EIS 3315 Devries Final Study Guide
Consultants may use scripts and ________ to help automate some of the more common tasks that occur during an implementation. A) wizards B) merlins C) consultants D) hardware E) none of the above
A
Order placement and schedule is handled in the ________ module. A) sales and marketing B) purchasing C) logistics D) finance E) asset management
A
Project team members provide direction and ERP application knowledge with respect to business ________ design and configuration. A) hardware B) software C) process D) data E) none of the above
A
MC All of the following are components of an ERP system except: A) tools. B) hardware. C) processes. D) people. E) databases.
A) Tools
MC Because they lack the skill sets and time necessary to develop it ________, most organizations choose to purchase ERP software from a vendor. A) in-house B) efficiently C) modularized D) organically E) cross-functionally
A) in-house
MC Business organizations have become ________. A) more complex B) less complex C) easier to manage D) more layered E) all of the above
A) more complex
The most critical success factor for ERP systems is to have a solid commitment of the: A) consultants. B) IT department. C) top management. D) end users.
C
When planning for disasters, it is important to first identify those systems that are: A) outsourced. B) legacy systems. C) highly technical. D) mission critical.
D
Employee data is managed in the ________ module. A) database B) purchasing C) sales and marketing D) credit management E) human resource
E
Consultants play an important role in the slow implementation of ERP systems.
FALSE
ERP systems need both current and historical data.
TRUE
In a decentralized computer architecture, every user is given a personal computer.
TRUE
In an ERP architecture, hardware layering has had a significant impact on scalability.
TRUE
Processing transactions and generating reports do not work well with a single database instance.
TRUE
Production modules have evolved from MRP II into ERP systems.
TRUE
Reliable multi-user DBMSs are also required when implementing an ERP system.
TRUE
T/F Strategic level functions are usually more unstructured.
True
The IT infrastructure in organizations has moved from centralized to client-server and ________. A) distributed B) recentralized C) siloed D) unmanageable E) none of the above
A
The SDLC provides a systematic process for planning, ________, and creating an information system for organizations. A) designing B) purchasing C) managing D) financing E) visualizing
A
The ________ team determines the gaps between the ERP functionality and the business process requirements. A) functional B) change management C) development D) data migration
A
The decision to modify or not modify an ERP system is critical and should be done ________ of the implementation. A) at the beginning B) throughout C) in the design phase D) in the maintenance phase
A
For their ERP implementations, some businesses ________ the server and the database environment. A) develop B) outsource C) use D) offshore
B
If a company wants to streamline their procurement processes, they would probably choose to implement the ________ module. A) inventory management B) purchasing C) logistics D) finance E) asset management
B
If the ERP vendor's software and best practices do not match the organization's needs, it may be necessary to ________ the ERP software. A) proceduralize B) customize C) compartmentalize D) individualize E) upgrade
B
The ________ Committee will oversee the project's efforts and ensure appropriate leadership. A) Executive B) Steering C) Governance D) ERP E) none of the above
B
The ________ is/are in charge of managing the day-to-day aspects of the ERP project. A) application steward B) project manager C) project executives D) steering committee E) none of the above
B
When using the prototyping approach, one does not go through the ________ stages of the traditional SDLC. A) maintenance and analysis B) design and analysis C) implementation and investigation D) analysis and investigation
B
MC A(n) ________ is a dynamic sub-organization that can be created and eliminated depending on need. A) strategic group B) Business Unit C) department D) matrix group E) IT group
B) Business unit
MC An Information System includes each of the following except: A) software. B) culture. C) hardware. D) data.
B) Culture
Hershey's ERP project failed initially because they failed to break their existing: A) chocolate bars. B) functional silos. C) cross-functional roles. D) hardware resources. E) software development patterns.
B) Functional Silos
In silo systems information is captured and re-entered several times and is not available in ________. A) batches B) real-time C) back-ups D) hardcopy
B) Real-time
Manually reentering data in a system ________ leads to more errors and inaccuracies. A) rarely B) usually C) always D) never
B) Usually
A(n) ________ analysis is used to compare the functions provided by the ERP system to the operational processes necessary to run the business. A) scope B) iterative C) gap D) investigation E) none of the above
C
An example of a deliverable that would be due at the end of each stage of the traditional ERP life cycle would be a(n): A) application. B) database. C) report. D) project.
C
ERP vendors embed their best business ________ in their software to help businesses improve their productivity and performance. A) decisions B) products C) practices D) tasks E) functions
C
Manufacturing capacity is planned and optimized using the ________ module. A) purchasing B) sales & marketing C) production D) accounting
C
The key software resources for ERP systems include ________, database management systems, and applications. A) maintenance software B) project management software C) system software D) browsers
C
The phases of the traditional SDLC include investigation, design, implementation, ________, maintenance. A) feasibility B) purchasing C) analysis D) value proposition E) ASAP
C
The term ________ refers to system architectures that can have any number of distinct tiers including 4-tiers and more. A) frontier B) m-tier C) n-tier D) 4 tier E) none of the above
C
Many benefits of integrated systems are ________ so they are difficult to quantify. A) financial B) operational C) intangible D) decisional E) tangible
C) Intangible
ERP systems come with built-in ________ for a variety of functions such as entering a customer order. A) tasks B) vendors C) processes D) users E) roles
C) Processes
MC ERP systems integrate a business' processes across their: A) system boundaries. B) functional dependencies. C) value chain. D) sales activities.
C) value chain
Because of the high initial setup costs for the integrated system, it is particularly crucial to have a strong commitment from: A) the consultants. B) the IT staff. C) top management. D) the employees.
