INSY Chapter 7- Practice

Which of the following is the most basic setup of a tiered infrastructure? A. 1-tier infrastructure B. 2-tier infrastructure C. 3-tier infrastructure D. n-tier infrastructure

1-tier infrastructure

In the _____ infrastructure, the client handles the display and the server handles the request. A. 1-tier infrastructure B. 2-tier infrastructure C. x-tier infrastructure D. n-tier infrastructure

2-tier infrastructure

Which of the following is a type of tiered infrastructure which refers to the basic client/server relationship? A. 1-tier infrastructure B. 2-tier infrastructure C. 3-tier infrastructure D. n-tier infrastructure

2-tier infrastructure

A(n) _____ infrastructure is the most common approach used for Web applications today. A. 1-tier B. 2-tier C. 3-tier D. n-tier

3-tier

Delore, a company that manufactures home appliances, has set a target of increasing its customer satisfaction levels by 15 percent. To achieve this, they aim to increase the efficiency levels of their call center executives. They know that, on average, customers who contact the call center for assistance, have to hold the line for over 60 seconds before being connected to a representative. The company strives to bring this down to 20 seconds to show their customers that they value their time. Which of the following call center metrics is the company using? A. ASA B. FCR C. CPM D. SLA

ASA

Which of the following is true of an organization with a service-oriented architecture philosophy? A. Ensures that HR initiatives remain constant regardless of changes in the workforce B. Takes a prolonged amount of time to implement well thought-out decisions C. Maintains static work processes and structures D. Adapts quickly to new advances in technology An organization with a service-oriented architecture philosophy would respond quickly to and adapt to new advances in technology, and transform its processes, structure, and HR initiatives to match a changing and dynamic workforce.

Adapts quickly to new advances in technology

Morrison and Sons, a financial firm, is developing a business continuity plan. The firm has already compiled a list of the various potential threats to the organization and its assets and is now in the process of identifying the impact each these threats would have on the business's operations, should they come to fruition. The company is in which phase of business continuity planning? A. Maintenance B. Analysis C. Design D. Implementation

Analysis

The management at Solitaire Inc. is building a business continuity plan and has identified its core, critical, and noncritical IT applications. Each of these applications have been categorized on the basis of their estimated recovery costs and the affect the loss of these applications will have on the firm's business The company is in which phase of business continuity planning? A. Testing B. Design C. Analysis D. Implementation

Analysis

Which of the following is a process of continuously measuring system results and comparing those results to baseline values that a system seeks to attain? A. Interoperability B. Benchmarking C. Business continuity planning D. Crowdsourcing

Benchmarking

GenTech, a software company, is situated in Tokyo, Japan. Given that the country is prone to several earthquakes, GenTech is keen to build a back-up plan which will guide the company on how to recover should disaster strike. Which of the following will help the company in this regard? A. Enterprise resource plan B. Business continuity plan C. Operational plan D. Annual growth plan

Business continuity plan

How does a distributed infrastructure improve performance? A. By storing the same application in two or more locations B. By assigning its processing activity to one specific location C. By creating information silos in disparate locations D. By partitioning an IT system into different tiers

By storing the same application in two or more locations

Which of the following is a form of distributed infrastructure? A. 3-tier infrastructure B. Client/server infrastructure C. n-tier infrastructure D. Critical infrastructure

Client/server infrastructure

Which of the following best defines an infrastructure which allocates the information and processing power of IT systems via a network? A. Layered infrastructure B. Critical infrastructure C. Tiered infrastructure D. Distributed infrastructure

Distributed infrastructure

Which of the following is known as the first true network infrastructure? A. n-tiered infrastructure B. Critical infrastructure C. Layered infrastructure D. Distributed infrastructure

Distributed infrastructure

According to the SOA philosophy, which of the following is the most important organizational resource? A. Services B. Financial resources C. Information D. Internal customers

Information

Which of the following represents the different layers of structure, which provide support or services? A. Processes B. Data C. Infrastructure D. Systems

Infrastructure

Which of the following refers to the capability of two or more computing components to share information and other resources, even if they are made by different manufacturers? A. Multi-tenancy B. Interoperability C. Consistency D. Serviceability

Interoperability

Which of the following is an advantage of a distributed infrastructure? A. It allows only specific locations within an infrastructure to share information and applications. B. It ensures that each application is stored exclusively in one location to ensure information security. C. It can allocate its processing activity to a location where it can most efficiently be done. D. It divides an IT system into different tiers where each part performs a specific function.

