Final part 1

What are the stages in group development, and what occurs with the group during each stage?

1. Forming- define the task and how it will be accomplished 2. Storming-Defensiveness, intragroup competition, and the formation of factions 3. norming-ground rules 4. Performing-Members develop a close attachment to the team

What type of a group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon?

Functionals

Why do organizations create teams?

Gives more responsibility, empowers workers, capitalizes, bureaucracy and to promote flexibility and responsiveness

What is the technique used to prepare for negotiations that requires every alternative and outcome to be analyzed with probabilities and numerical outcomes?

Mathematical

What type of conflict results from a discrepancy between the role requirements and the individual's personal values, attitudes, and needs?

Person-role conflict

What type of interpersonal conflict occurs within organizations when two people distrust each other's motives, dislike each other, or for some other reason simply cannot get along?

Personality clash Differing beliefs or perceptions Competitiveness

When a manager gives an employee several major assignments at once, thereby increasing the person's regular workload, what is the employee is most likely to experience?

Role overload

Group

Two or more people who interact regularly to accomplish a common purpose or goal

What is the first step in the control process?

establish standards

role overload

expectations for the role exceed the individual's capabilities to perform

Monitoring receivables to make sure customers are paying their bills on time is an example of what type of control.

financial resource

Performance appraisals are part of what type of control?

human performance

role ambiguity

individual does not know what is expected of him or her

In a group, a specific person may be perceived as the creative talent that all the customers want on their accounts and also perceived as the reason for the firm's success. What type of leader would this specific person be perceived to be?

informal learder

In the control process, which of the step is to assess performance

measuring performane

A newcomer in an organization gradually begins to learn the company norms such as dress codes, working hours, and interpersonal relations. This process is known as what

norm conformity

The standards of behavior that a group accepts for and expects of its members are called what

norms

Quality control is considered which type of control?

physical resource

what is a manager trying to avoid by setting clear and reasonable expectations and sending clear and straightforward cues?

role ambiguity, conflict, and overload

role conflict

sent role are clear but contradictory or mutually exclusive

What type of control focuses on how effectively the organization's corporate, business, and functional plans are succeeding in helping the organization meet its goals?

strategic resource