FSE-215 Finals Other
The veteran whose death is service-connected is generally entitled to what sum of money?
$1500.00
4. How much is this benefit?
$255.00
In order to receive THIS amount of money, there must be a surviving spouse or dependent surviving child:
$255.00
\What is the amount of money that one could expect to collect by filing a "#8" form?
$255.00
What is the amount of burial benefits money that one would expect to procure by filing a "21-530" form? (If the veteran is eligible?)
$300.00
If one is eligible for a benefit of $1500.00, it will be paid in lieu of what monies?
$450.00
Contributors to Management Theories:
- Abraham Maslow (1908-1970): Created Maslow's Hierarchy of Needs. - Frederick Herzberg (1923-2000): Developed the "Two-Factor Theory" on job satisfaction and motivation. - Douglas McGregor (1909-1964): Formulated "Theory X and Theory Y" regarding management perceptions of employee behavior.
Hierarchy of Needs:
- Basic to complex human needs: physiological, security, belongingness/love, esteem, and self-actualization.
Legal and Financial Liabilities of a Funeral Home Manager:
- Be aware of legal responsibilities including the Americans with Disabilities Act, anti-discrimination laws, and other employment regulations. Managers can be held legally and financially liable for violations.
Total Quality Management (TQM):
- Developed by Edward Deming, TQM focuses on continuous improvement through teamwork and meeting customer expectations. Benefits include employee engagement, increased productivity, and service quality. This overview encapsulates funeral service management practices, key management theories, and approaches essential for balancing operational success with community and client needs.
15. Theory Z:
- Developed by William Ouchi: Emphasizes long-term employment, collective decision-making, and management by objectives, incorporating Japanese business principles.
Objectives in Funeral Service Management:
- Fulfilling client families' needs is a short-term goal due to immediate interaction (3-7 days) and a long-term goal for lasting impressions and future business growth. - Ensuring funds for expenses is short-term for immediate business operations. - A reasonable return on investment serves both short- and long-term needs—immediate cash flow and long-term financial sustainability. - Capital improvements are mainly long-term but can also have short-term implications due to the necessity of adaptability.
3. Professional Relationships:
- Funeral directors should maintain courtesy and professionalism with colleagues, competitors, medical professionals, government employees, and legal professionals. Personal emotions should not interfere with professional interactions.
Herzberg's Two-Factor Theory:
- Job satisfaction involves intrinsic motivators (achievement, recognition), while dissatisfaction stems from extrinsic factors (e.g., pay). Hygiene factors prevent dissatisfaction but don't increase motivation.
9. What is/are the deadline(s) to file to receive each benefit? ------ See above answer
- The deadline to file for the Social Security lump sum death benefit is two years following the death.
McGregor's Theories:
- Theory X: People inherently dislike work and need coercion. - Theory Y: People view work as natural and can be self-motivated when trusted.
10. What forms must be completed to receive each individual benefit?-----See above
- To receive the Social Security lump sum death benefit, you must complete form SSA-8 and may also need SSA-721, a copy of the deceased's Social Security number, proof of wages (W2), and a marriage certificate.
The metal used in the shell of a 20 gauge steel casket would be:
1/20 inch thick
Minimum number of caskets to show
12
Metal Caskets
18g, 20 g, 16g
Social Security death benefits have not increased in amount since:
1954
Average # getting shown in US
20
A state casket labeled 6/6XXX would measure in length 6 feet, 6 inches, and in width:
28 inches
Maximum number of caskets to show
30
Minimum space needed to show
40 to 60 square feet allotted per casket
The length of a standard adult wood casket is:
6/3
The length of a standard adult metal casket is:
6/6
What is the standard size of an outer burial container? (length/width and weights of plastic, concrete, and metal units)
86" in length, 30" in width and 24 ¼" in center height ( except for the domed vault, which is 30"). Weights are as follows: plastic, 165 lbs; concrete, up to 3000 lbs; metal, 400-800 lbs.
All of these glassless type of gasketed caskets use a strike pin- please describe what a strike pin is:
A metal post-like part, usually 1-2 inches that protrudes from the underside of the ogee (ogee flange) and the strike pin inserts into an opening into the top body molding when the lids are closed. Then, depending on the type of locking method, the strike pin is grasped from beneath and pulls the lid tightly down onto the rubber gasket. Non-gasketed caskets don't have strike pins.