It can allocate its processing activity to a location where it can most efficiently be done.

Which of the following is true of a client/server infrastructure? A. It starts with a basic 3-tier model and expands on it to allow scalability. B. It has several layers and each layer undertakes a specific task. C. It reduces the load placed on the network capacity and ensures efficiency. D. It centralizes processing and storage for all information on a server.

It centralizes processing and storage for all information on a server.

Which of the following is true of service-oriented architecture (SOA)? A. It is a perspective that focuses on acquiring brand new systems. B. It builds applications from non-reusable blocks of code. C. It focuses on the development, use, and reuse of services. D. It defines the source code for application programming interfaces. A service-oriented architecture (SOA) is a software architecture perspective that focuses on the development, use, and reuse of small self-contained blocks of code (called services) to meet all the application software needs of an organization.

It focuses on the development, use, and reuse of services.

Which of the following is true of cloud computing? A. It does not offer pay-per-use options and increases a firm's capital expenditures. B. It raises barriers to entry in markets that require an investment in technology. C. It gives immediate access to a broad range of application software. D. It is a risk-free alternative to acquiring physical computing infrastructure.

It gives immediate access to a broad range of application software.

Which of the following is true of a 2-tier infrastructure? A. It has an application tier which is contained on one or both of the two tiers. B. It is the most basic setup of a tiered infrastructure. C. It balances the work of the network over several different servers. D. It starts with a basic n-tier model and expands on it for more benefits.

It has an application tier which is contained on one or both of the two tiers.

Which of the following is true of tiered infrastructure? A. It has multiple layers, each performing a specific type of functionality. B. It has evolved from n-tier to 3-tier infrastructure. C. It is a form of peer-to-peer infrastructure. D. It has an n-tier infrastructure which is the most basic set up.

It has multiple layers, each performing a specific type of functionality.

Which of the following is a disadvantage of a client/server infrastructure? A. It places a heavy load on the network capacity. B. It overloads the server with application programs. C. It allows processing to occur at only one client location. D. It transfers information between servers and clients at a slow pace.

It places a heavy load on the network capacity.

Genesis Technologies has adopted an SOA approach to systems development. A new "disruptive" technology, Senstor, has recently been launched in the market which promises to provide significant benefits to software companies that focus on collaborative process. In such a scenario, how is Genesis Technologies most likely to react? A. It will delay the decision making process with regard to the adoption of the new technology. B. It will continue to use its existing systems instead of trying out the new technology. C. It will use its resources efficiently to adapt itself to the new technology. D. It will maintain static processes and technologies which have proven to be beneficial in the past.

It will use its resources efficiently to adapt itself to the new technology.

Which of the following is part of the hardware requirements of an SOA philosophy? A. Large storage capacity B. Mobile computing C. Standard information formats D. RAD and XP development methodologies In terms of hardware development, a company with a service-oriented architecture philosophy would focus on the integration of different technologies and technology platforms, a large storage capacity, and a safe and secure telecommunications platform

Large storage capacity

Which of the following is a Web 2.0 application? A. PowerPoint B. Mashups C. Intranet D. Extranet Examples of Web 2.0 applications include wikis, blogs, and mashups.

Mashups

Which of the following is a fundamental underlying infrastructure for any IT environment? A. Metadata B. Cache C. Network D. Primary key

Network

Which of the following refers to two or more computers sharing information, software, peripheral devices, and processing power? A. Cold site B. Network C. Rootkit D. Cache

Network

In terms of software development, which of the following would most likely be the focus of a company with a service-oriented architecture philosophy? A. New deployments like Web 2.0 B. Integration of different technology platforms C. Standard information formats D. Safe and secure telecommunications platforms In terms of software development, a company with a service-oriented architecture philosophy would focus on exciting new deployments like Web 2.0.

