections to determine if the businesses are complying with

local ordinances

One of the factors that would help a business provide place utility to customers is its

location

When analytical reports contain information that readers might disagree with, writers should back their conclusions with

logical arguments

The overall purpose of the Six Sigma quality-management framework is to satisfy customers and

lower costs

Kate says, "I am very pleased with your progress on the project, Devon. Take the rest of the day off, and we'll talk about the next phase of the project tomorrow." What directing activity is Kate performing?

motivating an employee

Elaine, a buyer for a large retail chain, places a paper-goods order with Sheets Paper Company, one of five paper suppliers she uses, because Sheets has the best prices and can ship the order tomorrow. This is an example of a(n) ___________ order.

open

What type of goal is designed to prevent or control internal organizational behavior?

order

Change management occurs in a cycle because

organizations always need to change

Service businesses that use goods in order to perform their services usually do not transfer __________ those goods to customers

ownership of

In calculating gross domestic product, the goods and services that schools and churches purchase for their own use are considered to be part of

personal consumption expenditures.

Employees who take home pencils, notepaper, and other office supplies for personal use are guilty of

pilferage

The Anderson Convenience Store charged a customer with trying to cash a bad check and with using an expired credit card. The customer was engaged in what type of fraud?

point of sale

As Zack left work one evening, his supervisor made the following comment: "Zack, I liked the way you handled the upset customer situation. Keep up the good work!" The feedback Zack received was

positive, external

Which of the following types of data analysis suggests a future course of action:

prescriptive analytics

What section of the statement of work (SOW) defines what the project will produce?

project deliverables

Jane said, "Troy, I think you are on the right track. Let's make the modification that you suggested, but do it before you enter the phase 2D data in the computer system." What project-management activity is Jane performing?

providing feedback

Having clear customer relationship management goals before putting a program into place helps businesses to avoid

purchasing irrelevant technology

In which component of a research report should the writer place the following statement:"Based on our findings, we believe that it is imperative that PNJ Corporation make the necessary adjustments."

recommendations

Government protects consumers by establishing

requirements for product testing

What can employees do to help provide good service to customers?

resolve problems

The purpose of depositing large bills in drop boxes upon receipt is to prevent

robbery

When Deidra was developing the statement of work (SOW) for a complex construction project, she included a statement that describes the things that the project will and won't include. This statement is defining the project

scope

The MIB Company uses protective computer-software programs to minimize losses associated with its customers' financial transactions. It is managing risks associated with

security

One characteristic of letters of inquiry that businesses write to request information from other businesses is that they are

short

Which of the following are characteristics of tactical planning:

short range and specific

The Colbert Company ships 19 cases of model number 328 bolts to SOA Manufacturing Company every other week. This is an example of a(n) ___________ purchase order.

standing

Matt is balancing his checkbook for the first time. He compares the checks he has written over the last month with those listed on his statement and finds that all of his checks have cleared. Next, he verifies that his latest paycheck, which he deposited the previous day, is on the list. It is not, so he adds it to his statement balance. After this, he should

subtract fees and charges

Serena is determining the specific activities needed to carry out a year-long advertising campaign. Serena is engaged in __________ planning.

tactical

To understand how team members perform their project tasks, project managers should possess __________ skills

technical

Most businesses provide employee orientation as soon as new employees report for work because

that is when employees are anxious to learn

Which of the following is a criterion for evaluating the reliability of a source:

timeliness

Why do many businesses follow up after production to ensure that products meet standards set by outside organizations

to remain competitive

A group of persons in the same industry or geographic area who form a society to solve their common problems describes a

trade association

To have effective knowledge-management processes, businesses need their employees to have a(n) __________ attitude.

transparent

f individuals are not self-employed, which of the following is a type of earned income they might receive:

vacation pay

Trevor needs to determine the procedures that he needs to follow for a specific project work activity. Trevor can locate that information in the

work breakdown structure dictionary