DECA TEST 3

What is a negative effect of workplace gossip?

Lower productivity

Which of the following is an example of a business paying property taxes:

The Bellman Corporation submits a $8,792 check to the government, which is based on the value of its office building.

Which of the following statements is true about customer relationship management (CRM):

A primary goal of CRM is to maximize the long-term value of customer relationships.

Characteristics of self-confident people include an ability to inspire others, the willingness to take risks, and the capacity to

Admit their mistakes.

Stacy believes that she can find ways to increase her efficiency at work. She sets high standards and goals for the quality of her work. Stacy is a person who possesses

An achievement orientation.

The importance of following legal procedure is to provide each party with

Due process.

An advantage to using consensus building for decision making is that it

Encourages teamwork.

Why is it important to use the appropriate writing style when developing research reports?

Enhances the writer's credibility.

Which of the following behaviors is often associated with effective hospitality and tourism managers:

Exhibiting self-control.

Jon decided to promote Bill instead of Maggie to regional manager because he thinks that women aren't assertive enough in business situations. Jon is stereotyping on the basis of

Gender.

An internal factor that affects the business environment is

Job reorganization

Adapting to today's markets usually requires a business to

Keep up with technological changes.

What type of channel power does franchising represent in the hospitality and tourism industry?

Legitimate

One computer tool that a businessperson can use to organize online information for a research report is

Mind-mapping programs

Because the leaders of a business set the tone for the business's beliefs and values, they are part of the business's ___________ subculture

Power.

A business exhibits ethical behavior in customer relationship management by implementing policies that

Protect its customers' privacy

Which of the following involves a place (distribution) factor in hospitality and tourism:

Providing lobby kiosks for guests to check themselves into the hotel.

What action would you recommend a restaurant's manager take when the following situation occurred? The manager phoned a restaurant supply house to order new table linens and was told that she would also need to buy a case of wine and two-dozen wine glasses to get the table linens. The manager did not want the wine or the glasses.

Report the restaurant supply house for antitrust violations.

Which of the following is an example of job loss due to cyclical unemployment:

Ryan recently lost his job in the construction industry during a time of economic contraction.

Your coworker Tim tells you that he has been experiencing a lot of stress at work lately. What is the best advice that you could give Tim that may help him more effectively manage his stress on a daily basis?

Tell him to use deep breathing and visualization techniques.

Which of the following is an example of a professional e-mail message that a businessperson might send to a customer or business associate:

The attached document provides you with directions to our facility

Which of the following statements is true about the economic impact of hospitality and tourism:

They are important in most countries' balance of payments

What is the purpose of the Travel Promotion Act of 2010?

To attract international visitors to America.

Which of the following is an example of informal workplace communication:

Two coworkers share their opinions about a new work project during a coffee break

As Corrine spoke, Mike nodded his head in agreement. Mike's nonverbal cues indicated that he

Understood what Corrine was saying.