GEB3033

Best practices when using Linkedln include (select all that apply):

-Giving testimonials and recommendations to others -Sending brief, direct messages through InMail to start conversations

Gossip is an important part of company culture. It helps you to learn things the company does not share. T/F

False

In communicating more effectively with another individual, it is important to note and attempt to match and mirror their accent: T/F

False

It's important to only look down at your notes once you have finished speaking. T/F

False

Critical thinking can best be defined as:

The analysis of facts to form a judgement

Telling personal stories during your presentation builds rapport. T/F

True

Which DISC stvle sticks to the facts and tends to keep to themselves?

C

Choosing to address or confront another person over an issue is:

Overt conflict

As you prepare to explore career opportunities and enter the job market, you should (Select all that apply):

-Create a list of skills and activities you like and dislike - Participate in different associations and clubs - Investigate industries and speak with centers of influence

The person who asks how your day is going is likely which DISC stvle?

I

How many life areas do we consider in goal setting?

8

Intangible goals in your life might include: (Select the best answer) A. Family relationships B. All of the above C. Spiritual or self-fulfillment D. Personal awareness or enrichment

B. All of the above

Which of the following is true regarding time wasters: (Select the best answer) A. It is acceptable to say "no" to other people's priorities B. All of the above C. Your own behavior can create them D. Phone calls and texts are examples

B. All of the above

Which of the following is not one of Bloom's six categories of Critical Thinking:

Examination

This DISC style may struggle to make quick, impulsive, last-minute decisions:

I

It's important to generate 3-5 main points that sell your idea because:

If you fail to identify main points, you may forget important ideas

When prioritizing tasks, which should be considered first:

Important & Urgent

Conflict in the workplace (select all that apply):

Is inevitable and can be beneficial.

Which of the following is not true about Critical Thinking:

It inhibits creativity

What is one area that is not part of your Life Line Inventory?

Mentoring

Using the RACI model, in order for a team project to be completed successfully:

One person should ultimately be held accountable for the completion of the initiative.

Class attendance, term papers and weekly exams are examples of what kind of activity:

Ongoing

The five categories of human needs, starting from the most basic, are:

Physiological, Safety, Belongingness, Esteem, Self- Actualization

Select the one Source of Negotiating Leverage that does not apply:

Price

Tangible goals are important because:

They allow for immediate action, tracking and progress

Which of the following is not necessarily true about your new employment:

You will be expected to bring value to the organization

Well-balanced goals should be synergistic because:

You will have an easier time achieving career goals if you balance them with healthy and relevant personal goals.

In almost all circumstances, the first negotiation is always with:

Yourself

Highly Successful people have a well-balanced life where they work hard, play hard and live hard. T/F

True

If you are denied your first "ask" your ability to negotiate may include having alternative concessions. T/F

True

In a new job, you must often figure out new skill sets on your own. T/F

True

Maslow' Hierarchy of Needs was developed by psychologist Abraham Maslow, who theorized that human behavioral motivation is based upon the necessity to satisfy five categories of human needs. T/F

True

One way to reflect another person's message so that they know you are understanding what is being communicated is to paraphrase: T/F

True

The best way to communicate with a "S" style is to show how solutions can benefit him or her. T/F

True

The company or organization you work for has no obligation or responsibility to ensure that you succeed and do well in vour job. T/F

True

The most unproductive behavior regarding motivation of performance, is fear of disciplinary action or termination. T/F

True

In negotiating, a good rule of thumb is: "Never give anything?

Unless you get something of equal or greater value in return.

"What approach would you use to remedy?" is an example of what type of question:

Application question

Relying solely on rote learning enables a student to: (Select all that apply)

- Repeat something back the way it was told - Memorize facts through repetition

Which of the following is not one of the core behaviors of good negotiators': (Choose all that apply)

- Stress management - Time Management

Common negotiating mistakes include (select all that apply):

- Talking too much - Getting emotionally attached to the outcome - Making too many concessions

When concluding the interview, it's a good idea to (select all that apply):

- Thank the interviewer for their time and reiterate your interest in the position - Ask when they hope to make a decision

The first step during a salary negotiation includes which of the following three moves: (Select all that apply)

- Use a "Source of leverage" - Ask for what you want - Appreciate the current offer

