exam3 chp14

two basic approaches to causing problem recognition are

generic problem recognition and selective problem recognition

all EXCEPT which of the following nonmarketing factors affect consumers' desired state?

normal depletion

which of the following is a nonmarketing factor affecting consumers' actual state?

product/brand performance

the level of concern for, or interest in, the purchase process triggered by the need to consider a particular purchase is known as

purchase involvement

a firm that introduces a new line of non-fat snack food do to increasing consumer concern with health is

reacting to problem recognition

a consumer's desired state can be influenced by previous decisions

true

approaches to discovering consumer problems include activity analysis, product analysis, problem analysis, human factors research, and emotion research

true

attempts to influence generic problem recognition are appropriate for brands that have a high market share.

true

firms attempt to cause selective problem recognition or gain or maintain market share

true

kathy enjoys a diet cherry vanilla dr. pepper after her workout each day. after about four weeks of this routine, she grows tired of the same soft drink and switches to crystal light lemonade. kathy is displaying variety-seeking behavior.

true

nominal decision making is sometimes referred to as habitual decision making

true

problem recognition is the first stage of the consumer decision process

true

problem recognition is the result of a descrepancy between a desired state and an actual state that is sufficient to arouse and activate the decision process

true

the three types of consumer decision making are nominal, limited, and complex.

true

two distinct categories of nominal decision making are brand loyal decisions and repeat purchase decisions.

true

variety seeking behavior is a challenge to marketers because it means the consumers switch brands for reasons beyond a company's control

true

emma noticed that she was almost out of gas, so she pulled into the nearest gas station and filled up her tank. emma's decision on which gas to purchase is characterized by

a low level of purchase involvement

which of the following is a type of consumer decision making discussed in your text?

a,b,c

many elderly consumers have problems with arthritis. this painful condition makes it almost impossible for them to open jars or medicine containers because the joints in their fingers are so stiff. Which type of consumer problem is this?

active

which type of consumer problem is one the consumer is aware of or will become aware of in the normal course of events?

active

what are the types of consumer problem?

active and inactive

which of the following statements is true regarding active and inactive consumer problems?

active problems require the marketer only to convince consumers that its brand is the superior solution

a ______________ is the way an individual perceives his or her feelings and situation to be at the present time.

actual state

bessie is at the grocery store and is trying to remember some of the things she needs to buy. she is in the cleaning products aisle looking at the floor cleaning product. She's pretty sure she has another bottle left at home, so she doesn't purchase another. Bessie's perception of her current situation regarding this product reflect her

actual state

once a consumer problem is identified, the manager may structure the marketing mix to solve the problem. This can involve

all of the above

which condition is appropriate to attempt to influence generic problem recogntition?

all of the above

which of the following is a concern marketing managers have related to problem recognition?

all of the above

which of the following is a nonmarketing factor affecting problem recognition?

all of the above

which of the following is an approach to problem identification?

all of the above

a problem of which a consumer is aware is

an active problem

which online environment option is a growing source of potential consumer feedback and input

b,c,d

brad was out of soft drink in his dorm room, so he went to the store and purchased coke. This is the brand he always buys, and he would not even consider purchasing another brand. which type of nominal decision does this illustrate?

brand loyal decision

which type of nominal decision is characterized by fairly high degree of product involvement but a low degree of purchase involvement?

brand loyal decision

nominal decisions can be broken into which two distinct categories?

brand loyal decision and repeat purchase decisions

which of the following is NOT a type of consumer decisions making discussed in your text

complex decision making

which of the following statements is FALSE regarding consumer decisions and the consumer decision process?

consumer decisions are rational and functional; otherwise they do not involve decisions per se

what has research revealed regarding consumers' variety behavior?

consumers are more likely to become bored on sensory attributes such as taste

on retailer asked a group of consumers the types of emotions they experience in both positive and negative retail situations, the purpose of this research was to uncover consumer reactions to various situations so that clerks sould be trained to respond appropriately. which approach to problem recognition is ths?

emotion research

which approach to problem solving recognition examines emotions associated with certain problems?

