Human Resources Ch. 1-4
Feedback
The extent to which a person receives clear information about performance effectiveness from the work itself
right of privacy
The right to a private personal life free from the intrusion of government.
Managers who listen to employees' ideas, implement the valuable ones, and reward employees for their contributions are ______.
allowing employee empowerment to foster innovation
What is the scheduling policy that allows full-time employees to start and end their workday at any time within the stated guidelines of the organization?
flextime
The Vocational Rehabilitation Act was the precursor to affirmative action and focused on providing enhanced employment opportunities for _____.
the disabled
Autonomy
The degree to which the job allows an individual to make decisions about the way the work will be carried out
Skill variety
The extent to which a job requires a variety of skills to carry out the tasks involved.
Which of the following describes the current characteristics of the U.S. labor force?
it is growing more diverse
An OSHA inspection has ____ major components.
4
The Age Discrimination in Employment Act prohibits discrimination against workers who are over the age of _____.
40
What is the term used to describe a necessary but not merely preferred qualification for performing a job?
A bona fide occupational qualification
Which of the following demonstrates quid pro quo harassment?
A department head makes a benefit contingent on an employee submitting to sexual advances.
Which scenario describes a bona fide occupational qualification?
A female employee handing out towels in a women's locker room.
What legislation prohibits discrimination based on disability?
Americans with Disabilities Act
Which federal legislation furthers the Thirteenth Amendment's goal of abolishing slavery?
Civil Rights Acts of 1866 and 1871
What entities are considered stakeholders of a firm? (Select all that apply)
customers, employees, shareholders, the community
Why do many employees fail to report safety concerns at work?
Employees believe that companies often ignore reports about unsafe conditions.
right to due process
If people believe their rights are being violated, they have the right to a fair and impartial hearing.
Harrison's manager asked if he knew anyone looking for work because the company needed to hire six new sales people. Harrison referred several of his friends. Nisha, who works with Harrison, is frustrated by this because all of his friends are white, wealthy and well-educated and don't represent some of the underserved groups of her company. This scenario demonstrates a disparate
Impact
What are some ways to simplify the mental demands of an employee's job?
Install adequate lighting. Minimize information. provide clear instructions.
What is an advantage of using a human resource information system?
It enables a HR professional to store, manipulate, and analyze data.
What does the Fourteenth Amendment to the U.S. Constitution address?
It ensures due process of law.
How does work flow design assist managers?
It helps them assess the tasks needed to make a product or a provide a service.
Which two statements are true of affirmative action in the United States?
It remains controversial, It is the least popular when it uses quotas.
Job evaluation
Job analysis helps in assessing the relative dollar value of each job to the organization in order to set up fair pay structures.
Career planning
Job analysis helps those in charge to know the skill requirements of various jobs in order to guide individuals into jobs in which they will succeed.
Performance appraisal
Job analysis helps to identify the behaviors and results associated with effective performance.
Which statements regarding the human resource implications of undocumented immigrant workers are true? (Select all that apply)
Many U.S. industries rely on immigrants to perform demanding work that may be low paid employers who have difficulty finding enough qualified U.S. workers to fill technical jobs wan to be able to hire foreign- born workers
The ______ Act has raised the level of awareness of occupational safety.
Occupational Safety and Health
Which agency is responsible for enforcing executive orders that cover companies doing business with the federal government?
Office of Federal Contract Compliance Programs
Which act prohibits discrimination on the basis of pregnancy and childbirth?
Pregnancy Discrimination Act
right of free consent
People have the right to be treated only as they knowingly and willingly consent to be treated.
right of freedom of speech
People have the right to criticize an organization's ethics, if they do so in good conscience and their criticism does not violate the rights of individuals in the organization.
right of freedom of conscience
People have the right to refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms.
What is the standardized job analysis survey that contains questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs?
Position Analysis Questionnaire
Affirmative-action efforts include which of the following?
Recruiting minorities on college campuses, Advertising in minority-oriented publications, Providing educational opportunities to minorities
What is the most comprehensive U.S. law regarding worker safety?
The Occupational Safety and Health Act
Which law granted all citizens the right to enter into and enforce contracts, including employment contracts?
