GMS 200: Chapter 1
Social Capital
A capacity to get things done with the support and help of others
Learning
A change in behaviour that results from experience
Organization
A collection of people working together to achieve a common purpose
Board of Directors
A group of people who are supposed to make sure an organization is well run and managed in a lawful and ethical manner
Administrator
A manager in a public or nonprofit organization
Effective Manager
A manager who helps others achieve high performance and satisfaction at work
Manager
A person who supports, activates, and is responsible for the work of others
Open System
A system that transforms resource inputs from the environment into product outputs
Upside-Down Pyramid
A view of organizations that shows customers at the top being served by workers who are supported by managers
Free-Agent Economy
An economy where people change jobs more often, and many work on independent contracts with a shifting mix of employers
Performance Efficiency
An input measure of the resource costs associated with goal accomplishment
Glass Ceiling Effect
An invisible barrier limiting career advancement of women and visible minorities
Shamrock Organization
An organization that operates with a core group of full-time, long-term workers supported by others who work on contracts and part-time.
Performance Effectiveness
An output measure of task or goal accomplishment
Lifelong Learning
Continuous learning from daily experiences
Team Leaders
Leaders who report to middle managers and supervise non-managerial workers
General Managers
Managers who are responsible for more complex, multifunctional units
Functional Managers
Managers who are responsible for one area, such as finance, marketing, production, personnel, accounting, or sales
Line Managers
Managers who directly contribute to producing the organization's goods or services
Top Managers
Managers who guide the performance of the organization as a whole or of one of its major parts
Middle Managers
Managers who oversee the work of large departments or divisions
Staff Managers
Managers who use special technical expertise to advise and support the efforts of line workers.
Competency
One's personal talents or job-related capabilities
Management Process
Planning, organizing, leading, and controlling the use of resources to accomplish performance goals
Knowledge Worker
Someone whose mind is a critical asset to employers
Emotional Intelligence
The ability to manage ourselves and our relationships effectively
Conceptual Skill
The ability to think analytically to diagnose and solve complex problems
Skill
The ability to translate knowledge into action that results in desired performance
Self-Management
The ability to understand oneself, exercise initiative, accept responsibility, and learn from experience
Technical Skill
The ability to use expertise to perform tasks with proficiency
Tech IQ
The ability to use technology and to stay updated as technology continues to evolve
Human Skill
The ability to work well in cooperation with other people
Discrimination
The active denial of full benefits of organizational membership to members of certain groups
Corporate Governance
The active oversight of management decisions and performance by a company's board of directors
Intellectual Capital
The collective brainpower or shared knowledge of a workforce
Commitment
The degree to which one works to apply their talents and capabilities to important tasks
Agenda Setting
The development of action priorities for accomplishing goals and plans
Prejudice
The display of negative, irrational attitudes toward members of diverse populations
Ethics
The moral standards of what is "good" and "right" in one's behaviour
Quality of Work Life
The overall quality of human experiences in the workplace
Leading
The process of arousing people's enthusiasm and inspiring efforts to achieve goals
Networking
The process of creating positive relationships with people who can help advance agendas
Organizing
The process of defining and assigning tasks, allocating resources, and providing resource support
Controlling
The process of measuring performance and taking action to ensure desired results
Planning
The process of setting goals and making plans to achieve them
Productivity
The quantity and quality of work performance, with resource utilization considered
Accountability
The requirement to show performance results to a superior
Social Networking
The use of dedicated websites and applications to connect people having similar interests
Globalization
The worldwide interdependence of resource flows, product markets, and business competition
Reshoring
What occurs when firms move jobs back home from foreign locations
Job Migration
What occurs when firms shift jobs from a home country to foreign ones
Workforce Diversity
Workers' differences in terms of gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness