Effective Listening
HURIER model
A model describing the stages of effective listening as hearing, understanding, remembering, interpreting, evaluating, and responding.
Noise
Anything that distracts people from listening to what they wish to listen to
Become a better informational listener
separate what is and Isn't said.
Remembering
storing idea in memory
competitive interrupting
the practice of using interruptions to take control of the conversation
rebuttal tendency
the propensity to debate a speaker's point and formulate a reply while that person is still speaking
information overload
the state of being overwhelmed by the enormous amount of information encountered each day.
closed-mindedness
the tendency not to listen to anything with which one disagrees.
vividness effect
the tendency of dramatic, shocking events to distort one's perceptions of reality
confirmation bias
the tendency to pay attention only to information that supports one's values and beliefs, while discounting or ignoring information that does not.
Listening
The active process of making meaning out of another person's spoken message
Hearing
The sensory process of receiving and perceiving sounds
pseudolistening
pretending to listen
responding
indicating that we are listening
Mnemonics
Devices that can aid short- and long- term memory
Attending
Paying attention to someone's words well enough to understand what the person is trying to communicate.
Hearing
Physically perceiving sound
skepticism
an attitude that involves raising questions or having doubts
interpreting
assigning meaning to what we've heard
Become a better critical listener
be a skeptic, evaluate a speaker's credibility
Understanding
comprehending the words we have heard
glazing over
daydreaming or allowing the mind to wander while another person is speaking
evaluating
judging the speaker's credibility and intention
Becoming a better empathetic listener
listen non judgmentally, acknowledge feelings, communicate support nonverbally
selective attention
listening only to what one wants to hear and ignoring the rest
critical listening
listening to evaluate or analyze
empathic listening
listening to experience what the speaker thinks or feels
informational listening
listening to learn