The Civil Rights Act of 1866
After the Supreme Court overturned an EEOC policy that defined the time frame when employees may file a complaint, what legislation was enacted in response?
The Lilly Ledbetter Fair Pay Act
Task identity
The degree to which a job requires completing a "whole" piece of work from beginning to end
Task significance
The extent to which the job has an important impact on the lives of other people
If the EEOC believes a complaint is not valid or fails to complete its investigation in the proper time frame, what is the next step for the person who filed the complaint?
The individual has the right to sue in federal court.
What are two responsibilities employees have when it comes to the Occupational Safety and Health Act?
They must follow OSHA's safety rules and regulations that govern employee behavior. They have a duty to report hazardous conditions in the workplace.
What is the drawback of using information for analyzing jobs from people who currently hold that position?
They tend to exaggerate what they do to appear more valuable to the organization.
relationship management
This competency includes treating employees respectfully, building trust, and providing great customer service to those served by HR functions.
communication
This competency involves the skills needed to exchange information with others inside and outside the organization.
human resource expertise
This competency involves using HR technology, applying policies and procedures, and keeping up-to-date on HR laws.
consultation
This competency refers to the ways HR employees guide others in the organization through coaching or supporting business strategy through gathering data or designing solutions.
Which Acts were amended as a result of the Civil Rights Act of 1991?
Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act
Selection
To identify the most qualified applicants for various positions, decision makers need to know what tasks the individuals must perform, as well as the necessary knowledge, skills, and abilities.
What steps can organizations take to ensure a workplace free from sexual harassment?
Train all employees on how to identify inappropriate workplace behavior. Have a policy statement that makes it clear that sexual harassment will not be tolerated in the workplace. Prepare management to quickly discipline those who engage in sexual harassment.
The ______ states that executive agencies and contractors and subcontractors that receive more than $2500 annually from the federal government must engage in affirmative action for individuals with disabilities?
Vocational Rehabilitation Act of 1973
When an employee wants to file a complaint based on the Lilly Ledbetter Act, what point in time is NOT used to determine whether the complaint falls within the parameters of the legislation?
When the employee started a job with the company in question
Which of the following are true if an organization's structure is based on function?
Workers tend to have low authority. Workers work alone on specialized tasks.
What are the major components of an OSHA inspection?
a "walkaround" tour of the employer's premises interviewing employees reviewing a company's records of deaths, injuries, and illnesses
XYZ Company has a competitive advantage because its structure, people, and processes work together seamlessly. This describes
a high performance work system
Because of ______, managers are having to find ways to maximize the contributions of employees of different genders, races, ethnicities, and age groups.
a more diverse workforce
After the EEOC verifies an allegation of discrimination, what are the three most common outcomes?
a settlement between the EEOC and the organization that is accused of discrimination, a federal lawsuit against the organization that is accused of discrimination, a "right to sue" letter from the EEOC to the alleged victim
The human resources department is like a business within the company, which provides what three product lines?
administrative services and transaction, strategic partner services, business partner services
the purpose of ___ ____ is to increase the representation of minorities within an organization.
affirmative action
The term that describes an organization's active effort to find opportunities to hire or promote people in a particular group is known as _____.
affrimative action
Which branch of the federal government plays an important role in creating a legal environment for human resource management?
all three branches
Tanveer is tasked with obtaining detailed information about the jobs in his organization. He is performing a job _______.
analysis
What process is considered the building block of human resource management?
analyzing jobs
Some manufacturing companies have difficulty filling jobs because _____.
applicants lack skills to run computer- controlled machinery
To promote a workplace free from sexual harassment, employers should make sure that employees ______.
are trained to identify inappropriate behavior
What technology that simulates human thinking (learning from data, adapting to change, and making decisions automatically) can human resource managers use in the application of people analytics?
artificial intelligence
Chi-Ling thought it would be best to put Connor in charge of making decisions for the accounting team and Manami in charge of making decisions for the marketing group. Which aspect of analyzing teamwork is Chi-Ling using?
authority differentiation
As a business within the company, HR has three product lines, one of which involves contributing to the company's strategy by understanding how HR can provide a competitive advantage. This is known as ______.
