Fundamental Concepts and Skills for Nursing Ch.8

An essential component of good communication that ensures clarity of understanding is obtaining_____.

Feedback

A way to promote trust with a patient is to ______.

Follow through when you say you will do something

A vital part of communication is ensuring you interpreted a message the way a speaker intended it, and this is a process in ______.

Obtaining Feedback

A thorough report on an average patient should take about how long?

One to three minutes

Active Listening

- Maintains eye contact without staring while listening for feelings as well as words. - Requires concentration and focused energy

Techniques for communicating with Children

1- Approach at eye level 2- Calm and friendly voice 3- Keep parent/guardian in room if possible 4- Use short sentences 5- Allow child to handle equipment (Distractors)

What are some specific actions to increase success when trying to communicate with an aphasic person

1- Ensure you have person's attention 2- Make environment relaxed 3- Speak to patient as an adult 4- Talk directly to patient, not someone else 5- Give directions with short phrases 6- Ask only one question at a time

Name some tips for communicating with the Hearing-Impaired.

1- Speak very distinctly 2- Do no shout 3- Speak Slowly 4- Ensure you have persons attention 5- Maintain good distance (Personal Space) 6- Use short sentences 7- Paraphrase (Good practice in general)

What are some Therapeutic Communication Techniques?

1- Using silence and open-ended questions 2- Restating the message 3- Clarifying 4- Giving general leads 5- Encouraging Elaboration 6- Summarizing

Factors that affect communication

1-Culture 2- Past Experience 3- Emotions 4- Mood 5-Attitude 6- Perception of the Individual 7- Self-concept

Rapport

A relationship of mutual trust

Therapeutic Communication

Communication that is focused on the patient needs

Aphasia

Difficulty expressing or understanding language

Walking Rounds

Hand-off report whereby off-going and on-coming nurses walk from room to room together

This style of end-of-shift reporting consists of six parts including Recommendations and a Readback.

ISBAR-R

Congruent

In agreement

Verbal communication consists of which two forms?

Spoken and Written

Interaction between nurse and patient in a therapeutic relationship should build ______.

Trust

Perceptions obtained from communication should be ______.

Validated