Hr test

According to the expectancy theory of motivation, building your skills relevant to the job will increase your motivation

True

An important contribution of an ethics training program is to start a useful dialogue about right and wrong that employees could recall when faced with an ethical temptation

True

Attitudes can be changed by reversing the processes by which they were formed

True

Austin is on an urgent business trip using his own car, and drives at 15 miles per hour beyond the speed limit. Austin displays cognitive dissonance by saying to himself, "I am aware of the speed limit on this highway, but the limit does not apply to a very important business trip."

True

Casey has strong pragmatist values so she places the highest value on tangible accomplishments such as earning a high income or building a house

True

Effective goals state what you will be doing when you achieve your goal.

True

Even if you do not feel so confident about handling a given situation, if you behave as if you are confident, your self-confidence will often increase.

True

Gail, an information technology specialist, can use the Galatea effect to boost her self-confidence by setting a very high performance goal for her next assignment

True

Humor is a stimulant to creativity because it tends to get creative juices flowing

True

Jack Welch, the former CEO of General Electric (GE) illustrated the importance of self-confidence through the tactics he used as a leader

True

Proper timing of a message includes taking into account the person's mental condition at the moment in which the message is to be delivered.

True

Samantha has a performing (or mastery) goal orientation, so she learns Mandarin mostly to impress her coworkers rather than serve customers better

True

Self-esteem is important to happiness because self-love must come before love for others

True

The values we pick up as a result of being part of one generation quite often stick with us, even when we move into another generation from the standpoint of age

True

The wide spread use of anger management suggest that many people need to further advance their emotional intelligence

True

Total social distance covers from about four to twelve feet

True

Trudy has some tidbits of knowledge about safety features of a drug that she would like to share with coworkers, so she might rely on a community of practice to spread the word

True

When a company declares bankruptcy, the actions of top management might readily be considered legal, but unethical

True

When people are in a high state of emotional arousal, their ability to think critically often diminishes

True

Worried that employees who were mistreated might seek to join a labor union, many employers years ago used human relations techniques in an attempt to encourage workers to believe that they did not need a labor union

True

The first step in the communication process is

encoding the message

Intuition is based on expertise that stems from experience, and excludes feelings and emotions

False

Kelly pretends that a lot of customers are complaining about the store's jewelry selection. Kelly then suggests a new line of jewelry for the store, just so she will receive credit for having fixed the problem. If the new line of jewelry is a success, Kelly's behavior should be regarded as ethical

False

Negativity and cynicism on the job is never helpful, even in jobs such as auditor or store detective

False

Sally has a major concern about a company product. Her company has an open-door policy in place. Sally must consult her supervisor prior to communicating with a higher manager in the organization

False

The organizational culture, or general atmosphere in the company, has proven to be a weak influence on employee performance and behavior.

False

The purpose of the Johari Window is to identify characteristics about yourself that others might think are strengths

False

The study of nonverbal communication has advanced to the point that a few nonverbal indicators of lying have been discovered that have an accuracy rate exceeding 98 percent

False

To enhance the probability that he will live a long time, Luke chooses a field in which his job satisfaction will be low so he will not have to invest too much energy in his career. Luke has developed an effective strategy for living

False

. According to research, a gender difference in communication style is that women make more frequent use of the words

you know

A survey about ethics in business reported in the human relations text indicated that about

40 percent of employees have observed misconduct on the job

_____________________ converts _________________________ into action

Ethics; values

A company ethical code usually specifies how far employees can go before an unethical act is classified as being illegal

False

A good example of a goal that is likely to be effective is "I will do whatever it takes in terms of performance to avoid being fired."

False

A key Theory X assumption about human behavior is that the average employee enjoys work considerably, and looks for opportunities to contribute heavily to his or her employer

False

A key contributor to being more creative is to be in a bad mood because when we are discouraged or depressed, we become more imaginative

False

A notable advantage of e-mail systems is that they curtail office politics by keeping people focused carefully on useful work.

False

A potential problem noted with goals is that many workers will over-extend themselves after they have attained a goal

False

A recommended approach to develop self-confidence through public speaking is to carefully read a series of PowerPoint slides to the group

False

An important method for being creative is to carefully keep unrelated ideas separate to attain pure solutions to problems

False

An information technology research and consulting firm found that the average worker dealing with information gains the equivalent of two hours of productive work per day through multitasking

False

An overt display of emotion is likely to be equally effective across many different cultures

False

Being fair, kind, and trusting of others does not lead to happiness, because they tend to take advantage of you

False

Billy Joe is a codependent. As a result he has very little compassion for the problems of others and will not cover them for their mistakes

False

Formal education often inhibits problem solving and decision making because the person is exposed to so many principles and facts

False

All the teachers in the social science department willingly share their ideas and expertise with each other. They are good at ________________________________ communication.

Horizontal

A coworker says to Pam, "Our team is awesome." Pam displays the active listening technique of "accepting the sender's figure of speech" when she replies

In what ways are we awesome?"

Professor Rob makes positive statements about his students in a report to the dean. Professor Rob is demonstrating ___________________________________ components of attitudes

Motivational

In Maslow's Hierarchy of Needs, he believes people strive to satisfy five basic need groups. Name those five need groups in Maslow's Hierarchy.