being a strategic partner
Which best describes a high-performance work system?
best fits between social and technical systems
How can organizations meet the needs of their stakeholders and thus achieve sustainability
by paying employees a fair wage and maintaining workplace safety by minimizing their damage to the environment by delivering an adequate return to investors
Which of the following accurately describes KSAOs?
characteristics of people
As a result of the Civil Rights Act, those who discriminate based on race, age, and other factors can be ______.
charged compensatory and punitive damages
The major law regulating equal employment opportunity in the United States resulted directly from the _____.
civil rights movement
What service allows a company to use large databases and sophisticated software, even if the company cannot afford a powerful computer?
cloud computing
Providing continuous updates to employees regarding measures adopted by the company, issuing guidance to employees regarding travel and offering education through health talks were ______ strategies adopted by HR professionals during the COVID-19 pandemic.
communication
Which of the following is an economic effect of having an older workforce?
companies must cope with rising health care costs
What practices are part of human resource management?
compensation, recruitment, training and development, employee relations
A(n) ______ is an area of personal capability that enables employees to perform their work successfully.
competency
In order to describe the competencies associated with an entire occupation, organization, job family, or a specific job, managers create _______.
competency models
What tends to occur at companies with effective human resource management?
customers tend to be more satisfied
OSHA inspections are performed by government agents known as ______.
compliance officers
A schedule in which full-time employees complete their weekly hours in fewer than five days is called a ___ workweek.
compressed
During the summer, Heather's office works four 10-hour days so that they can take Friday off. This is an example of a ______ workweek.
compressed
Which HR competency refers to the ways HR employees guide others in the organization?
consultation
Which alternative work employee is employed directly by one company for a specific period of time as stated in a written contract?
contract worker
In a survey of more than 300 HR executives in Asia, what were considered to be the top two challenges for HR managers during the COVID-19 pandemic?
crisis management, business continuity planning
What differences among countries often make it more difficult for a company to promote safety in its international operations?
cultural variances, legal systems, political climate
When a U.S.-based employer implemented a new standardized safety policy, its Argentinian affiliate balked because it felt that safety should be controlled by the employees doing the work. What obstacle is the U.S. affiliate encountering?
culture
A job ______ is a list of the tasks, duties, and responsibilities that a particular job entails.
description
The process of defining how work will be done and what tasks will be needed in a given job is called job ______.
design
One major trend in job analysis is related to which of the following?
determining which jobs are better suited for humans versus computers
A physical or mental impairment that substantially limits one or more major life activities is known as a _____.
disability
The HR department is involved in establishing and administering personnel policies related to which of the following? (Select all that apply)
discipline, promotions, benefits and hiring
One potential sign of _____ is disparate treatment, differing treatment of individuals where the differences are based on the individual's race, color, religion, sex, or other factors.
discrimination
The four-fifths rule is used to find evidence of potential___ in hiring practices
discrimination
A condition in which employment practices seem neutral but disproportionately exclude a protected group from employment opportunities is called _____.
disparate impact
A company hires men who have school-age children but fails to hire women with school-age children claiming the women will be absent frequently because their children could be sick and out of school. This scenario demonstrates the concept of _____.
disparate treatment
Jobs that involve teamwork tend to require an organizational structure based on which of the following?
divisions
What is one of the main reasons why the traditional 40-hour workweek has become obsolete in many cases and has been replaced by alternative arrangements such as temporary work and flexible schedules?
ecommerce
What word best represents the goal of the scientific method?
efficiency
Some individuals predict that legislation will soon be necessary to protect employees' privacy rights. This need will be driven by the increased use of and access to _______ by employees and employers.
electronic databases
Lawsuits over job security will continue to influence HRM practices, particularly in the case of an employer terminating employment at any time without notice, otherwise known as ______.
employee at will
What is the focus of the HR department in a firm that operates with a sustainability strategy?
employee development and empowerment
Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service is the premise behind ______.
employee empowerment
The government has established laws and regulations regarding the treatment of employees in which of the following areas? (Select all that apply.)