C)Top Management
A(n) ________ organization focuses all its business processes around improving its relationship with its customers. A) sales oriented B) non-profit C) vertical D) customer-centric
D
Compared with the traditional SDLC, the ERP life cycle is more focused on reengineering organizational ________ and change management. A) decisions B) products C) practices D) processes E) functions
D
The current generation of ERP systems does not work well with ________ architecture on legacy platforms. A) in-house B) distributed C) grid D) centralized E) cross-platform
D
The next generation web-based architectures will help to deliver ________ access to ERP systems. A) limited B) centralized C) short term D) ubiquitous E) none of the above
D
MC As organizations grew they tended to create a hodge-podge of siloed information systems that lacked ________. A) analysis B) modularity C) diversity D) integration E) none of the above
D) Integration
Integrated systems should ________ share information with one another. A) never B) slowly C) rarely D) seamlessly
D) Seamlessly
MC During the 1960s and 1970s most organizations designed their systems in a ________ manner. A) interrelated B) cross-functional C) componentized D) silo E) cohesive
D) Silo
The evolution of Information Systems is often viewed as a(n) ________ change process in which technologies, human factors, organizational relationships and tasks change continuously. A) easy B) automated C) simplified D) socio-technical
D) Socio-Technical
M/C ________ is the time from "go live" to about 90 days after, or until the number of issues and problems have been reduced. A) Implementation B) Rationalization C) Analysis D) Stabilization E) Testing and Debugging
D) Stabilization
MC ERP vendors embed ________ in their software. A) components B) data C) protocols. D) best practices E) upgrades
D)Best Practices
A side benefit of integration is that the organization is forced to ________ its hardware, software, and IT policies. A) review B) reengineer C) upgrade D) standardize
D)Standarize
________ tools are good for short-term integration of existing applications in the organization. A) Hardware B) Data integration C) Real-time access D) Business process integration E) Middleware
E) Middleware
MC ERP system implementation failures are often caused by lack of attention to the business processes and the ________ components. A) interrelated B) hardware C) software D) database E) people
E) people
A performance management module is useful for empowering employees and managers by giving them easy access to all their relevant information.
FALSE
Because they are self-contained and have embedded processes, EP systems do not require extra long-term storage devices.
FALSE
Because they are such strong competitors, SAP ERP software will not run on Oracle's DBMS.
FALSE
During the Acquisition and Development stage of the ERP life cycle, the data team works on multiplying data from the old system to the new one.
FALSE
In ERP implementations, many companies install a toolbox system to expose users to the system functionality.
FALSE
In the analysis phase, the development team should consist of just consultants and technical specialists.
FALSE
Legacy systems and third party applications can be linked to ERP systems through the GUI.
FALSE
Lower-level managers rarely focus on the day-to-day operations of the organization.
FALSE
Most database packages can be used to support large ERP system implementations.
FALSE
One of the good things about ERP systems is that they don't require much in the way of hardware to run them.
FALSE
Operating systems and databases are examples of systems that support the end-users directly.
FALSE
SAP developed its own platform for systems integration called OASIS.
FALSE
Systems integration can't help employees at a lower levels make better decisions and feel more empowered and productive.
FALSE
The business process view flattens the organization structure from a matrix to a hierarchical structure.
FALSE
The cost/benefits of a system that can be quantified are called intangible.
FALSE
The implementation phase begins with defining the user requirements.
FALSE
The main reason for the early system development failures was a lack of clear leadership.
FALSE
The purchasing module must be tightly integrated with the inventory control and the sales logistics modules.
FALSE
The use of rapid implementation methodologies for ERP implementations has drastically decreased.
FALSE
Transaction processing systems are designed to support office workers.
FALSE
T/F On corporate intranets, ERP functionality is delivered using no internet-based protocols.
False
T/F One problem with ERP systems is that they do not update data in real-time.
False
T/F eBusiness is an adaptive technology as opposed to ERP which is a disruptive technology.
False
TF An ERP system implementation is less complex than a typical Information System implementation.
False
A database administrator is an example of an IT specialist who might be a member of the ERP implementation team.
TRUE
At the end of the investigation phase, a report is prepared for management and stakeholders.
TRUE
ERP project management is considered to be a component of ERP governance.
TRUE
ERP systems allow organizations to integrate heterogeneous systems into one with an integrated database system.
TRUE
Getting employee buy-in on a systems integration project is very critical for the success of the integrated system.
TRUE
If a company chooses a "vanilla" ERP implementation, they will have to change their own business practices to fit the software.
TRUE
In ERP software, the procurement module includes the best practices on purchasing.
TRUE
Sometimes when two software products are integrated, the vendors will only allow specially qualified IT personnel to make changes to them such as installing an upgrade.
TRUE
The BIM methodology for ERP implementations was developed by Accenture in the 1990s.
TRUE
The BIM methodology is best suited for full life cycle ERP projects involving some custom-built solutions.
TRUE
The databases used are components of the ERP system architecture.
TRUE
The investigation phase should be conducted by the IT department.
TRUE
Understanding the enterprise architecture is helpful because it helps everyone understand the various components of the enterprise system better.
TRUE
Until recently, information systems and organizations have evolved into functional silos.
TRUE
Vendors will often give their software partners an early release of any new products or upgrades so the partner has a chance to change their product to work with the new release.
TRUE
When a new employee is hired and enrolled in the company benefits plan, this would involve using the human resources module.
TRUE
T/F A database is considered to be one of the key components of an ERP system.
True
T/F ERP implementations usually go beyond technical issues, to include people, process and change issues
True
T/F Historically, each department had its own separate computer system that was designed for the specific tasks in that department.
True
T/F The Hershey's example shows the complexity of implementing ERP systems in organizations.
True