3. What are the eligibility requirements for one to receive the Lump Sum death benefit?
A one time payment of $255.00 is available to a spouse who was living with the deceased or children under 18 who may be eligible or a workers parents age 62 plus if they were supported by the worker. The worker must have worked and paid social security charges for 40 quarters to be eligible for any benefits.
This person was responsible for the "Hierarchy of Needs":
Abraham Maslow.
How do sales objectives contribute to a company's purchasing practices?
According to Klicker, "Most sales objectives are based on evaluation of sales history, availability of products, recommendation of suppliers, and the amount of profit a director wishes...to generate." Or, in other words, what one can get, determined by who can get it to you in a timely, reliable manner, what you can move in your area of the country for a fair profit.
How do the lining materials affect the protective ability of the outer burial container?
According to the Doric Vault Company website, "linings...merge the cover and base of the vault into a water-resistant unit. They work together to keep the effects of outside elements from damaging the casket and its contents."
a rite adjusted to the needs of the family or the trends of the time.
Adaptive funeral rite
Methods of closure for protective outer burial containers may include air sealing, top sealing, end sealing, and double sealing. Explain each of these-
Air sealing - Top sealing employs an adhesive that is fed into a groove along the top of the vault's base. When the top is lowered onto the base, a "tongue" fits into the adhesive-filled groove, providing a seal. End sealing - though common in years past, is rarely seen today. The top, bottom, sides and one end of the vault are molded as one piece. The casket slides into the vault through the open end, which is then bolted into place. (picture a big metal mailbox- same principle) Double sealing - uses the air seal "in conjunction with an epoxy material at the junction of the dome and the base." (usually plastic)
From what metals can burial vaults be manufactured?
Aluminum, steel, stainless steel and copper
Alloys
An alloy is a mixture of two or more elements, where at least one is a metal. Alloys are created to enhance certain properties, such as strength, durability, corrosion resistance, or electrical conductivity, compared to the pure metal.
Form SSA-8
Application for Lump-Sum Death Payment
portion of the handle through which the bar passes
Arm
type of handle usually found on the ends of a casket
Bail bar
2. What are the available benefits (in life and in death)?
Benefits in life are for retirement, disability insurance and supplemental income. There is a death benefit of $255.00.
one male and one female and children from their previous marriages as well as children from the present marriage (step & natural).
Blended family
Goals are-
Broad statements about what an organization wants to acheive.
Exterior Finishes
Brushed, Plated, Hammertone, Crinkled
A form of organization characterized by specialization, hierarchy, formal rules, impersonality, and a specialized administrative staff:
Bureacratization.
7. The Department of Veterans affairs provides various benefits for those who qualify. Some are monetary, some are not monetary. What are these benefits?
Burial benefits: free for a national cemetery.
How does one create a casket metal known as stainless steel?
By combining iron, chromium, and nickle.
Which of these components is NOT part of the typical casket?
Caging.
Most burial recepticals sold by funeral homes in the US today are:
Caskets
Which of these bronze casket types was made by molten bronze, poured into a mold?
Cast bronze
Which of these bronze caskets is apt to be the heaviest type?
Cast bronze
also called a ritual; any action performed during a rite which may or may not have symbolic meaning to the participants or observer of the action.
Ceremony
a grouping of people with similar socio-economic status in an industrialized society.
Class
What is Direct Counseling
Confirming and Reassuring Families
If the caskets in your selection room began with the least expensive, then became more expensive as you walked further in the room, this would be an example of which arrangement method?
Consecutive grouping.
living or happening in the same period.
Contemporary
Where does a Funeral Director Obtain a Burial Transit Permit? Select all that apply.
County Public Health Department
made on a table containing metal corrugations and rods to form a design
Crushed
Why is the "cubic inch" displacement of the urn important?
Cubic inches represent the inner diameter of the urn. There should be sufficient amount of inner space in order to accommodate the cremains of the deceased.
the emotional attitude that recognizes other cultures as equivalent and pertinent.
Cultural Relativism
common traits or patterns found in all cultures of Mankind.
Cultural universal
a set of knowledge, beliefs, attitudes and rules for behavior that are held commonly within a society.
Culture
a social behavior that is considered to be normal and is based on Tradition.
Custom
pertaining to demography (the science of vital statistics, or of births, deaths, marriages, etc., of population).