employee pay and benefits, employee privacy, employee safety, job security
Human Capital refers to an organizations
employees
Knowledge workers are defined as ______.
employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process or a profession
An important distinction between disparate treatment and disparate impact relates to ______.
employers intent
The degree to which employees are fully involved in their work and the strength of the job and company commitment is referred to as employee ______.
engagement
The concept of broadening the types of tasks performed in a job is called job __.
enlargement
Job ______ occurs when employees are given more decision-making authority in their jobs.
enrichment
Effectively managing diversity means _______.
ensuring that diverse employees have equal opportunities
The condition in which all individuals have an equal chance for employment regardless of race, color, religion, sex, age, disability, or national origin is called _____.
equal employment opportunity
The technical component of a high-performance work system is centered around ______.
equipment and work processes
The facilities manager at the warehouse requested that the height of the assembly line be raised by eight inches to make it more comfortable for the workers. Many of the workers had been complaining of back pain because the line was too low. This demonstrates the importance of ______ in the workplace.
ergonomics
What is the interface between an individual's physical self and the characteristics of the physical work environment?
ergonomics
An employee who takes an assignment in another country is called a(n) _____.
expatriate
Uri works for an energy company in Houston but has recently been assigned to the company's office in Indonesia. He will work in Indonesia for the next two years. Bruce is an example of a(n) ______.
expatriate
Job ______ refers to enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks.
extension
True or False: Only management has the right to request an OSHA inspection of the workplace.
false
True or false: Dylan, who is 21 years old and a college graduate, belongs to the fastest-growing group of workers in the workforce.
false
True or false: In general, analysts agree that in the near future, most human workers will be replaced by new technology such as artificial intelligence and robotics.
false
True or false: Technology has reduced job demands and errors in all work situations.
false
True or false: The ADA definition of disability does NOT include individuals who have a history of a disability, such as someone who has had cancer but is currently in remission.
false
Presidential Executive Order 11246 prohibits discrimination on the part of _____.
federal contractors and subcontractors
Under Executive Order 11478, the federal government is required to base all its employment policies on merit and _____.
fitness
Under the Uniformed Services Employment and Reemployment Rights Act of 1994, employers must reemploy workers who left jobs to fulfill military duties for up to _____.
five years
From an organization's perspective, the key to survival in a fast-changing environment is _____.
flexibility
Alternative work arrangements allow a company to be _____ and change to meet the current needs of the organization.
flexible
As technology has caused a shift away from the traditional 40-hour workweek, what is one of the most common ways businesses have compensated employees for the increased stress and intrusion on their free time?
flexible work schedules
While her manager gets to the office by 7:00 a.m., Devin arrives at 9:00 a.m. after dropping off her children at school. It is company policy that employees can create their own hours as long as they are in the office between 10:00 and 2:00 each day and put in 40 hours each week. This work schedule is an example of ______.
flextime
Employees who are fully engaged view their jobs as
fulfilling
All of the following have an alternative work arrangement except ______.
full-time employees
When a firm is better than its competitors at producing a good and is able to stay better at it over a length of time, it _____.
gains a sustainable competitive advantage
The ______ clause of the Occupational Safety and Health Act states that each employer has an obligation to furnish each employee a place of employment that is free from recognized hazards that are likely to cause death or serious physical harm.
general duty
Natalia is a freelance writer. She takes short-term assignments from various publishers in which they pay her to write articles for their publications. She does not work as an employee of any one publisher, but rather as independent contractor. Natalia is part of the ______ economy.
gig
The ______ represents situations in which companies rely primarily on alternative work arrangements to meet service and product demands.
gig economy
As it pertains to employment opportunity, the EEO strives to ______.
give individuals an equal chance for employment
What are three likely outcomes of an effectively managed human resource department?
greater employee productivity, more favorable company reputation, more satisfied customers
Which are benefits for an employer that allows telecommuting?
greater flexibility for employees with special needs or life situations less need for office space supports a corporate social responsibility strategy
According to the Bureau of Labor Statistics, by the year 2028 the labor force in the United States is expected to ______.
grow somewhat
Which of the following are the principles that ethical, successful companies embrace?