New deployments like Web 2.0

_____ is a delivery model for software which provides the ability to customize data entry forms, screens, reports, and the like, and access to software development tools to alter the way in which the software works by adding new modules (services) and/or making modifications to existing modules. A. IaaS B. SaaS C. SLA D. PaaS

PaaS

Which of the following is a requirement of an SOA approach with reference to hardware? A. The integration of different technologies should be kept to a minimum. B. Only wired networks should be used to reduce the risk of unauthorized access. C. Organizations should avoid using multiple technology platforms. D. Powerful storage area networks should have the capacity to store all information needs.

Powerful storage area networks should have the capacity to store all information needs.

An online publication regularly checks the articles turned in by its writers for plagiarism. To do this, it utilizes an online plagiarism checker called CopyTheft. All the user needs to do is upload the file to the software and within 20 seconds, the system generates a report which highlights the various instances of plagiarized work, if any. This is an example of which of the following infrastructure-centric metrics? A. Conversion rate B. Response time C. Time service factor D. Downtime

Response time

Which of the following is a requirement of an SOA approach? A. Information should be maintained in multiple formats. B. Strict and rigorous integrity controls should be in place. C. Data from different sources should not be coupled together. D. Duplicate information should be maintained for security reasons. Data warehouses are of paramount importance to good decision making. For several reasons, an SOA approach to information requires that strict and rigorous integrity control mechanisms are in place to ensure the completeness, accuracy, and validity of the information.

Strict and rigorous integrity controls should be in place.

A team of engineers are in the process of customizing an ERP suite to meet their organization's business needs. During the process of customization, they choose to replace certain software modules with software that has been developed in-house. After this, they also add modules from other vendors and plug them directly into the ERP solution. This is an example of which of the following concepts? A. Service level agreement B. Sustainable interoperability C. Multi-tenancy D. Encapsulation

Sustainable interoperability

EasyBuy.com is an online retailer that sells books and magazines at half-price. They recently found out that due to the huge amounts of traffic that Web site receives, most users are unable to access the site when they want to and, when they do, the pages load very slowly. This is driving customers away to other rival online bookstores. This is an example of which of the following infrastructure-centric metrics? A. Abandon rate B. System availability C. Error rate D. Time service factor

System availability

Which of the following is true about the end user of IT, according to an SOA philosophy? A. The end user should be thought of in the same way as an external customer. B. The end user's needs should be considered secondary to customers' needs. C. The end user's access to data should be limited to a specific geographic area due to security reasons. D. Multi-channel service delivery should be available exclusively to end users and not customers.

The end user should be thought of in the same way as an external customer.

Which of the following is often associated with bandwidth such as transmission speeds expressed as kilobits per second and megabits per second? A. Throughput B. Response time C. Click-through D. Total hits

Throughput

In which of the following infrastructures is the IT system partitioned into layers? A. Client/server B. Tiered C. Distributed D. Critical

Tiered

Which of the following is a typical component of a client/server infrastructure? A. DBMS B. Web analytics C. Web browser D. Hot site

Web browser

Which of the following is an example of a 3-tier infrastructure? A. Word processor B. PowerPoint C. Web browser D. Spreadsheet

Web browser

Which of the following is an example of a 1-tier infrastructure? A. Web browsers B. Word processors C. Database management systems D. Intranet

Word processors

John is a process manager at a call center for a telecom company. Lately, he has been receiving negative feedback from customers about the prolonged amount of time taken to answer their calls. To understand this better, John studied certain metrics, one of which indicated that over 85 percent of all customers ended up hanging up the phone when no one answered their calls. Which of the following call center metrics did John use? A. Downtime B. Error rate C. Time service factor D. Abandon rate

abandon rate

Orbit Bank is planning to host a marathon, the proceeds from which will be donated to charities for underprivileged children. Interested participants need to visit the bank's Web site and fill in their details for the event. The organizers of the event, however, noticed that a large number of people who visited the site to provide their details, quit the process half way. Which of the following metrics did the bank most likely use to arrive at such a finding? A. Click-through B. Abandoned registrations C. Page exposures D. Total hits

