Fundamental Concepts and Skills for Nursing Ch.8
An essential component of good communication that ensures clarity of understanding is obtaining_____.
Feedback
A way to promote trust with a patient is to ______.
Follow through when you say you will do something
A vital part of communication is ensuring you interpreted a message the way a speaker intended it, and this is a process in ______.
Obtaining Feedback
A thorough report on an average patient should take about how long?
One to three minutes
Active Listening
- Maintains eye contact without staring while listening for feelings as well as words. - Requires concentration and focused energy
Techniques for communicating with Children
1- Approach at eye level 2- Calm and friendly voice 3- Keep parent/guardian in room if possible 4- Use short sentences 5- Allow child to handle equipment (Distractors)
What are some specific actions to increase success when trying to communicate with an aphasic person
1- Ensure you have person's attention 2- Make environment relaxed 3- Speak to patient as an adult 4- Talk directly to patient, not someone else 5- Give directions with short phrases 6- Ask only one question at a time
Name some tips for communicating with the Hearing-Impaired.
1- Speak very distinctly 2- Do no shout 3- Speak Slowly 4- Ensure you have persons attention 5- Maintain good distance (Personal Space) 6- Use short sentences 7- Paraphrase (Good practice in general)
What are some Therapeutic Communication Techniques?
1- Using silence and open-ended questions 2- Restating the message 3- Clarifying 4- Giving general leads 5- Encouraging Elaboration 6- Summarizing
Factors that affect communication
1-Culture 2- Past Experience 3- Emotions 4- Mood 5-Attitude 6- Perception of the Individual 7- Self-concept
Rapport
A relationship of mutual trust
Therapeutic Communication
Communication that is focused on the patient needs
Aphasia
Difficulty expressing or understanding language
Walking Rounds
Hand-off report whereby off-going and on-coming nurses walk from room to room together
This style of end-of-shift reporting consists of six parts including Recommendations and a Readback.
ISBAR-R
Congruent
In agreement
Verbal communication consists of which two forms?
Spoken and Written
Interaction between nurse and patient in a therapeutic relationship should build ______.
Trust
Perceptions obtained from communication should be ______.
Validated