Interpersonal Communication Chapter 9
True/False An interpersonal conflict can occur between two strangers.
False Feedback: A hallmark of interpersonal conflict is that those involved are interdependent. (Textbook reference: Section 9.1)
True/False When an individual accepts an influencer's influence and complies by altering their thoughts, feelings, and/ or behaviors, the usefulness of the changes in one's life is irrelevant.
False Feedback: Changes due to compliance are transitory, lasting only as long as compliance is viewed as beneficial. (Textbook reference: Section 9.3)
True/False Collaborators utilize a conflict management style in which they attempt to either prevent conflict from occurring or leave a conflict when it arises.
False Feedback: Collaborators use pro-social communicative behaviors to engage in integrative conflict management strategies. (Textbook reference: Section 9.4)
True/False A compatible goal occurs when two people want different things.
False Feedback: False. An incompatible goal is one where two people want different things. (Textbook reference: Section 9.1)
True/False The highest level of influence, internalization, occurs when an individual accepts influence because they want to have a satisfying relationship with the influencer or influencing group.
False Feedback: Identification occurs when an individual accepts influence because they want to have a satisfying relationship with the influencer or influencing group. (Textbook reference: Section 9.3)
True/False Integrative conflict involves a win-lose approach where conflicting parties see their job as to win and make sure that the other person or group loses.
False Feedback: Integrative conflict is a win-win approach to conflict; whereby, both parties attempt to come to a settled agreement that is mutually beneficial. (Textbook reference: Section 9.4)
Juan loves to engage in lively discussions with his friends where they debate politics and current events. Rarely does he feel personally attacked or confronted by the opinions of others. Which of the following traits describes Juan? 1. High tolerance for disagreement 2. Low tolerance for conflict 3. High tolerance for conflict 4. Low tolerance for disagreement
High tolerance for disagreement Feedback: These people feel personally attacked anytime someone is perceived as devaluing their opinion. (Textbook reference: Section 9.1)
Mark wants to exert long-term change in his employees. Which of the following kinds of power should he avoid? 1. Legitimate power 2. Informational power 3. Expert power 4. Referent power
Legitimate power Feedback: This kind of power only influences people at the compliance level resulting in short-term change. (Textbook reference: Section 9.3)
Jayce is an amazing architect. Her designs are innovative, drawing the attention and praise of many well-known professionals in the field. Claudia accepted an internship with Jayce. She hopes that working with Jayce will open many doors for her as she begins her career, especially when Jayce helps her network at next spring's conference. What kind of power does Jayce hold? 1. Referent power 2. Coercive power 3. Informational power 4. Reward power
Referent power Feedback: This type of power involves the social agent's ability to influence another person because the person wants to be associated with the social agent. Often the social agent has no idea of the influence they are having over the other person. (Textbook reference: Section 9.3)
The following examples represent what kind of basic human need: autonomy, celebration, physical nurturance, integrity, and spiritual communion? 1. Relational needs 2. Perceptive needs 3. Compliance needs 4. Reward needs
Relational needs Feedback: Textbook reference: Section 9.2
Jeanette and Dan were driving to a friend's house for a party. Along the way, they got lost, getting into a disagreement about which way to go to reach their destination. What kind of disagreement did Jeanette and Dan have? 1. Substantive disagreement 2. Decisive disagreement 3. Procedural disagreement 4. Imperative disagreement
Substantive disagreement Feedback: This kind of argument is about a specific topic or issue. (Textbook reference: Section 9.1)
True/False Emotions can be objectively measured by blood flow, brain activity, and nonverbal reactions.
True Feedback: Textbook reference: Section 9.2
True/False In making moralistic judgments about others, individuals deny responsibility for their thoughts, feelings, and behavior
True Feedback: Textbook reference: Section 9.2
True/False No one has the power to "make" someone feel a certain way because individuals do not inhabit the feelings that others project on them.
True Feedback: Textbook reference: Section 9.2
True/False Being mindful and present helps ensure that one is not reacting to the conflict in a way that amplifies or diminishes the conflict.
True Feedback: Textbook reference: Section 9.4
What kind of statements communicate moralistic judgment, implying that the other person behaved in an unacceptable way? 1. "You" statements 2. "Me" statements 3. "We" statements 4. "They" statements
"You" statements Feedback: Textbook reference: Section 9.2
Morgan is aware of his emotions, but has difficulty communicating about his emotional state. He often has trouble finding the right words to express how he is feeling. What condition might explain Morgan's difficulty? 1. Alexithymia 2. Arrhythmia 3. Defensiveness 4. All of the above
Alexithymia Feedback: Individuals with this personality trait have difficulty identifying emotional feelings, differentiate emotional states from physical sensations, communicate feelings to others, and process emotion in a meaningful way. (Textbook reference: Section 9.2)
What type of communication is used to exert influence over another person? 1. All of the above 2. Accidental communication 3. Emotionally-based communication 4. Rhetorical communication
All of the above Feedback: Textbook reference: Section 9.3
What is a verbal exchange between two or more people who have different opinions on a given subject called? 1. Argument 2. Conflict 3. Disagreement 4. Interpersonal conflict
Argument Feedback: Textbook reference: Section 9.1
Which type of conflict management strategy describes individuals who tend to be very personalistic in their goals and are often highly antagonistic towards those they are in conflict with? 1. Battlers 2. Procrastinators 3. Collaborators 4. Avoiders
Battlers Feedback: Textbook reference: Section 9.4
When experiencing conflict, which of the following is the hardest aspect to effectively implement? 1. Communicating 2. Thinking evaluatively 3. Listening critically 4. Being present
Communicating Feedback: None
Which of the following is not associated with Cahn and Abigail's perspective of conflict in which conflict is viewed as a normal part of human communication? 1. Conflicts are only manageable and disagreements can be solved 2. Managing and overcoming conflict is a foundational building block of relationships 3. Conflict management or resolution helps relationships become stronger and healthier 4. Conflict can be constructive or destructive to a relationship.
Conflicts are only manageable and disagreements can be solved Feedback: Textbook reference: Section 9.1
What is it called when people inflate their expertise on a subject, when in reality, they have nothing to support that perception? 1. Dunning-Kruger effect 2. STLC power model 3. Imposter syndrome 4. Walton-McKersie effect
Dunning-Kruger effect Feedback: Textbook reference: Section 9.3
An individual's appraisal and expression of their emotions and the emotions of others in a manner that enhances thought, living, and communicative interactions is called what? 1. Emotional intelligence 2. Mindfulness 3. Cycle of defensiveness 4. Emotional awareness
Emotional intelligence Feedback: Textbook reference: Section 9.2
Historically, which type of power was a strong form of power, but has diminished in recent years? 1. Expert power 2. Cultural legitimate power 3. Informational power 4. Structural legitimate power
Expert power Feedback: Textbook reference: Section 9.3