Physicological needs, safety needs, belongingness, esteem, self actualization

Which one of the following is likely to have the biggest positive impact on job satisfaction

Positive interpersonal relationships in the work environment

Having empathy for others and having intuition about work problems is most closely associated with which component of emotional intelligence

Social awareness

Describe how a Theory X Manager versus a Theory Y manager view their employees. Give two assumptions that a Theory X Manager makes and two assumptions that a Theory Y Manager makes regarding personnel. Be clear, concise, specific and proof your work

Theory X assumes that employees are lazy, unmotivated, and will do anything to avoid working. Theory Y assumes that employees are happy to work and will take on additional duties without being forced to. McGregor generally believed Theory Y to be the most effective management style

. One form of a "mixed signal" in communication is when a person sends you a message about being well organized, but is disorganized himself or herself

True

A lot of mental effort is required to lie frequently.

True

A potential disadvantage of being a telecommuter is that many of these workers believe they are likely to be passed over for promotion.

True

A recommended approach to using social media in the workplace is to post information that will help work associates grow professionally.

True

A study showed that when the weather is inclement, there is a tendency for the productivity of people who work inside to actually increase.

True

Laura is known to have a high degree of creative self-efficacy, so it would be a good idea for her manager to assign Laura to a task requiring

a creative solution

Alicia is engaged in her work as a Kentucky Fried Chicken (restaurant) store manager. She is therefore likely to

do whatever she can to help her crew during peak periods

A key source to self-confidence is

actual experience or things a person has done

Jenny says, "if I had only finished college and gone to work for a big company, today I would be a CEO and the envy of my friends and family." Jenny is referring to her _______________ self.

alternative

A potential problem in benefiting from human relations knowledge is that

an individual's personality could influence the potential benefits

Research about social networks and happiness indicates that

being directly and indirectly connected to happy people enhances happiness

Engaging in positive gossip

brings the person power and credibility

People who are promoted to leadership positions in organizations typically

combine human relations skills with intellectual skills

Executive secretary Mona engages in the personal support dimension of organizational citizenship behavior when she

comforts and consoles a coworker whose parakeet just died

Positive attitudes toward the self are more likely to result in high job performance when these attitudes are combined with

concern for the welfare of others

A notable consequence of perfectionism is that it often leads to a(n)

delay in making decisions

A notable consequence of electronic communication devices is that they have

facilitated breaking down the distinction between work and personal life

Self-Esteem deals specifically with what we

feel about our self

Nancy has a strong tendency to morally disengage. As a result, when Nancy sells some company supplies on eBay for her own profit she is likely to

feel no distress from being unethical

A major reason that many people do not attain the goals they have formulated for themselves is that they

lack enough self-discipline

Suppose you feel that your self-esteem is low. A plausible approach to boosting your self-esteem would be to

help others who could use some help

If you are a highly engaged employee, you will most likely

help your company attain higher productivity

Ava demonstrates good organizational citizenship behavior when she

helps the company in ways not included in her job description

Emotional intelligence contributes to effective decision making because it

helps you regulate your emotions to make a good decision

Bill suffers from chronic job dissatisfaction. It is likely that

his life satisfaction will begin to decline

Your personal communication style reflects

how you combine verbal and nonverbal communication

John wants to capitalize on need theory in his career planning. A good strategy for John to implement would be to

identify his needs and then find jobs that would satisfy those needs

In the Hawthorne studies, worker productivity

increased with both greater and less illumination

Robin has an ability to know what information is relevant, to find connections between the old and new, to combine facts that are unrelated, and to see the "big picture." Another way to say this would be to say Robin has

insight

Self-esteem can act as a guide for regulating social relationships because self-esteem

is likely to vary depending on how well you are doing

Jen's strong need for achievement is characterized by

joy in accomplishment for its own sake

One of the recommendations for the codependent is to

learn to say no to the dependent person, perhaps in small steps

An example of a company action that should be considered legal, but unethical would be to

low lunch breaks of only ten minutes to increase productivity

A typical use of a company intranet would be to

make company information available in a convenient location for employees

Ken spends time everyday walking among his employees and customers to see how things are going and gather informal feedback. Ken's behavior is referred to as

management by walking around

. Phyllis has developed an exaggerated level of self-esteem, a situation that may result in her being

narcissistic

Trudy wants to comply with the demands made by her supervisor, but they conflict with Trudy's personal values. Trudy is suffering from

person-role conflict

An important implication of expectancy theory for self-motivation is that

positive mental attitude is more important than training

Ron communicates clearly and convincingly, disarms conflicts, and builds strong personal bonds. Ron is likely very good at

relationship management

People are the most likely to be creative when they are motivated primarily by the

satisfaction and challenge of the work itself

Baxter's boss, Alberto, has the pet peeve of wanting text message progress reports twice a day. Baxter thinks that these reports are a waste of time. A recommended approach for Baxter would be to

send the updates to Alberto at least twice a day

Pandora has landed a job that requires considerable telephone interaction with customers. Pandora can increase her telephone effectiveness if she

smiles when she speaks on the phone

An example of a cross-cultural factor in developing a good relationship with your boss would be

the type of respect the manager expects

According to the technical definition of the term, you know you have a problem when

there is a gap between what exists and what you want

You empathize with another person when you

understand his or her point of view

A basic premise of the model behind the Johari Window is that we can improve our personal and professional relationships through

understanding ourselves in depth

Maria wants to use hand gestures to communicate a positive attitude, so she should

use hand gestures frequently and with open palms upward

A recommended approach for using social media to create a positive impression in the workplace would be to

use professional-level skills when you compose messages