having employees assume responsibility for company actions, having a sense of purpose or vision, emphasizing fairness, emphasizing mutual benefits with customers, vendors and clients
It is predicted that service jobs will have the highest growth rate between 2018-2028, especially those associated with _____.
health care
Over the past few years, employee benefit costs have become particularly relevant to HR managers in the area of _____.
health insurance
Which of the following would help an organization maintain a high-performance work system?
high performance
An organization can succeed if it is better than competitors at something and can stay better at it over a length of time. What is this called?
high performance competitive advantage
In the coming decade, the fastest-growing ethnic group within the U.S. workforce is expected to be _____, reaching 21% of the workforce by 2028.
hispanics
Which of the following racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply.
hispanics, african americans, asians
Lorissa has decided to look for a new job. She is totally uncomfortable at her current job because her manager, Stefan, constantly tells sex-related jokes and makes suggestive remarks about her appearance. Stefan has created a(n) _____.
hostile work environment
During work flow analysis, an organization's planners need to analyze ______.
how many workers will be needed what work processes need to be used the inputs required for the work processes
The process of job analysis focuses on work tasks and outcomes, while competency models focus on
how people work.
An organization's employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight, are referred to as its _____.
human capital
What name is given to a computer system that is used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organization's human resources?
human resource information system
Chantal helps recruit and hire employees. She is also involved with correcting poor employee behavior. Chantal works in ______.
human resource management
What aspect of a business deals with the policies, practices, and systems that influence the behavior, attitudes, and performance of employees?
human resource management
A company has determined that it will need to hire 10 additional employees to accommodate its rapid growth. The human resource department is now looking at how it will hire new employees, train them, or reassign current employees. The human resource department is engaged in ______.
human resource planning
As it pertains to recruitment and hiring, selection is the process of ______.
identifying applicants with the necessary knowledge, skills, and abilities that will help the organization reach its goals
Harrison's manager asked if he knew anyone looking for work because the company needed to hire six new sales people. Harrison referred several of his friends. Nisha, who works with Harrison, is frustrated by this because all of his friends are white, wealthy and well-educated and don't represent some of the underserved groups of her company. This scenario demonstrates a disparate
impact
When Kelly called to inquire about the restaurant hostess job, the human resource director mentioned that the uniform only fit women up to size 8 and if Kelly was bigger than that she would not be eligible to apply. This exemplifies the idea of disparate _____.
impact
The study of jobs to find the simplest way to structure work in order to maximize efficiency is called ______ engineering.
industrial
A single worker at the ice cream production plant used to fill the container, put the lid on the container, seal the container, and then place it in the packing box. Today the process is not as complex because the assembly line has been designed for two workers to get the job done at an even faster rate. Structuring the assembly line to maximize efficiency is an example of which of the following?
industrial engineering
When a business downsizes its workforce, what should be done for the company's employees?
inform all employees about the circumstances of the downsizing, boost the morale of the remaining employees, provide downsized employees with outplacement services
what are three external sources of recruitment
internet job postings online social networks college recruitment events
What does the Thirteenth Amendment to the U.S. Constitution address?
it abolished slavery
An advantage of a human resource information system is that it _____.
it helps HR professionals think strategically
To design jobs effectively, one must fully understand the job itself and ______.
its place in a work unit's work flow process
Performing a(n) ______ helps an organization match the appropriate people with the appropriate jobs for them.
job analysis
Mallory took a PAQ when she started her new job, and one of the questions asked if she preferred to work on her own or with a group. Which section of the PAQ does this question demonstrate?
job context
Juanita is outlining the tasks required for the jobs in her department as well as defining how the work is to be performed. She is completing a(n) _______.
job design
LaToya was told by her manager that she could now authorize product returns without consulting him first. What is this an example of?
job enrichment
Trevor's boss told him that he would now also be responsible for answering the phones and filing correspondence in addition to the tasks he already did. This provided Trevor with an even wider range of tasks and is an example of ______.
job extension
Name a method of promoting safety by determining which specific element of a job led to a past accident.
job hazard analysis technique
What is the process of breaking down each job into basic elements and rating each element for its potential for harm or injury?