Demographic
immediate disposition of the body with no form of funeral rite at the time of disposition.
Direct disposal
Cloth covered Caskets
Doeskin
You helped a family today make arrangements for their son. The family wanted your finest hardwood casket (which was a mahogany) but they also wanted some assurance of protection using gasketing. You tell the family that only THIS type of closure method allows for protection in a hardwood casket:
Double wall glass
This person was responsible for Theory X and Theory Y assumptions about human behavior:
Douglas McGregor.
a form of family government which holds that both male and female have equal voice in governing.
Egalitarian family
What casket shell design resembles an old-timey claw-footed bathtub in its shape?
Elliptic-ended
(socialization) the process by which a person is taught the mutually accepted and understood behaviors associated with the various roles encountered in a society.
Enculturation
Explain the differences between end lock, side (front) lock, and lever lock caskets:
End lock- locked or secured from the foot end of a casket using a key or crank. Side (front) lock- locked from the front of the casket using a key or crank. Each cap is locked by inserting a key beneath each lid. (for perfection half couch caskets) Lever lock- each lid in a perfection half couch casket has a lever that can be moved from left to right to secured each lid onto the rubber gasket. No key or crank is needed.
a group of people who are recognized as a distinct group on the basis of cultural characteristics such as common ancestry or religion.
Ethnic
a pattern whereby people view their own culture as superior to all others.
Ethnocentrism
one man, one woman, married sons and their wives and issues all living within a single household.
Extended family
A 20 gauge casket is thicker than an 18 gauge metal casket.
FALSE
A casket which is 6/9XX would be 28 inches in width.
FALSE
A double X casket is 2 inches wider than a standard size casket.
FALSE
Cypress is a hardwood used in caskets.
FALSE
Elliptic is a type of interior design.
FALSE
Moleskin is used on the interior of caskets.
FALSE
Oak is a softwood.
FALSE
Pine is considered to be the most expensive wood used in casket construction.
FALSE
The bed of a casket upon which the remains rest is sometimes referred to as the body lining.
FALSE
The body of a casket includes the ogee.
FALSE
The shell of a casket is made up of the body, top, and panel.
FALSE
The standard adult wood casket is 6'6" in length.
FALSE
The thickness of copper for caskets is computed by the number of ounces per square inch.
FALSE
The thickness of ferrous metal caskets is expressed in ounces per square foot.
FALSE
The thickness of non-ferrous metal caskets is expressed in gauge.
FALSE
The throw is never used with the half couch casket.
FALSE
The top panel of a casket is always full oval in shape.
FALSE
The unseen qualities of a casket are of little importance.
FALSE
The weight of copper is referred to as gauge.
FALSE
Thickness of non-ferrous metals are expressed in ounces per square inch.
FALSE
To speak of an urn casket means that it has square corners.
FALSE
When the interior material is tightly stretched across the panel of a casket without any gathering, it is said to be a shirred interior.
FALSE
Wood wool is used on casket exteriors.
FALSE
A price determination method whereby the mark-up is multiplied by a constant factor. The same mark-up is then applied to all caskets:
Fixed multiple.
behaviors which are construed as somewhat less compulsive than mores of the same society.
Folkways
Oversize caskets increase in width by "X's". How much does each "X" increase the width or length of the casket?
For wood caskets, which is the only thing that either text references, the increase would be two inches in width. According to Klicker, east step increase is represented by an X after the size.
Merchandisers state that funeral homes should have a minimum of ____ square feet per casket unit displayed.
Forty.
Who developed "hygiene factors" and "motivators", or those items that keep someone happy at a job, or cause dissatisfaction if not met?
Frederick Herzburg
Caskets and opening styles
Full Couch, Perfection Couch, Hinged Cap, Regular Couch
Permanent handle or "continuous bar" hardware is a variation of ______ hardware.
Full-length stationary
a rite performed with the body present.
Funeral
any rite of the funeralization of a human being.
Funeral rite
known as undertaker, mortician, funeral director/embalmer)"
Funeral service practitioner
the process involving all activities associated with final Disposition.
Funeralization
If you see strike pins on a casket, it's probably a fair assumption that the casket is-
Gasketed
Ferrous caskets are commonly measured by their thicknesses, or their _______________.