It's a good idea to investigate the company prior to your interview to help determine (select all that apply):

- USF alums that are current or former employees - Competitive challenges they might be experiencing in the marketplace - Organizational structure of the company

A "Barrier to Success" that many people encounter is (select all that apply):

- Low confidence and self esteem - Unable to make decisions - Needing "toys or possessions" to bolster self- esteem

It is important for people to establish rapport and trust with others because (Select all that apply):

- People who like one another tend to trust one another - People communicate more readily with people they like - People communicate more readily with people they trust

The best way to communicate with a "D" style is to (select all that apply):

- Use a logical approach - Let them be in charge

The following are examples of Body Language (i.e., non-verbal communication) (Select all that apply):

- Posture - Eye contact - Gestures or body movements - Facial expressions

Which are questions you should not feel compelled to answer during your interview (select all that apply)?

- "What are you currently earning?" - "Where are you from?" - "How old are you?"

Labeled components of the Child ego state include: (Select all that Apply)

- Adapted child - Rebellious child

Each of us has three "ego states," or learned behaviors, that help determine how we interact with people around us. They are (Select all that apply):

- Adult - Parent - Child

The Three-Step Negotiating Plan does not include:

- Ask for what you want - Increasing your leverage

To prepare for a job interview, you should (select all that apply):

- Be prepared to discuss how your education and experience is relevant to the job - Ask questions about the position and the opportunity

To defeat nervousness, you should be prepared to (Select all that apply):

- Change your attitude about public speaking - Take evasive action with preparation and rehearsal

Skills you might include in your SEARCH model includes (Select all that apply):

- Computer coding - Project management - Effective communication

The two variations of the Parent ego state are (Select all that apply):

- Critical - Nurturing

A leader's role as a Mentor includes (Select all that apply):

- Demonstrating appropriate actions - Mirroring desired person or group

Which of the following are potential roots of conflict in the workplace? (Select all that apply)

- Differing behaviors & job functions - Differing values and backgrounds - Differing goals & objectives

When initiating the Conflict Resolution Process, which steps should be included? (Select all that apply)

- Focus on needs, fears and problems of those involved - Ask for input and clarification. - Find a compromise that does the most good for all concerned.

The SEARCH model helps you identify the characteristics needed to be successful, and includes (Select all that apply):

- Habits - Skills - Results

When preparing your Linkedin profile, you should (Select all that apply):

- Keep it current - Have people who have worked with you verify your abilities through recommendations.

Which of the following are among the "Building Blocks of Success" (Select all that apply)?

- Learn to overcome procrastination - Know your rights - Becoming an effective decision-maker

The characteristics required in the successful completion of your job responsibilities after you are hired include (Select all that apply):

- Your work habits - Your results-orientation - Your attitude

The Storming stage of Tuckman's model is classified by:

A lack of agreement when it comes to making group decisions

When analyzing the audience for your presentation, it is best if you: (Select the best choice) - Have an idea of its demographics and composition - All of the above - Learn and explore how they feel about your topic - Understand what they may already know about the topic

All of the above

You can create and deliver compelling content in your presentation by: (Select the Best Choice) - Making effective transitions between topics/ideas - Telling stories to help illustrate ideas - All of the above - Inventing acronyms to help remember key points

All of the above

"What motivated the decision to?" Is an example of what type of question:

Analytical question

The following is true regarding Applicant Tracking Systems (ATS) (Select all that apply): A. None of the above B. Employers use ATS to search for key words in resume C. Employers use ATS to search for key words in resumes D. Social media and other personal information ban be found by ATS.

B. Employers use ATS to search for key words in resume D. Social media and other personal information ban be found by ATS.

The most critical and destructive "Barrier to Success" is

Being "I" centered

Which of the following is not a "Barrier to Success"?

Being free-thinking and independent

The primary goal of developing your presentation skills is to:

Better connect with your audience

The Norming stage of Tuckman's model is classified by:

Big decisions being made by group consensus.