emotion research

the smith's oldest daughter, Olivia, is a senior in high school. She has all A's and scores a 34 on the ACT. The is president of the debate team and the national honor society as well as a member of the cheerleading squad. Olivia wants to attend medical school, so both she and her parents are very concerned about which undergrad school she attends. They have spent countless hours on the internet examining universities, and they have already visited five campuses. For olivia and her parents, which type of decision making does this represent?

extended decision making

very high levels of purchase involvement tend to produce

extended decision making

which type of consumer decision making involves the evaluation of many attributes and alternatives and employs complex decision rules

extended decision making

which type of decision making involves an extensive internal and external information search followed by a complex evaluation of multiple alternatives and significant postpurchase evaluation?

extended decision making

a latent problem is one of which the consumer is not aware

false

a repeat purchase decision is a type of nominal decision in which the consumer believes all the brands within a given product category are about the same, but attaches a relatively high importance on the product category or purchase.

false

as individuals gain skills, their desires related to those skills remain the same.

false

is purchase involvement is high, then enduring product involvement will also be high

false

it is only necessary for a marketer to track consumer online complaints and comments

false

one difficulty with using intuition alone to identify consumer problems is that it is a complex research technique that requires extensive training

false

the first stage in the consumer decision process in information search

false

the level of one's desire to resolve a particular problem depends on two factors: the actual state and the desired state

false

universal problem recognition involves a discrepancy that a variety of brands within a product category can reduce

false

the manager of a bank branch is concerned about the number of mistakes the tellers were making, so he started manipulating different aspects of the environment in the bank to see what effect each has on the tellers' performance. He examined factors such as the lighting, temperature, and the volume of the music. which approach to problem recognition is this manager using?

human factors research

which approach to problem recognition attempts to determine human capabilities in areas such as vision, strength, response time, flexibility, and fatigue and the effect on these capabilities of lighting, temperature, and sound?

human factors research

the martin's home has potentially unsafe levels of radon, but they have no idea because it is odorless and they have not been feeling any ill effects from it. in fact, several homes have this problem and the owners are not aware of it, and they may never become aware of it unless testing is done. What type of consumer problem is this?

inactive

rudy is a product category manager for a major consumer packaged goods manufacturer. part of his job requires that he analyze a given product cateogry and logically determine where improvements could be made. Rucy has determined several consumer problems this way. which of the following best describes how rudy uncovers consumer problems?

intuition

what is the most common approach to discovering consumer problems?

intuition

Marla is bored with her cell phone. She wants to purchase a new one that has cool ring tones and can take pictures and video. She's not going to consult a big search for a new phone as she's just going to consider a few others. Which type of decision making is this?

limited decision making

which type of consumer decision making includes the evaluation of only a few attributes, simple decision rules, and few alternatives

limited decision making

which type of decision making covers the middle ground between nominal and extended decision making?

limited decision making

which type of decision making involves internal and external search, few alternatives, simple decision rules on a few attributes, and little postpurchase evaluation?

limited decision making

which type of decision making involves recognizing a problem for which there are several possible solutions?

limited decision makingq

another term to habitual decision making is

nominal decision making

which type of consumer decision making does NOT include alternative evaluation?

nominal decision making

which type of consumer decision making includes only a limited internal information search and no external search for information?

nominal decision making

which type of consumer decision making only includes the stages of problem recognition, limited internal information search, purchase, and limited postpurchase behavior?

nominal decision making

which type of decision making process in effect involves no decision per se

nominal decision making

which of the following statements is FALSE regarding problem recognition?

only when the desired state is greater than the actual state will a problem exist

a food manufacturer asked a group of working mothers to think about the problem of serving nutritious meals to their families given their time constraints and to indicate what activities, products, or brands are associated with or perhaps would eliminate those problems. This manufacturer is using which approach to problem recognition?

problem analysis

which approach to problem recognition starts with a problem and asks respondents to indicate which activities, products, or brands are associated with those problems

problem analysis

Tess noticed that she was almost out of shampoo. Which stage of the decision process will this observation activate?