Gauge
Thickness
Gauge and or Ounces per square inch
Casket pricing
Group, Consecutive Pricing, Educational grouping, Analytical Grouping
Birch
Hardwood
Cherry
Hardwood
Mahogany
Hardwood
Walnut
Hardwood
This casket opening style allows for a single or double style:
Hinged cap
a philosophy of care where a home-like atmosphere is provided for the terminally ill allowing for the family to be close at the time of death.
Hospice
a funeral rite that is devoid of religious Connotation.
Humanistic funeral service
Lighting
Incandescent, Fluorescent, Direct Lighting, Indirect Lighting, LED
the change from independent multitalented, self-sufficient family units to employment of family members in jobs outside the unit, making them dependent on outside resources.
Industrialization
TOTAL The total amount of goods offered by the funeral home for resale to the public. This can include caskets, urns, vaults, head panels, corners, clothing, bookmarkers, and prayer cards. Depending on the size of the funeral home, more inventories could be kept in stock. If inventory happens to run low, then have an immediate supplier available to replenish the inventory.
Inventory
An adult cremation urn should contain at least _____ cubic inches.
It should contain at least 200 to 235cc of diameter space.
Define "outer burial container":
Klicker defines it as "any container which is designed for placement in the grave around the casket, including, but not limited to, containers commonly known as burial vaults, grave boxes, and grave liners."
Any Funeral Service wishing to ship human remains needs to be registered in the __________ _________ Program?
Known Shipper
Non-gasketed caskets may achieve closure of the head/foot caps by any one of these methods- define these:
Latch closure, which is defined as a simple latch securing the cap to the body of the casket. This is also referenced in our course documents. Threaded fasteners, which is a screw-like fastener used on hinged cap-syle caskets. Chemical compounds, such as epoxy and other cements. Hermetically sealed, or sealed by heat, welding, or fusion. Completely airtight.
a family government where the mother or female possesses power and the right of decision making.
Matriarchal family
MIDPOINT A value in an ordered set of values, which represents the midpoint, whereby there are an equal number of values. (above and below the midpoint value)
Median
a rite with the body not present.
Memorial service
an organization, public or private, which endorses the practice of conducting funeral rites without the body of the deceased being present.
Memorial society
How large should a funeral home's casket selection room be?
Merchandisers state that the room size should be based on the number of caskets. 40-60 feet per unit displayed.
of, or characteristic of, the present or recent times; not ancient, often used to designate certain contemporary tendencies.
Modern
a cluster of two or more nuclear families united by social or familial bonds for security, protection and help.
Modified extended nuclear family
What are the rules of behavior that are considered vital to the welfare of the group and accompanied by relatively severe sanctions?
Mores.
To what does neolocalism refer?
Moving away from where you were born.
the movement of families from the place where they were born.
Neolocalism
How many foot candles of illumination should be used in a casket selection room?
Ninety to one hundred foot candles of illumination measured at approximately pillow height on a displayed casket is the optimum.
What is the amount of money that one could expect to collect by filing a "40-1330" form?
No money.
What is the amount of money one would expect to collect from filing a "90-2008" form?
No money. (Flag)
those funeral rites which deviate from the normal or prescribed circumstances of established customs.
Non-traditional funeral rite
a family that is restricted to parents and their unmarried Children.
Nuclear family
Parts of the caskets
Ogees, Head Cap, Foot Cap, Flange, etc
a form of family government where the father, or male, possesses the right of decision making.
Patriarchal family
The 'priest' or 'clergy' casket is a variation of what opening style?
Perfection full couch
Types of Softwood
Pine, Redwood
Other Casket Materials
Plastic, Polyester, Cotton, Excelsior, Polyethylen Foam
rites of funeralization usually associated with pre-literate societies.
Primitive funeral rite
Define product mix:
Product mix is the collection of product lines within a firm's ownership and control. In terms of a funeral home this could include caskets, vaults, clothing, urns, prayer cards, etc..
DIVIDE into FOUR A division of the total into four intervals, each one representing one fourth of the total.
Quartiles
UP & LOW The upper and lower limits of a series of numbers.
Range
Which of these is not a hardwood?
Redwood
In this opening style, it would be impossible to view the body from head to toe:
Regular couch
a culturally entrenched pattern of behavior made up of: sacred beliefs, emotional feelings accompanying the beliefs, and overt conduct presumably implementing the beliefs and feelings.
Religion
any event performed in a solemn and prescribed manner.