abandoned registrations

Harriet, a patisserie maker, recently advertised her services on a popular event management company Web site. After the holiday season, she wanted to know whether the advertisement generated sufficient traffic to her own Web site. Which of the following metrics will help determine this? A. Conversion rate B. Total hits C. Unique visitors D. Click-through

click-through

Which of the following refers to an area available to a company that rents space and telecommunications equipment from another company? A. Collocation facility B. Hot site C. Virtual environment D. Cold site

collocation facility

Shoe Mart is an online shopping Web site which offers a range of footwear. Through an analysis of its online data, the company recently determined that only 25 percent of all the visitors to the Web site actually ended up placing an order and completing the online transaction. Which of the following metrics did the company most likely use? A. Unique visitors B. Conversion rate C. Click-through D. Cost-per-thousand

conversion rate

The _____ phase of the business continuity plan involves using the requirement recovery document to develop a formal, technical, and detailed plan for recovering from a disaster. A. analysis B. testing C. maintenance D. design

design

The Twitter "Fail Whale" is a common sight for most users of the micro blogging site. This error message appears whenever the system is over capacity and users cannot access their accounts or the pages of other Twitter users. Thus, the "Fail Whale" is indicative of Twitter's ____. A. transaction speed B. abandon rate C. response time D. downtime

downtime

Accuracy, an infrastructure-centric metric, is usually measured inversely as ____. A. error rate B. downtime C. throughput D. abandon rate

error rate

The managers at Synopsis Telecom recently analyzed the efficiency and productivity levels of their call center executives. They were pleased to find that 85 percent of all customer complaints and queries were answered by executives during the initial call, without the customers having to call back. Which of the following call center metrics did the managers most likely use? A. Time service factor B. Average speed to answer C. First call resolution D. Transaction speed

first call resolution

_____ involves using the cloud for a vast majority of your computing needs. A. IaaS B. SaaS C. SLA D. PaaS

laaS

A tiered infrastructure is also known as ____. A. distributed infrastructure B. client/server infrastructure C. critical infrastructure D. layer infrastructure

layer infrastructure

What is the last phase of the business continuity planning process? A. Implementation B. Maintenance C. Design D. Testing

maintenance

A(n) _____ infrastructure balances the work of the network over several different servers. A. 1-tier B. 2-tier C. 3-tier D. n-tier

n-tier

A(n) _____ infrastructure starts with a basic 3-tier model and expands on it to allow for greater performance, scalability, and a host of other benefits. A. 1-tier B. 2-tier C. x-tier D. n-tier

n-tier

Future Travels, a travel Web site, recently started advertising extensively about their travel services. Due to this, they have had an enormous increase in online traffic to their Web site. The company is now in the process of determining how well the current infrastructure can handle the increased flow of visitors to the site and the additional infrastructure requirements that will be needed in order to provide uninterrupted services to customers. The firm is measuring the _____ of its existing system. A. response time B. conversion rate C. scalability D. accuracy

scalability

A client/server infrastructure offloads the application programs and information from the ____. A. mainframe B. server C. CPU D. port

server

Which of the following phases of the business continuity plan involves executing simulated scenarios of disasters and having employees execute on a disaster recovery plan? A. Maintenance B. Implementation C. Testing D. Design

testing

A _____ can be defined as one of two or more rows, levels, or ranks arranged one above another. A. benchmark B. cell C. rank D. tier

tier

The managers at Synopsis Telecom recently analyzed the efficiency and productivity levels of their call center executives. Their findings showed that 50 percent of all calls were answered within 30 seconds, 40 percent within 60 seconds, and 10 percent within 90 seconds. Which of the following metrics is the company using? A. Abandon rate B. Transaction time C. Response time D. Time service factor

time service factor

The marketing department of Ebony, a new hotel chain, needs to determine the number of people who visited the company's Web site over the last two months. Which of the following metrics should the department use? A. Unique visitors B. Total hits C. Conversion rate D. Page exposures

total hits