problem recognition

_________ is the result of discrepancy between a desired state and an actual state that is sufficient to arouse and activate the decision process?

problem recognition

what is the first stage of the consumer decision process?

problem recognition

the first stage of the decision process is called the

problem recogntion

which approach to problem recognition examines the purchase or use of a particular product or brand?

product analysis

all EXCEPT which of the following nonmarketing factor affect a consumer's actual state?

reference group

rita is doing her family grocery shopping and purchases ice cream. she's purchased blue bell ice cream before and purchases it again. she's not committed to this brand; it's just that she and her family like it. which type of nominal decision is this?

repeat purchase decision

which type nominal decision is characterized by a consumer believing that all brands within a given product category are about the same and not attaching much importance to the product category or purchase?

repeat purchase decision

the uncontrollable factors that affect problem recognition include all of the following except

sales force efforts

an advertisement for Topol toothpaste, which is targeted at smokers and coffee and wine drinkers, stresses how this is the only brand that can remove the stains associated with these consumption behaviors. which type of problem recognition is this marketer attempting to stimulate

selective problem recognition

which problem recognition involves a discrepancy that only one brand can solve?

selective problem recognition

radian6 is a leader in the field of

social media measurement and consumer problem discovery

effective quality control and distribution and package inserts that assure the consumer of the wisdom of their purchase are attempts at

suppressing problem recognition

a completely nominal decision does not even include consideration of

the "do not purchase" alternative

which of the following drives problem recognition?

the consumer's perception of the actual state

which of the following is NOT an appropriate condition to attempt to influence generic problem recognition

the firm has a small percentage of the market

the level of one's desire to resolve a particular problem depends on which factors?

the magnitude of the discrepancy between the desired and actual states and the relative importance of the problem

the motivation to resolve a recognized problem depends on

the relative importance of the problem and the magnitude of the discrepancy between the desired and existing states.

James likes to eat a strawberry pop tart for breakfast before school. after about two weeks of this, he starts to get bored with that and switches to waffles. James is displaying which type of behavior?

variety seeking

kim was participating in a group discussion centered on the participants' problems encountered while taking care of their hair. which approach to problem identification is this

activity analysis

which approach to problem identification focuses on a particular activity such as a lawn maintenance

activity analysis

consumer-to-consumer solutions to "problems they never knew they had" have accelerated due to the rise of

crowd sourcing like kickstarter

which nonmarketing factor affects a consumer's desired state?

culture/subculture

a ______________ is the way in individual wants to feel or be at the present time

desired state

candace is on a diet and wants to lose 10 pounds. She wants to be thin right now, which represents her

desired state

the three types of consumer decision making are rebuy, limited, and extended.

false

the way an individual perceives his or her feelings and situation to be at the present time is known as one's desires state.

false

when a consumer's actual state is perceives as being greater than the desired state recognition of a problem does not occur.

false

campbell's soup used several advertising campaigns that stressed the benefits of soup in general. for example, one tagline used was "soup is good food" and another was "never underestimate the power of soup" which type of problem recognition was campbells attempting to stimulate

generic problem recognition

which problem recognition involves a discrepancy that a variety of brands within a product category can reduce?

generic problem recognition

nominal decision making is sometimes referred to as

habitual decision making

relative importance of a problem is determined by which of the following

how critical the problem is to the maintenance of the consumer's desired lifestyle

which type of consumer problem is one of which the consumer is not aware?

inactive

some companies attempt to initiate problem recognition through

mass media advertising and point of purchase displays

blake doesnt much care about cars but is engaging in a substantial amount of information research about cars since he is about to buy a new car. in terms of involvement, blake is

low in product involvement; high in purchase involvement

nominal decision making tends to be associated with

low levels of purchase involvement

a manufacturer of a digital music player asked several consumers the problems associated with using these types of products. Several consumers said that they had trouble downloading music onto their computers and then onto their music player. which approach to problem recognition is this marketer using?

product analysis

the level of concern or, or interest in, the purchase process triggered by the need to consider a particular purchase is

purchase involvement