Rite
ceremonies centering around transition in life from one status to another (examples: Baptism, marriage and the funeral.)
Rites of passage
any single action or series of actions performed during a rite which contains symbolic meaning to the participants and observers of the rite.
Ritual
a specific method of procedure used to comply with a folkway, mores and/or law.
Rule
What is the difference between a "sealing" casket, a "protective" casket, and a "gasketed" casket? What exactly do these terms imply?
Sealing- means nothing gets in and nothing gets out of a casket. (can only be used to describe hermetic sealing caskets and glass sealer caskets because most gasketed caskets sold today allow excessive pressure to exit the casket even if locked) Protective- According to the FTC, if a funeral director says this to a consumer to describe their caskets, that funeral director is implying that buying one of their 'protective' caskets will keep a decedent preserved for a longer period of time, which isn't true. Studies show that bodies decompose MORE rapidly in an airtight environment Gasketed- used today to describe almost all caskets with a gasket. It resists the entry of unwanted gravesite substances.
In which of these methods of producing a copper casket is the molds of a casket submerged in a copper ionic solution; thereby allowing the creation of a casket within the molds of the casket? Later, the mold is broken away, leaving the casket for finishing.
Seamless copper deposit.
combines tailored with another design
Semi-tailored
a gathered design made on a sewing machine, with 4 or 5 multiple needle heads
Shirred
Which of these are you NOT likely to find in a gasketed format?
Single hinged cap
Which of these locking types uses one piece of glass covering the uppermost part of a casket shell for positive closure?
Single wall glass
The Federal Insurance Contributions Act is generally most affiliated with this governmental agency:
Social Security Administration.
What benefit is also called the "lump sum death benefit"?
Social Security Death Benefit.
the upward or downward movement of a person or family within the social classes of their society.
Social mobility
6. What are the forms to complete in order to receive the lump sum death benefit?
Social security form SSA-8 plus helpful are
1. What is "social security"? When did it begin in the United States? For whom is it intended to benefit?
Social security is a program to provide monetary benefits to workers and their dependents. It began in 1935 under FDR's term as president with the new deal program and was a federal/state unemployment plus federal benefit for old aged retirement insurance. With amendments in 1939,1950 and 1959 for workers 50 years plus who then became permanently disabled. It was intended to benefit people age 65 and older upon retirement plus disabled, the aged, children on welfare service, public health servers and rehab people. It was not intended to provide complete retirement benefits as many people think.
the method by which the social values of the funeral rite is internalized (learned).
Socialization
a group of persons forming a single community with some interests in common.
Society
the study of social groups, their modes of organization, the processes which tend to maintain or change these forms, and the relationships between the groups.
Sociology
Cedar
Softwood
Pine
Softwood
Redwood
Softwood
Objectives are-
Specific statements of ends, the acheivement of which are contemplated within a specific time period.
Which of these would be the most durable and longlasting ferrous casket?
Stainless steel
a handle that extends all the way around the casket
Stationary bar and corner
Metal Casket Materials
Steel, Iron, Copper, Zinc, Stainless Steel, Bronze
divisions of a culture, connected to a larger culture by common traits, while having unique traits of its own.
Subcultures
How does the availability of product affect purchasing practices?
Supply and demand—if something is available and there is a plentiful supply, it will be less expensive than a "hot commodity" (something that is rare). This might influence a home's ability to purchase more costly items and keep them in stock. The high-end products might need to be a special order proposition, while more affordable items can be kept in stock on a regular basis.
any handle that is hinged
Swing bar
anything to which socially created meaning is given.
Symbol
A N.C. Funeral Service is handling the service arrangements of a deceased that is to be buried in a S.C. cemetery. If the certificate of death has been started by a N.C. Medical Examiner the Funeral Director is not required to obtain a burial transit permit from the local health department to transport the deceased across the state lines?
TRUE
A gathered type of interior made on a sewing machine with 4 or 5 multiple needleheads with adjustable tension control is called a shirred interior.
TRUE
A regular half couch casket is so designed as to display the deceased from the waist up, with ogee hinged to fold out to display the interior of the casket.
TRUE
A stationary bar handle does not hinge.
TRUE
Bronze is an alloy consisting essentially of copper and tin.
TRUE
Caskets are classified by their opening styles.
TRUE
Copper and zinc are two non-ferrous metals used in the manufacturing of caskets.
