GEB 3213 Exam 1 Hayes

semantic noise

- concerned with mix-ups in written and verbal communication. - happens when something gets lost in translation between speaker and listener, or sender and receiver - caused by a number of factors: lack of clarity or details, cultural misunderstandings, previously held assumptions about the information being delivered, ex-mixup about meeting times

psychological noise

- most invisible and the most stigmatized. -stress/ anxiety/ depression

Visibility

-Keeping your company's brand visible on social media also ties directly into its social and cultural relevancy. - You have to know how and when to interact with other cultural products and news items (see aforementioned examples), when to post to certain platforms according to statistics regarding their most heavily trafficked times of day, and how to be innovative enough in your use of language, image, and video to get noticed among the many brightly colored ads and media objects flying around the internet.

physiological noise

-describe anything that affects the body in a negative way. ex-chronic illness/toothache

phsyical noise

-external environment -refers to actual noise that distracts you from being able to concentrate. ex-phones ringing/pen tapping

brand consistency

-leads to successfulness ex-harley davidson

discourse

-learned behavior

Peter Bregman: Four Seconds Theory

-that amount of time is all the brain needs to move information from the amygdala to the prefrontal cortex. -He says that reactionary behavior happens when we don't allow our brains enough time to respond with logic. -So, his simple solution to this problem: take a deep breath. -In the four seconds it takes for you to do that, your brain will have enough time to move past reactive behavior and into the territory of proactive behavior

Social and Cultural Relevancy

-using the cracker barrel incident of brads wife of chickfila to promote relevancy in public eye

zero-sum game

In game theory and economic theory, a zero-sum game is a mathematical representation of a situation in which each participant's gain or loss of utility is exactly balanced by the losses or gains of the utility of the other participants

The Four Kinds of Noise

Physiological noise Physical noise Psychological noise Semantic noise

proactive behavior

Rather than being controlled by emotion, proactive behavior is ruled by logic. -It involves being self-aware enough to realize why you feel a certain way in a stressful situation and learning to anticipate your future behavior.

metaphor

a figure of speech in which a word or phrase is applied to an object or action to which it is not literally applicable. -have to do w competition -"the corporate ladder"

workplace alienation

beyond initial shyness, new employees feel themselves disconnected from their new coworkers bc business relationships lack types of intimacy -lonliness has several negative affects on work performance

reactive beahvior

compromises your ability to function in a healthy way at work. -Yelling at some- one who belittles you, seeking revenge, steering clear of people in a way that makes it difficult for you to be productive at work—all of these strategies are reactive, and in the long run they only offer temporary solutions.

Effective Customer Engagement

ex-Wendys quick wit to customers via Twitter -responding to negative backlash properly on social media

idiom

group of words established by usage as having a meaning not deducible from those of the individual words (tough cookie) -have to do w compeition ex-"dog eat dog world", roll w the punches, throw in the towel

Asynchronous communication

is the sending of, and responding to, messages on one's own schedule: social media and email

business culture

language of business tends to be direct & emotionless -contains plenty of idioms

Synchronous communication

phone calls or meetings in which both parties are present at the same time.

sympathy

requires inhabiting the same emotional space as another person -detached positon, feeling bad for someone

empathy

the ability to understand and share the feelings of another." Empathy is an important factor to consider when thinking about your emotional intelligence -putting yourself in their position

emotional intelligence

the ability to understand, manage, and effectively express one's own feelings, as well as engage and navigate successfully with those of others.

individualism

the habit or principle of being independent and self-reliant. -the style of american culture -aka american dream -most of our language is rooted in this ideal

reciprocity

the practice of exchanging things with others for mutual benefit, especially privileges granted by one country or organization to another. -give then u get ex-spotify 30 day free trial

collectivism

the practice or principle of giving a group priority over each individual in it. -practiced in other countries aside from US

reactionary escalation

there's no rule stating that you have to respond in kind -If you get an angry comment or email, you don't have to (and shouldn't) reply in the same manner.

code switch

use different vocab & ways of speaking/ communicating in different situations w/ different people

negative personalization

you adopt a posture of negativity about a person's behavior instead of first looking at the situation from multiple points of view.

Strategies for improving emotional intelligence

• Reducing negative emotions • Reducing the fear of rejection • Reducing stress • Being assertive and expressing difficult emotions • Bouncing back from adversity