The Performing stage of Tuckman's model is classified by:

Clarity on goals and objectives of the team

Learning from failures you may have experienced is an example of which SEARCH attribute:

Cognitive Skills

"How would you summarize?" Is an example of what type of question:

Comprehension question

When facing a difficult goal, task or deadline, it is best to:

Confront and do the thing you fear the most

This DISC style is very task-focused and acts quickly:

D

When dressing for the interview, you should (select all that apply):

Dress "one level up" from the position that you are interviewing for

"What evidence would you cite to defend the decision to?" is an example of what type of question:

Evaluation question

Physiological needs do not include:

Emotional stability

The goal of negotiating is to (select all that apply):

Ensure each party is satisfied

A person that is highly emotional has an advantage in a negotiation. T/F

False

Breaking the Success Barrier is easily achieved once you assert yourself and set your mind to it. T/F

False

Once you set a goal you should not change it simply because another option appears. T/F

False

People whose Primary Sensory Dominance (PSD) is Kinesthetic prefer not to be touched, so a handshake would make them uncomfortable: T/F

False

Practices and procedures are tools used to manage time in the short term. T/F

False

RACI is a process for assigning responsibility for completion of a project based upon who immediately steps up and volunteers. T/F

False

Relationships with family members and a higher being or purpose are examples of tangible goals. T/F

False

Self-actualization needs are critically important and should always strive to be met. T/F

False

Since you don't know what to expect in an interview, you shouldn't waste time practicing because you want to appear relaxed and extemporaneous in your answers. T/F

False

The Adjourning stage of the team development process usually occurs when no consensus can be reached and team members need to regroup to uncover and propose alternatives to the solution. T/F

False

The Conflict Resolution Matrix should only include major issues, allowing the minor issues to resolve themselves. T/F

False

The Linkedln Lever Tool (or similar company profiler) should be completed immediately after interviewing with a prospective employer. T/F

False

The best way to communicate with a "C" style is to talk about personal issues, because "C" stands for "Caring. T/F

False

The party that is under an urgent timeline is likely to have greater negotiating leverage and position. T/F

False

The use of correct language is only important if your presentation is being graded on style and delivery. T/F

False

When concluding your presentation, you should summarize your main points quickly finish speaking. T/F

False

When formulating goals and plans, you should focus on the short term. T/F

False

You should dress the way your co-workers do to show you fit in. T/F

False

You should list your personal hobbies/interests on your resume. T/F

False

You shouldn't have to worry about the organizer ensuring everything is ready for your presentation. T/F

False

Tuckman's Original Model to High Performance Teamwork includes:

Forming, storming, norming, performing

Self-actualization needs are often met by:

Fulfillment of your potential

The purpose and goal of an effective resume is to:

Get an interview with a hiring manager

When communicating with an "I" style, do not:

Give negative feedback in front of their peers

The Forming stage of Tuckman's model is classified by:

High dependence on the leader for guidance and direction.

"Can you describe the circumstances leading up to ?" is an example of what type of question:

Knowledge question

The best way to avoid unnecessary utterances, slang, manners-of-speech, etc. is to?

Rehearse for every presentation

When scheduling activities, you should:

Review your list at the end of the day to set the next day's priorities

A sure-fire way to improve your body language is

Smile and keep your eyebrows raised

The goal-setting process uses SMART Goals. SMART stands for:

Specific, Measurable. Attainable. Relevant. Time- Bound

Which of the following is an example of a result you might not include in your SEARCH Model?

Strong work ethic

Assigning quotas and/or tasks are the responsibility of the:

Supervisor

Of the four critical leadership roles, which derives its authority from the position on the team:

Supervisor

The most central role to master and exhibit for leaders is?

Supervisor

"Can you elaborate on the reasons you decided to ?" is an example of what type of question:

Synthesis question

Which of the following statements about "important tasks" is not true?

They require immediate attention

As a manager, your first responsibility is to recognize the signs of conflict as early as possible. T/F

True

Characteristics of the Adult ego state include logical, rational and analytical behavior. T/F

True

When determining your presentation purpose, you should be clear about the outcomes you hope to achieve. T/F

True

When using Linkedln groups, you should only join groups that match your business/career focus: T/F

True

You should Google yourself to see what potential employers will see during the application. T/F

True

You should include volunteer work on your resume. T/F

True

Which is not one of the cited elements of communication?

Written words

It is important to take inventory of where you are now and where you would like to be because:

You can better determine what is and is not working for you