TRUE
Crushed is an interior design made on a table of metal corrugations and corresponding rods to form a design.
TRUE
For casket width, each X represents 2 inches.
TRUE
For ferrous metal, the higher the gauge the thinner the metal.
TRUE
For length, caskets increase in units of 3 inches.
TRUE
In measuring thickness of caskets, the thinner the metal the higher the gauge.
TRUE
Mahogany is a hardwood.
TRUE
Often times an urn design appears not only on the casket corner, but the entire length and width of the sides and ends of the casket.
TRUE
The gauge of a sheet of metal is equal to the number of sheets of that thickness which is required to measure one inch.
TRUE
The ogee is part of the shell of the casket.
TRUE
The standard adult metal casket is 6 feet 6 inches in length and 23 inches wide.
TRUE
The term embossed is used to describe a design impressed into cloth used in covering caskets.
TRUE
Tufted is a design using 2 pieces of material with a padding in between.
TRUE
Velour is used as an interior material on caskets.
TRUE
Velvet is used for interiors on the most expensive caskets.
TRUE
a social prohibition of certain actions; the must behavior which dictates the individual abstain from certain acts.
Taboo
presents a smooth, tightly stretched appearance
Tailored
the study of death, derived from the name Thanatos God of Death.
Thanatology
What benefit consists of $300.00?
The VA Burial allowance.
What is (or should be) the relationship between the pricing of merchandise and the pricing of services?
The above methods of pricing may be use to "lump" goods and services to a certain extent, however, when all is said and done, according to today's laws, the consumer must be provided with an general price list with itemized costs. The casket should account for 20-40% of the total cost of funeral services. (just an average)
8. What are the eligibility requirements to receive each benefit? (be specific)
The deceased had to be an honorably discharged member of the military.
What should be the distance from the floor to the bottom of the casket in the selection room?
The distance from the floor to the bottom of a casket in a display room should be three inches off of the floor for the first casket. On a double display this height should be twenty-four inches. They should provide ease of viewing for the purchaser.
How much weight is presented by the earth above the burial vault (on average)?
The earth load measures approximately 4000 pounds.
A "fishtail" would be found on what part of a casket?
The ends of the casket, just above the ogee
11. If not addressed in question 8, what are the requirements for interment in a National cemetery? What are the requirements for interment in Arlington National cemetery?
These benefits are available for active duty military, retired or active duty reserve military, anyone presented a metal of honor, distinguished service cross, silver star, or purple heart recipient A president, chief or associate justice, former prisoner of war after 11/30/93, spouse, widow, or a minor child of a military person buried at sea or at a national cemetery.
Can hardwood caskets be hermetically sealed? Why?
They cannot because in the achievement of fusion, the wood would burn. Additionally, wood is porous and is not airtight.
Some funeral homes desire to recognize more of their profit in their service charge instead of their product prices. Explain the possible outcomes of this practice- (this isn't such a negative practice....)
This way, the funeral home is able to show the customer that they are not over charging them for the products. Thus, psychologically, the customer will assume the funeral home is looking out for their best interest; hence, they may not question the service charges. In the bigger picture, funeral homes have little or no labor in products that they sell, yet a LOT of labor and hidden costs in supplying 24-hour service and professional staff to serve families. The rationale is to mark-up those items that cost you the most, and have little mark-up on those things that you are just the 'middle man' in supplying, like products.
Gasketed Caskets
Those that are and those that are not
The length of caskets can be increased in increments of:
Three inches (some manufacturers) and six inches (other manufacturers).
What is the only way that a hardwood casket can "seal" or be gasketed?
To quote our course docs, "If a family desires a wood casket but also desires gasketing, some casket companies supply a metal inner liner that fits inside of a standard wood shell. The metal liner has a gasket at the top and a full-length glass that sits atop the gasket. This would be called a "double-walled glass sealer". ($$$$)
those funeral rites that follow a prescribed ritual which may be dictated either by religious beliefs or social customs.
