Interpersonal Skills

behavior styles

Involver, Aggressive, Social Submissive, Quiet Submissive

tone of voice

The way words are spoken to convey emotion

characteristics

a feature or quality belonging typically to a person, place, or thing and serving to identify it.

social submissive

expressive, lots of movement, hand gestures, nodding, good eye contact; friendly; lots of words, rambles, focuses on past success, gets off topic; makes lots of posts on social media

aggressive

expressive; loud and harsh; uses words that hurt and blame; posts mean or extreme comments on social media

awareness

knowledge or perception of a situation or fact

quiet submissive

looks down or away, slumped shoulders; soft tone, mumbles; says few words; makes very few posts or maybe none

soft skills

nontechnical skills needed by most workers for success on the job

body language

nonverbal communication through gestures, facial expressions, behaviors, and posture

involver

open, expressive, good eye contact, friendly, respectful, confident; uses words that seek and show understanding; posts positively and professionally on social media

interactions

reciprocal action or influence

interpersonal skills

skills and behaviors we use with other people to create strong interpersonal relationships and achieve results

interpersonal relationships

social interactions that involve the ability to communicate and work well with others

line of respect

the boundary crossed when moving from involver to aggressive or from involver to quiet submissive or social submissive; shown in the behavior style continuum chart