exploring business ch 11 facts

The changes in the U.S. workforce that create challenges for human resource managers include:

employees who want leisure time more single-parent homes new workers who are undereducated

The Hay pay method is based on job ___________ , each of which has a strict pay range.

grades

The training that is provided to new employees that initiates them into the organization's policies, practices, and objectives is called:

orientation

The Equal Employment Opportunity Act of 1972 authorized the EEOC to:

set guidelines for employers' administration of EEO

The federal law that establishes the right to collective bargaining and limits the interference of management in the right of employees to have a collective bargaining agent is the:

National Labor Relations Act of 1935

A schedule that allows employees to balance work-life demands is:

flextime

Sick-leave and vacation pay, pensions, and health plans that provide additional compensation are called __________ benefits

fringe

A human resource ___________ of an organization reveals the demographics of the firm's labor force and whether it is technically up-to-date and thoroughly trained, which is an important part of human resource management.

inventory

The decision of the U.S. Supreme Court in 1988 giving access to certain clubs to women was important because:

it allowed them to enter established networking systems

The roles and responsibilities of HRM professionals have evolved primarily because:

organizations recognize that employees are their ultimate resource changes in the law have rewritten traditional practices

Human resource management was called ___________ when undertaking clerical functions such as screening employees, keeping records, payroll, and finding new employees.

personnel

The Americans with Disabilities Act of 1990 prohibits employers from discriminating against ___________ individuals with disabilities.

qualified

Since 2009, the Age Discrimination in Employment Act:

requires that age must be the determining reason for discrimination to prove any employment action against older workers

A problem in developing effective compensation for teams is that:

rewarding individuals erodes cohesiveness

Gathering information and deciding who should be hired, under legal guidelines, in the best interest of the organization and the individual is the _____________ process.

selection

The process of gathering information and deciding who should be hired is called:

selection

Flextime is a system that allows employees some freedom to choose which hours to work as long as they:

work the required number of hours complete their assigned tasks

The Age Discrimination in Employment Act:

allows age restrictions for airline pilots bans mandatory retirement in most organizations

Some workers who are _________ _________ may be able choose their own hours, interrupt work for child care, or take time out for personal reasons.

home based

A major factor that has led to more scheduling flexibility is the increase in two-___________ families

income

Flatter organizations today often reassign an employee to a new job at the same level, which is known as a(n):

lateral transfer

The information gathered from comparing an employee's work to an established standard is:

a performance appraisal

A difficult task is measuring and rewarding _________ performance on teams while at the same time rewarding team performance.

individual

Service organizations, such as hospitals and schools, have high employee costs categorizing them as ___________ ____________

labor intensive

When an organization's operational costs are primarily for their workforce, they are considered to be:

labor-intensive

Role-playing, watching films and lectures, and solving cases are examples of ____________ ____________ programs.

management training

Clubs that denied membership to women became illegal in 1988 because they prevented women from having access to _____________ systems open to men.

networking

What is a performance appraisal?

the evaluation of employees' job performance and contributions to the organization

The most controversial policy enforced by the EEOC was ___________ action, designed to right past wrongs to the protected classes in Title VII of the Civil Rights Act of 1964.

affirmative

Workers who have reached retirement age may want to continue to work:

but need part-time schedules because they enjoy it because they can't afford to retire

Employees moving over to a new job or position rather than a higher level with more pay are experiencing a(n) ___________ transfer in their job.

horizontal

___________ job transfers allow employees to develop and display new skills and learn more about the company overall instead of moving to a new firm.

horizontal

The set of activities for obtaining the right number of qualified people at the right time to fill the needs of the organization is:

recruitment

Examples of fringe benefits that provide additional compensation to employees beyond wages include:

sick days paid vacation health insurance

The change from traditional manufacturing to service and high-tech manufacturing requires highly _____________ job skills.

technical

A challenge for human resource managers because of the change from traditional manufacturing to service and high-tech manufacturing industries is:

the need to retrain workers

Companies may want to retain older, more experienced workers because:

they are able to train new workers to do their jobs they could transfer their knowledge to younger workers there are few qualified workers able to do those jobs

An effect of changing legislation on human resources professionals is that:

they must stay current with changes in the law they must update company HR policies and procedures to stay current with legal changes

Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include:

training and development developing compensation systems recruitment and selection

The law that prohibits employers from discriminating against qualified individuals with disabilities in hiring, advancement, or compensation and requires them to adapt the workplace if necessary is the:

Americans with Disabilities Act of 1990

The Equal Employment Opportunity Act of 1972 authorized the EEOC to issue ____________ for acceptable employer conduct in administering equal employment opportunity laws.

guidelines

The Equal Employment Opportunity Act of 1972 strengthened the Civil Rights Act of 1964 by:

mandating specific record keeping procedures for employers adding enforcement powers to the EEOC permitting the EEOC to issue guidelines for employer compliance

Whether employees are fired, resigning, or retiring, some of the things that must be done include:

conducting exit interviews returning company property managing payments

The Equal Employment Opportunity Act of 1972 strengthened the Equal Employment Opportunity Commission, an agency created by the Civil Rights Act of 1964, by:

issuing guidelines for employer conduct in complying with EEO mandating specific record keeping procedures giving it broad powers to enforce Title VII

Selection is the process of gathering information and deciding who should be hired to meet company staffing needs, under ______________ guidelines.

legal

The effects of legislation on human resource professionals is important because:

legislation affects all areas of human resource management

When an employee leaves the organization, whether by firing, retiring, or resigning, the process is known as

offboarding

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is:

on-the-job training

Job-sharing is an arrangement whereby two or more _________ _________ employees share one full-time job.

part time

Costs associated with terminating employees include:

potential for costly wrongful discharge lawsuits lost investment in training and pay

Increased flexibility in scheduling has become an important benefit for employers to offer because of:

the increase in two-income families the increase in single parent homes

Which of the compensation systems listed are likely to be effective in building cohesive teams?

Gain-sharing Skill-based pay

Which pay system uses a tiered system of pay ranges based on know-how, problem solving, and accountability?

Hay

Identify some of the job titles that are considered contingent workers.

Independent contractors Temporary workers

Management development programs include:

On-the-job coaching Understudy positions Job rotation

True or false: The National Labor Relations Act of 1935 limited management interference in the right of employees to have a collective bargaining agent.

True

Challenges for human resource managers today include:

a shortage of workers in areas such as computer technology