Traditional funeral rite
Eric Berne
Transactional Analysis (TA); 1. Ego States in Grieving
Define each of these "other" containers:
Transfer container - enclosure to protect the casket during transport Air tray-a wooden tray with a cardboard covering Metal/Ziegler case - a gasket-sealed container that can be inserted into a casket or shipping containe Combination case (Combo pack) - satisfies air shipping regulations and consists of a particle board box with a cardboard tray Alternative Container - made of cardboard, pressed-wood, composition material or pouches of canvas or "other material
a design using 2 pieces of material with padding in between
Tufted
Interior Styles
Tufted, Crushed, Shirred, Tailored, Embossed Designs
5. What is the deadline to receive the lump sum death benefit?
Two years following death.
What is the length of time that one has to file for the $255.00 government benefit?
Two years following the death.
What is the length of time that one has to file for the $300. government benefit?
Two years following the final disposition.
the move from rural to urban areas.
Urbanization
Casket Interiors
Velvet, Crepe, Satin, Twill, Masselin
Arlington National cemetery is located in-
Virginia.
a period of time prior to the funeral service which allows the family and society-at-large to comfort one another over the death of someone they knew or were related to by bloodline.
Visitation/calling hours, wake
Types of Hardwood
Walnut, Oak, Cherry, Mahogany, Pecan, Maple, Cedar
Mr. Brooks is currently handling the arrangements of a decedent that the next of kin wishes are to have the decedent buried in Italy. Will Mr. Brooks need to obtain a Burial Transit Permit?
Yes
Mahogany
a hardwood
Redwood
a softwood
A casket which has sides that are vertical, or at right angles to the bottom is called:
a state casket
An overthrow, overlay, or blanket is used with:
all of these
Moleskin
an exterior material
Velvet
an interior material
Woodgrains of wood
close or wide patterns
Tailored is a style of casket:
interior
Embossed
material with a raised design
The attached panel and ogee are part of the casket:
shell
The base molding part of a casket:
shell
A gathered type of casket interior made on a sewing machine with a multiple number of needles is called:
shirred
A non-movable handle that extends all the way around the casket is called a:
stationary bar handle
When the interior material is tightly stretched across the panel of the casket it is said to be:
tailored
Extra sizes of caskets increase for each extra width by:
two inches
Explain the differences between single walled glass sealers and double walled glass sealers-
A single walled glass sealer has a section of glass or metal held by a metal frame, which is placed on a rubber gasket. Twelve screws are used to compress the rubber gasket between the metal frame and the top body flange A double walled glass sealer has a separate inner sealer within a larger casket. The innersealer is described in our text as a prefabricated metal sealer unit that fits into the casket shell. (kindof like a casket within a casket
Do most oversize caskets fit into standard size outer burial containers?
According to Simmons, any casket over 25 inches in width will usually require a larger burial outer burial container.
If a client family walked into a casket selection room, and they found that the price of the casket was separate from the service charge (2 prices), then this would be an example of:
Bi-Unit pricing.
What is the name of the document that can be used to transport a decedent across state lines? Select All That Apply
Burial Transit Permit
The percentage derived from dividing the wholesale amount of the merchandise by the retail price of the merchandise:
Consumer value index.
In which of these types of copper is a copper shell submerged in a copper ionic solution in order to reinforce the copper shell?
Copper deposit
This part of the hardware grouping may be found on a casket for decoration, or to add structural integrity, or not be found on a casket at all---
Corner
Most gasketed caskets sold today are of this type:
Glassless
Average - SUM / number of units.
Mean
How many rooms are recommended for the casket selection room?
One is best- two are tolerated.
The number of times sales in a given price bracket occurs over afixed period of time:
Sales frequency
What is a "foot candle"?
The illumination that an object receives when one candle is held one foot away from the object.
Explain pre-selection room procedures that a funeral director would discuss with the arranging family: (before going into the selection room)
The pre-selection room procedure is when a funeral director would discuss the number of caskets on display, the price range, the reason behind the price range, the type of caskets and state and federal disclosures.
The regular full couch casket-
There is no such casket
The most common bronze casket produced and sold today by american funeral homes is the:
Wrought bronze
Which of these types of copper is made from copper sheets, stamped to shape and welded or soldered together?
Wrought copper
How does one make a casket material known as copper?