job hazard analysis technique
Employees moving among several jobs on a company production line demonstrates which of the following?
job rotation
Marcus and Felicia teach a fifth-grade class together. Marcus teaches all morning classes, and Felicia teaches in the afternoon. This working arrangement is an example of ______.
job sharing
A list of the knowledge, skills, abilities, and other characteristics an individual must have to perform a particular job is called a _____.
job specification
what identifies the qualities or requirements an individual who is applying for a job must possess?
job specification
In a firm that practices sustainability, the HR department focuses on which of the following? (Select all that apply)
justice and fairness, long term planning, employee development
Employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession are known as ______.
knowledge workers
The term used to refer to all the people willing and able to work is ___ force.
labor
What is the term for all of the people who are willing to work and are able to?
labor force
Who does the Fleishman Job Analysis System use to evaluate a job in terms of the abilities required to perform the job?
subject matter experts
The government forecasts a 5.5% increase in the labor force between 2018 and 2028, which is _____ the increase experienced at the end of the 1990s.
les than
The government forecasts a 5.5% increase in the labor force between 2018 and 2028, which is _____ the increase experienced at the end of the 1990s.
less than
A commonly used test in a disparate impact case is the four-fifths rule which bases potential discrimination of a minority group relative to ______.
majority group
Work teams often assume many activities traditionally reserved for
managers
By 2018 the number of manufacturing jobs being reshored in the United States was _____ the number of jobs being offshored.
more than
Which statement is TRUE regarding immigrants who legally come to the United States?
more than half of legal immigrants are relatives of U.S. citizens
The Jobs Characteristics Model was developed as a method to make jobs more ______.
motivating
Under the Uniformed Services Employment and Reemployment Rights Act, employers _____.
must make reasonable accommodations for military workers returning to the company
What condition is not covered by the Americans with Disabilities Act?
obesity
Clarice's U.S.-based company built a manufacturing facility in India and hired only employees from India to work there. This demonstrates the idea of _____.
offshoring
The practice of a U.S. company hiring local employees to work at a facility in a foreign country rather than sending U.S. employees is called
offshoring
Which category of employees is NOT covered by Title VII of the Civil Rights Act of 1964?
older workers
What is an acquisition?
one company buys another
Work flow analysis identifies the products of any work unit. What are these products called?
outputs
HR management can support strategic efforts to control costs through downsizing, reengineering, and _____.
outsourcing
Matt uses a vendor to provide all of the buttons for his clothing production facility rather than trying to produce buttons himself. Using this vendor is an example of _____.
outsourcing
All of the following are areas in which supervisors have responsibilities related to HR functions except ______.
overall direction of thew company
What technique uses computers to analyze large quantities of data and help human resource managers make decisions?
people analytics
In a high-_______ work system, a firm's technology, organizational structure, people, and processes work together seamlessly. This results in the firm having an advantage in the competitive environment.
performance
Making sure that the activities of employees match the organization's goals is called _____.
performance management
the ___ Discrimination Act of 1978 prohibits discrimination on the basis of pregnancy and childbirth.
pregnancy
One of the major advantages of a human resource information system is its ability to _____.
produce more accurate and timely information than manual systems
Telework is easiest to implement for which jobs?
professional sales maagerial
Nici knows that her employer expects her to take a bigger role in the company now that she has been promoted to assistant manager. He hasn't said anything to her directly, but her advancement tells her that's what she must do. This demonstrates the idea of a _____ contract.
psychological
Dana works out of her home instead of at the central office. This demonstrates the idea of , ____ or telecommuting.
telework
A description of what an employee expects to contribute in an employment relationship and what the employer will provide in exchange for those contributions is called a(n) _____.
psychological contract
HR's role in maintaining a high- performance work system may include all of the following except
purchasing equipment for the entire company
Select three core values of total quality management (TQM).
quality is designed into products so that errors are prevented cooperation among vendors, suppliers and customers is promoted all employees receive training in quality assessment
Under Title VII, discrimination in employment is prohibited on the basis of
race, sex, religion
What is the term for an employer's obligation to do something to enable an otherwise qualified person to perform a job?
