Intro business
A firm wishing to go global should pass standards
14000
Environmental standards
140001
A unique element of ERP is that is it combines computerized functions of all divisions into one database supported by
A single integrated software system
An organization must remained flexible and
Adapt
Northern Europe
Administrative system
When workers do only a few tasks at a time
Assembly lime
The acronym for using computers to design products is
CAD
What is the acronym used for system of production that uses computers to control manufucatueinf
CAM
The acronym for computer software that makes it possible for CAD and CAM
CIM
The facility layout that uses teams of workers to complete more complex units of the final product is known as
Cellular layout
The line of authority that moves from the top of the hierarchy to lowest level
Chain of command
Guided missile culture
Change is fast and involves a shift in objectives and a reconfiguration of jobs and roles
Incubator culture
Change is spontaneous and members improvise to requirements of situation
The result of the increase of the rate of change natural disasters companies must
Change more quickly, adapt to new tech
Eiffel Tower
Change necessitates the modification of rules and procedures
Western Europe
Commercial system
Max Weber's Pricnciolr of organization resembles fayols but
Consistent procedures, regulations, policies, job descriptions, written rules, decision guidlin, detailed recordss
In order to be a quality organization a firm must
Consistently produce what customer wants
Southern Europe
Convivial management Communal economy Humanistic philosophy
Nike's strength is in manufaturtxing athletic shoes and apples is in marketing innovative electronics
Core compentencies
Which of the following are disadvtanges of the matrix
Costly, complex, requires good interpersonal skills, confuse employees about whose orders to follow
Which of the following are quality of life issues that must be answered when choosing facility location
Crime schools climate
PERT charts allow managers to identify the critical path of a project by illustrating the sequence of task that take the longest to comlkete
Critical path
Group of employees from different departments who work together on long term basis and empowered to make decioks without management approval
Cross funcutonal self managed teams
Making a unique product or providing unique service
Customize
Regardless of size of organization the principles of organizing include
Deciding what works needs to be done, dividing up tasks
The process of setting up individual departments
Departmentalizations
Eastern Europe
Development management behavior Social market economy Holistic philosophy
Young people who have grown up with the internet are
Digital natives
Northern Europe
Dirigiste economy Rational philosophy Professional management behavior
Functions being divided into areas of specialization
Division of labor
In a decentralized orggznarion the decision making authority is delegated down the chain of command
Down
When a company purchases raw materials in bulk
Economies of scale
The berauttic principles employed by fayol and Weber are employed by irgzanfions who want to
Employ many unskilled workers, wants to eliminate decision making for lower level employees
ISO 14000 is a firm that manages firms impact on
Environment
Which of faylos principles suggests managers should true employees with respect and justice
Equity
Domestic corporations
Ethnocentric, proprietory technology, high profit margin, product, service oriented
Western Europe
Experiential management behavior Free market economy Pragmatic philosophy
Arrangement of resources including people to most efficiently produce goods
Facility layout
The physical arrangement of resources in the production process is
Facility layout
Southern Europe
Familial system
Flat organizations respond to customer demands quicker the workers can make decisions on own faster
Flat
Companies spend millions to move locations
For proximity to customers
The formal organization details responsibility authority and position
Formal
For deepartments to operate effectively they need
Funds, equipment, personnel
International corporations
Growing exports a few competitors
A system in which one person is at top orgzzaruin and there are ranked managers from top down
Hierarchy
Under which fayol principle does is state workers should know who to report
Hierarchy of authority
Family culture
Higher management decides course of change
A firm that has a marketing department orgznaied geopgrpahicallg and production orocess organized by fuctuon
Hybrid
What international standards focuses on quality management asurance
ISO 9000
Global corporations
Imports and exports and significant competition
Eastern Europe
Industrial system
Because of information technology more flexible in choice of business location has increased while allowing firms to stay compeltive
Information technology
Which of the following is a feature of the guided middle culture in an organization
It highlights orientation of the task
Minimum inventory to reduce cost
Just in time
The drawback to Weber's principle is that
Large orgzatiomd may develop too many rules, following rules can become end in itself
Multinational corporations
Large saturated exports and many competitors
Lean manufacturing aims to produce more goods while while decreasing resources need
Lean manufacturing
Telecommuting
Less dependence of being near labor, firms ability to choose less expensive location, employees in touch with company through home
The personnel directly responsible forachieving organizational goals
Line personnel
Which of the following is true of family culture
Management looks after employees and attempts to make sure that hey are treated well and have continued employment
Using sales forecasts to make sure needed parts and materials are available at the right time
Materials requirement planning
In an organization borrows specialists from different functions to complete goals and common project
Matrix organization
The basic premise of just in time inventory is
Minimum inventory is kept on hand
When assembly is complex a modular layout is most useful since teams of workers combine to create products
Modular
The advantages of centralized authority include
More efficient
Time to market
Moving products quickly to customers and lowest cost
Global corporations
Multi centric view, instant shared technology, high but falling profit margin, strategy oriented
Multinational corporations
Multinational view, widely shared technology, very low profit margin, price oriented
Domestic corporations
No exports zero competition
Ensuring that products are manufactured and delivered on time is
Operations
3M is a company that rewards innovation has part of its
Organization culutue
Today's trend is to expand span of control because
Organizations save by reducing number of middle managers, the workforce is better educated at all levels
When a firm assigns function to outside organization
Outsourcing
Line personnel
Packaging, production workers
International corporations
Poly centric view, shared technology, decreasing profit margin, market oriented
Which term best describes the act of buying all materials needed
Purchasing
The present moment or actual time something takes place
Real time
Consumers today expect high quality products at a
Reasonable price
The key to success
Remaining flexible
In a line and staff personnel those who advise line but do not have authority to direct orders
Staff personnel
Line personnel have the authority to issue orders and discipline
Staff personnel have the ability to advise and influence
Six sigma quality
Standard that allows for 3.4 defects per one million opportunities is called six sigma
Line personnel are those responsible for the achievement of organizational goals and making a product
Supervisors of a deeparemt. Who cut out tabletops
Working from home using information technology such as a computer and modem is known as
Telecommuting
Statistical quality control
Testing products at all phases ensures quality from beginning
Which of the following are true of Geert hofstedes findings about the relationship between national and organizational cultures in a multinational organization
The National cultural values of personnel have a major influence on their organizations performance & The cultural values workers bring to the workplace with them are not easily changed by the organization
Enterprise resource planning
The benefits are any department can see status of ofder at any time shorter time lags between order and payment and less staff required to process orders
Identify the continua along which fons trompenaars classified the different organizational cultures
The continuum that differentiates between equity and hierarchy & The continuum that Asseses organizations orientation to the person and the task
According to Fons Trompenarrs what are the characteristics of Eiffel Tower culture
The top management is easily replaceable Management seldom creates off the job relationships with employees
Which of these are characteristics of a lean company
They use half the floor space, they carry less inventory
What are some of the goals of developing an organization chart
To show who reports to whom. To show relationships among people
Fayols order principle states that materials and people should be placed and maintained location within an orgznirjon
True
ISO is a worldwide nongovernmental federation of national standards bodies
True
Improving quality means reducing defects before delivery of the products to customer
True
Traditional quality control was conducted at the end of the assembly line
True
Which of the following would be the result of departmentalizations
The creation of a group of only accountants, creation of group of HR specialists
A drawback of the informal organization
The grapevine can spread rumors
