Fundamentals of Management Chapter 1 McGraw Hill

controlling

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

planning

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

cloud computing

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____.

True

Studying management enables you to understand how to manage yourself in the workplace and interact and relate more effectively with your supervisors and coworkers.

Experiencing a sense of accomplishment

Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate?

conceptual

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

have access to company data from anywhere with an Internet connection.

The advent of cloud computing has made it possible for employees to

e-commerce; e-business

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

Controlling

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

technical

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

people

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

False

Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking. True or False?

meaningfulness

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

advantage

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

- Support - Direction - Structure

Which are elements of successful teams? (Choose every correct answer.) - Secrecy - Support - Direction - Structure

for-profit

A ______ organization's purpose is to make money by offering products or services.

globalization

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

Job-specific knowledge for the position in retailing

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

a mentor.

Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as

e-commerce

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

diversity

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

Human

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

top

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.

leading

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

giving; taking

Meaningfulness is associated with _____ rather than _____.

Planning

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

sustainability

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

soft

Employees who have the ability to work well with others to get things done are said to have _____ skills.

globalization

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

top managers

For which level of management are conceptual skills particularly important?

functional manager.

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

ethical

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

organization

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

Leading

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?

efficiency

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

organizing

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

- Planning: Establishing goals and determining how to achieve them. - Organizing: Arranging tasks, human resources, and other resources to accomplish the necessary work. - Controlling: Monitoring performance against goals and taking corrective action as needed. - Leading: Motivating, directing, and influencing others to achieve organizational goals.

Match each principal function of management with its definition: - Planning - Organizing - Controlling - Leading

sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

-Better understanding of how to relate to your supervisors wherever you work -Increased insight into how to interact with your coworkers -Improved ability to manage yourself in the workplace

Which are rewards of studying management? (Choose every correct answer.) - Better understanding of how to relate to your supervisors wherever you work - Increased insight into how to interact with your coworkers - Improved ability to manage yourself in the workplace - Guaranteed high pay in the field you are interested in

Brett, who is the manager of the company's accounting department.

Which employee is the best example of a functional manager? - Mallory, who became the CEO after working for the company for 12 years. - Rachel, who is a supervisor and is responsible for the activities of three employees at the company. - Brett, who is the manager of the company's accounting department. - Miguel, who is responsible for the company's warehouse, production, and product source lines.

Brett, who is the manager of the company's accounting department.

Which employee is the best example of a functional manager? - Mallory, who became the CEO after working for the company for 12 years. -Miguel, who is responsible for the company's warehouse, production, and product source lines. -Rachel, who is a supervisor and is responsible for the activities of three employees at the company. -Brett, who is the manager of the company's accounting department.

A group of people who work together to achieve some specific purpose

Which of the following defines an organization?

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? - Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming - Harrison, who awards a $75 bonus to any employee who brings in a new customer - Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals - Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

Which of the following represents an ethical challenge? - Tonya told the supplier that recycled parts were important because her company wants to save money. - Paul and Kevin conducted a videoconference about the new product line since they were both home sick. - Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly. - Connor decided to text his sales order into the home office in order to make sure it was received on time.

Aisha is the CEO of a furniture manufacturing facility.

Which of these individuals is an example of a top manager? - Roberto is the sales manager for three midwest states. - Bryan is the shift supervisor at a retail clothing store. - Aisha is the CEO of a furniture manufacturing facility. - Kelli oversees the marketing department for a restaurant chain.

a retail clothing store

Which of these organizations is considered for-profit?

- The ability to communicate - A high level of energy - The ability to motivate and engage others

Which primary skills do companies seek in top managers? - The ability to communicate - A high level of energy - Eagerness to please others - The ability to motivate and engage others

- Hispanics - African Americans - Asians

Which racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? - Non-Hispanic whites - Hispanics - African Americans - Asians

Team leaders

Who are the managers that help teams achieve their goals?