reasonable accomodation
Under the general-duty clause of the Occupational Safety and Health Act, employees have a right to a place of employment that is free from _____.
recognized hazards
What is the process by which a company seeks applicants for potential employment?
recruitment
Reviewing an organization's critical work processes to make them more efficient is called _____.
reengineering
The right of freedom of conscience means that individuals have the right to
refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms
The federal government's executive branch includes _____, which can affect human resource management.
regulatory agencies overseen by the president
To ensure safe workplace behaviors, employers should not only define how to work safely but also _____.
reinforce the desired employee behavior
What are the three key components of most safety awareness programs?
reinforcing safe practices promoting safety internationally identifying and communicating hazards
What are two areas where reasonable accommodation most often comes into play in many businesses?
religious practices, individuals with disabilities
The reestablishment of work operations of U.S. companies in the United States is called ______.
reshoring
When creating a job description, a human resource manager should include TDRs, which stands for the tasks, duties, and ______ a particular job entails.
responsibilities
Which of the following are outputs?
restaurant meal car battery online banking
Which type of charge is the most frequently filed complaint with the Equal Employment Opportunity Commission (EEOC)?
retaliation
As a result of the current age-related trends in the United States job market, by 2028 it is likely that human resource professionals will spend much of their time on issues related to ______.
retirement
Often reengineering results in employees being _____.
retrained, laid off, reassigned to new jobs
What accusation can be lodged against a company that favors minority or female job applicants over white and/or male applicants?
reverse discrimination
Select the basic rights people have according to philosopher Immanuel Kant.
right of free consent, right of freedom of speech, right to due process
Nishi works at an assembly plant. On Monday and Tuesday, she packs boxes, on Wednesday she labels boxes, and on Thursday and Friday she loads boxes on the truck. Nishi's job is an example of job ______.
rotation
The OSH Act of 1970 establishes standards for worker _____.
safety
Going beyond compliance with OSHA, ______ seek to make symbolic and substantive changes to an organization's safety efforts.
safety awareness program
What two tasks do self-managing work teams typically perform?
schedule work, hire team members
Which method traditionally seeks the "one best way" to perform a job through the use of time-and-motion studies?
scientific method
A ______ work team has authority for an entire work process or segment.
self-managing
Anya can access her available vacation days and the amount of money she has paid in taxes this year through the employee portal on her computer. She doesn't have to ask an HR employee for this information. This demonstrates how employee records have become ______ through the use of technology.
self-service
What two-word term describes when employees have online access to information about HR issues
self-service
In what two ways do human resource professionals maintain positive employee relations?
sending out a company newsletter preparing employee handbooks
What is an important element to ensure that HR professionals keep careful and discreet records?
sensitivity to employee privacy
Over the next decade, the Bureau of Labor Statistics forecasts most jobs will be in _____ occupations
service
What term is used to describe employees who don't work at a centrally located office but instead work out of their homes or another space?
telework
Belinda's boss Max has told her several times that she would be promoted to manager if she slept with him. This situation is an example of _____.
sexual harassment
_____ refers to workplace conduct of a sexual nature, including sexual advances, requests for sexual favors, and other contact of a sexual nature, whether verbal or physical.
sexual harassment
What are the three standard ways used to measure teamwork?
skill differentiation authority differentiation temporal stability
KSAOs are important when hiring someone for a job because they refer to the knowledge, ______, abilities, and other characteristics that an individual needs to have to perform the job.
skills
Traditionally, human resource management was seen as an administrative function, while today more companies are looking at HRM to support a company's ______.
strategy
According to research, who may be the most accurate when reporting information about job tasks?
supervisors
As the human resource manager, Garrett has been asked to find three new marketing employees who can help the company define its social media presence. Which function is Garrett involved in?
supporting company strategy
A firm is practicing __ if it is able to make a profit without depleting any of its resources, including employees, natural resources, and the support of the surrounding community.
sustainability
An organization can succeed if it is better than competitors at something and can stay better at it over a length of time. What is this called?
sustainable competitive advantage
A systematic effort to find, retain, train, and motivate highly skilled workers is called ______.
talent management
The assignment of work to groups of employees with various skills who interact to assemble a product or provide a service is called _____.