You can't- it's a natural element
molding along the lower most edge of the body panels.
base molding
permanently attached collection of bedding materials covered in domet or linen.
bed
portion of the casket shell containing the top body molding, body panel, base molding and casket bottom.
body
Explain the differences between the consecutive method, and the demonstration method or educational grouping of casket placement:
consecutive method - placing caskets in the selection room in the order of increasing or decreasing value. demonstration method - is three or four caskets utilized to educate the selecting party regarding the elements of casket construction.
wedge-shaped portion of the cap at each end of the crown
pie/fishtail
S shaped molding that is a component part of the casket cap.
rim
the component parts that compose the cap and the body of the casket.
shell
elongated indentations that have been pressed into the sheet of metal that is used as the bottom of the casket shell.
stiffeners
the horizontal portion of the top body molding where the gasket is placed on gasketed protective caskets.
top body molding flange
Cremation urns for adults should contain at least ____ cubic inches.
200
While attending a church funeral, you notice that when closing the casket, one of the funeral directors removes a casket key or crank from her pocket. The crank is inserted in the end of the casket and a few turns are made. You immediately know that this is a gasketed casket and it is a/an _______ type.
Glassless
A pricing method where the mark-up varies: Higher priced caskets are given a higher mark-up:
Graduated recovery.
What are examples of non-reinforced concrete outer burial containers?
Grave liners and sectionals
Explain the sizes and availability of infants/children's caskets:
Infant/child caskets are available in virtually every material, gauge, ounces per square foot, style, exterior, interior and closing method as are adult caskets.
Casket sizes and dimensions vary according to what?
Inside measurements of Length and width, usually increasing in 3" and 2" increments, respectively.
Historically, Which of these types of copper was considered to be the "ultimate" copper casket?
Seamless copper deposit
Children's' caskets increase in length by ___" increments.
Six
found on cut-top casketed caskets; an integral part of the foot panel header on gasketed caskets; the function is to hold the transverse gasket to seal the space between the head and foot caps.
gasket channel
separate bedding unit in more expensive caskets; zippered on one side to allow for arrangement of materials by funeral professional.
mattress
the turned under edge of the ogee.
ogee flange
The ogee-
Is seen around the perimeter or entirety of the casket.
What is the position of the ogee in the open perfection couch casket?
It was connected in one piece with the cap, therefore it was raised for viewing
In the regular half couch casket, what part of the casket is hinged so that it may fold down for viewing?
Ogees
Why are funeral directors mandated to state that a casket is 'gasketed' if it has a gasket? Why can't he or she state that the unit is 'protective' or is a 'sealer'?
Sealing- means nothing gets in and nothing gets out of a casket. (can only be used to describe hermetic sealing caskets and glass sealer caskets because most gasketed caskets sold today allow excessive pressure to exit the casket even if locked) Protective- According to the FTC, if a funeral director says this to a consumer to describe their caskets, that funeral director is implying that buying one of their 'protective' caskets will keep a decedent preserved for a longer period of time, which isn't true. Studies show that bodies decompose MORE rapidly in an airtight environment. Gasketed- used today to describe almost all caskets with a gasket. It resists the entry of unwanted gravesite substances.
A flaring side casket is most likely to be which shell design?
Square cornered
What is the position of the ogee (on the head end) in the open hinged cap casket?
The ogee and cap are separate. The ogee stays in a fixed
The regular half couch casket features ogees that-
Hinged and fold down for viewing
How deep are most graves dug today?
In most areas the top of the outer enclosure should lie 18-24 inches below the surface of the ground. The grave itself will be legal if the receptacle is at least 18" below the surface of the soil. (North Carolina law)
Bail handle hardware is a variation of-
Individual stationary
A casket lid that features a latch closure is probably-
Non-gasketed.
This opening style allows for "half" or "full" types:
Perfection couch
Define and explain where one would use- a church truck, casket stand (standard), and casket rack:
church truck - wheeled collapsible support for the casket, used in the funeral home, church, or other location when moving a casket. Offered in a variety of colors to match the caskets. casket stand - the stand or support upon which a casket rests in the selection room. It should be sturdy and also attractive. casket rack is a device, which two or three caskets are, placed one on top of the other for display in a display room.
the uppermost part of the cap, extending from rim to rim; everything above the rim.
crown
Selection room procedures can include a direct presentation or indirect presentation types. Explain these:
direct presentation is when the funeral director stays in the room with the family indirect presentation is when after his or her presentation they leave the family alone to make their choice. indirect presentation is when after his or her presentation they leave the family alone to make their choice
MOST FREQUENT The number that occurs most frequently in a listing of numbers.
Mode
The "slip head panel" is a variation of the _______ opening style.
Single hinged cap
