HRM-332 Exam 1

Hispanic workers are projected to be about what percentage of the workforce by 2050?

24%

What is the percentage of women in the workforce?

47% or 48%

About 90% of the growth in the US workforce between 2006 and 2016 is expected to come from which group?

55 and older

Asian workers are projected to be about what percentage of the workforce by 2050?

8%

Natalie got fired. In other words, what happened?

Adverse Employment Action

When hiring individuals based on individual knowledge and skills sets and not necessarily for jobs that need filled, HRM is probably supporting the company's _______________

Differentiation

Which HR specialty covers Affirmative Action plans and combats prejudice?

EEO and diversity management specialists

Two of the most common strategic HRM measurement tools include:

Economic Value Added (EVA) & Return on Investment (ROI)

The __________ function focuses on employee communication and work-related stress

Employee Relations

___________ is associated with reporting violations of ethics

Ethics & Sustainability Specialist

What strategy is being used when a company chooses to pay attention only to a specific portion of a larger market?

Focus or Niche

Who has the primary responsibility for seeing to the safety and security of the workforce?

HR Managers

____________ are an organization's most valuable asset

Human Resources

The ultimate source of an organization's culture is ____________

It's founders

As discussed in class, which researcher identified the major strategic competitive advantages found in most every financial successful organization?

Michael Porter

The way in which a company groups its resources together to accomplish its mission is called _____________.

Organizational structure

What is one of the certifications that HR professionals can obtain?

PHR, SPHR, and GPHR

Managers consistently mention the following specific issues as the most important ( and most difficult) things they deal with:

Productivity, Job Satisfaction, Turnover, and Absenteeism

The case of ____________ created renewed discussion of reverse discrimination concerning race-based decision making in employment

Ricci v. DeStefano

What is the largest association designed for HR managers?

Society for Human Resource Management (SHRM)

In the early days of Apple, managers would constantly relate to employees how the company was formed in a garage in Cupertino, California to instill a sense of being different from large competitor corporations. This is an example of how culture is transferred through:

Stories

When an organization is better than competitors at something that creates value for customers, and can maintain that capability for an extended period of time, it is said to have a(n):

Sustainable competitive advantage

When computers perform routine tasks that were once performed by people, we lose jobs due to:

Technology

An employee could look at a(n) ______________ to identify a company's chain of command

Vertical differentiation

Which organization mainly deals with the compensation, benefits, and performance management programs?

Worldat Work

Culture is important from an employee's standpoint because it

describes how they do (behavior) and why they do what they do (values, profits, customers, society)

Studies have shown that companies with high levels of ____________ outperformed their peer companies in operating income, net income growth and earnings per share growth

employee engagement

When a company decides to follow a cost leadership strategy, HRM is mostly concerned with _________________ .

minimizing all internal costs, including employee costs

What were human resource managers typically called in the 1970's and before?

personnel managers

What does HR primarily focus on improving?

productivity

A ____________ is a division or department that generates monetary returns for the organization

revenue center

What is discrimination against a majority group called?

reverse discrimination

Permanent loss of workers in the organization is:

turnover

SWOT Analysis is:

used to analyze the organization's internal environment---Strengths, Weaknesses, Opportunities, Threats