teamwork
Which law was designed to protect older employees when a company reduces its workforce through layoffs?
the Age Discrimination in Employment Act
Why might a company experience negative stock returns and lower profitability after laying off some of its highest-paid salespeople?
the average sales per employee will decrease
The Office of Federal Contract Compliance Programs is responsible for enforcing orders that cover companies doing business with _____.
the federal government
ethics are
the fundamental principles of right and wrong
What are two ways reengineering might affect human resource management?
the organization might need to recruit employees with a new set of skills the pay structure might need to be adjusted
work output
the physical activities, tools, and devices used by the worker to perform the job
job context
the physical and social conditions where the work is performed
What is performance management?
the process of ensuring that employees' activities and outputs match the organizations goals
mental processes
the reasoning, decision making, planning, and information-processing activities involved in performing the job
Which three describe the characteristics of a company's most talented, committed, and experienced employees?
they are valuable human resources they are rare human resources nothing can be substituted for them
what are two qualities of human resources
they are valuable, they are rare
Which statements reflect why workers who have reached retirement age still want to work?
they have inadequate savings for full retirement they want to gradually move toward retirement by working part-time they enjoy making a contribution at work
What can be said of empowered employees?
they share in the losses and rewards of their decisions they are held accountable for products and services.
What are two characteristics of virtual teams?
they work together over different locations they communicate electronically
Given the make-up of today's workforce, why might companies need to retain older workers?
to be able to fill all of their open positions
What is the purpose of the Position Analysis Questionnaire (PAQ)?
to compile detailed descriptions of specific jobs
What is the purpose of the Fleishman Job Analysis System?
to determine what abilities are required to perform a specific job
Why do companies perform a work-flow analysis?
to determine what skills are needed by employees in order to create an output to determine what tasks need to be performed to create an output
What is the purpose of affirmative action programs?
to find opportunities to hire or promote people in a particular group
What is one objective of broadening the types of tasks (known as enlargement) performed in a job?
to make jobs less repetitive
A companywide effort to continually improve the way people and systems accomplish work is called _____.
total quality management
Competency models can be useful for which of the following HR practices?
training, selection, development, recruiting
True or false: According to the Bureau of Labor Statistics, since 1990 the rate of injuries and illnesses in the workplace has shown a steady downward trend.
true
True or false: Immigration is one important source of racial and ethnic diversity in the U.S. work force.
true
True or false: Organizations can gain competitive advantage over other organizations by ensuring diversity in the recruitment processes.
true
True or false: To achieve high-quality performance, an organization needs to match job requirements and people by performing a job analysis.
true
True or false: Under the Equal Pay Act of 1963, if men and women are paid differently as a result from differences in seniority, merit, quantity or quality of production, or any factor other than sex then the pay differences are legal.
true
What is a merger?
two companies join to become one entity
Foreign-born workers in the United States who have arrived in this country without meeting the legal requirements for immigration or asylum are called ______.
undocumented immigrants
Which of the following is NOT an important practice in human resource management?
union organization
What has contributed to a shift in the type of skills needed for employees in the U.S. economy?
use of computers to do routine tasks
what is evidence based HR?
using data to show how HR affects the company's performance
Groups of employees who rely on communications technology to keep in touch and coordinate activities are called _____.
virtual teams
What factor plays an important role in whether pay and benefits will motivate employees?
when the rewards are linked to the individual's or group's achievements
Within how many days does an individual have to file a discrimination complaint with the Equal Employment Opportunity Commission (EEOC)?
within 180 days
The process of analyzing the tasks necessary for the production of a product or service is called ______.
work flow design
An organization involved in reengineering will conduct a complete review of its ______ in order to improve organizational efficiency.
work processes
What is the term for the activities that the members of a work team use to produce a specific output?
work processes
By performing a(n) ______, an organization determines the raw input, equipment, and human resources needed to produce an output.
work-flow analysis
What is expected to be the fastest-growing age group in the labor force in the next decade?
workers 55 and older
The use of quantitative tools and scientific methods to analyze data from HR databases to make evidence-based business decisions is called ______.
workforce analytics