intro to bus chapter 7
What term defines the broad, long-term accomplishments an organization wishes to attain?
goals
The definition of states: specific, short-term statements detailing how to achieve the organization's goals.
objective
Which of the following tasks are associated with the planning function of management?
Determining resources needed Setting organizational goals Developing strategies to reach those goals
______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.
Knowledge Management
is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.
Planning
Which level of management includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling?
middle management
What two groups would be regarded as external customers?
end users, dealers
Managers practice the art of getting things done using organizational resources such as
equipment workers, information
The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.
staffing
A Blank______ gives the organization a sense of purpose and a set of values that unite workers in a common destiny.
vision
An organization's __________ gives it a sense of purpose and a set of values that unites workers in a common destiny.
vision
Tactical plans that are detailed and short term state
what is to be done how it will be done who is to do it
Who performs strategic planning?
top management
A mission statement should address an organization's Blank______. (Check all that apply)
Self-concept, customer needs
which of the following are decided by top management during strategic planning?
Which customers to serve When to serve customers What products or services to sell
The definition of a(n) ______________ __________ states: an outline of the fundamental purposes of an organization.
mission statement
The should address the organization's self-concept, its philosophy, long-term survival needs, customer needs, social responsibility, and the nature of the product or service.
mission statement
The definition of a(n) , Correct Unavailable states: an outline of the fundamental purposes of an organization
mission statements
A mission statement outlines the organization's fundamental purposes. It should address which of the following?
organization's self concept, customer needs, Nature of the product or service
Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the Blank______ function of management. Multiple choice question.
organizing
What function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives?
organizing
The management function that anticipates trends, then determines strategies and tactics to achieve them is
Planning
Which management function is considered to be key because accomplishing the other functions depends heavily on it?
Planning
Strategic planning is done by level management.
top
The definition of ______ ______ states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how
tactical planning
What are two characteristics that define goals?
They are broad. They are long-term.
An organization's _________________ gives it a sense of purpose and a set of values that unites workers in a common destiny.
vision
Guiding and motivating employees to work effectively to accomplish organizational goals and objectives, giving assignments, explaining routines, clarifying policies, and providing feedback on performance are all tasks associated with the function of management.
leading
is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.
leading
The tasks of knowledge managers include
making information known to everyone in the organization finding the right information keeping information in a readily accessible place
What two tasks are associated with the leading function of management? Multiple select question.
clarifying policies to reach objectives Guiding and motivating employees
Human relations skills are those associated with leadership such as Multiple select question.
coaching delegating training and development
Which term defines having to choose among two or more alternatives?
decision making
The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.
objective
The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.
objectives
When organizing a firm, top managers:
allocate resources establish procedures assign tasks
Functions included in staffing an organization are
recruiting retaining hiring
Why is planning a key management function?
Accomplishing the other functions depends heavily on having a good plan
______ leadership is a leadership style that involves making managerial decisions without consulting others. Multiple choice question.
Autocratic
______ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way the organization does business in order to improve its effectiveness and efficiency.
leading
Employees who get things done using an organization's financial resources, information, equipment, and workers are:
managers
Setting organizational goals, developing strategies to reach these goals, determining resources needed, and setting precise standards are all tasks associated with the function of management.
planning
Setting shorter-term, specific plans such as annual budgets and deciding on other activities necessary to meet strategic objectives are tasks associated with Blank______ planning. Multiple choice question.
tactical
What are two reasons a firm would use a SWOT analysis?
to evaluate a company's ability to pursue market opportunities and defend against threats to evaluate the strengths and weaknesses of a company's resources
What are two reasons a firm would use a SWOT analysis?
to evaluate the strengths and weaknesses of a company's resources -to evaluate a company's ability to pursue market opportunities and defend against threats
What level of management consists of the president and other key company executives who develop strategic plans?
top management
A gives an organization a sense of purpose and a set of values that unite workers.
vision
Which three tasks are associated with the organizing function of management?
-Allocating resources, assigning tasks, and establishing procedures for accomplishing goals -Recruiting, selecting, training, and developing employees -Preparing a structure showing lines of authority and responsibility
Which three tasks are associated with the management function known as organizing?
-Organizing creates an organization chart showing lines of responsibility and authority -Organizing designs the structure of the organization -Organizing places employees and resources where they will be effective in achieving the organization's goals
What three positions are considered as top management in an organization? Multiple select question.
Chief Executive Officer Chief Financial Officer Chief Operating Officer
is the job title of the person responsible for obtaining funds and planning budgets in an organization.
Chief Financial Officer
______ are long-term accomplishments an organization wishes to attain. Blank______ are short-term statements detailing how to achieve the organization's goals. Multiple choice question.
Goals; objectives
______ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.
Leading
______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources. Multiple choice question.
Managment
Which of the following tasks are associated with the leading function of management?
Motivating employees to accomplish organization goals
Which three tasks are associated with the management function known as organizing?
Organizing places employees and resources where they will be effective in achieving the organization's goals Organizing creates an organization chart showing lines of responsibility and authority Organizing designs the structure of the organization
Which task is associated with the organizing function of management?
Preparing an organizational chart
Which task is associated with the organizing function of management? Multiple choice question.
Preparing an organizational chart
______ is at the heart of all the management functions because it requires managers to choose among two or more alternatives. Multiple choice question.
decision making
Empowerment occurs when: Multiple choice question.
employees are given the authority to make a decision and the responsibility to respond quickly to customer requests.
What two tasks are the direct responsibility of supervisory managers?
evaluating first line workers' daily performance workers' daily performance
During strategic planning, top managers decide:
geographic areas in which to compete what products or services to sell which customers to serve
Leaders in traditional organizations who direct employees are likely to
give specific assignments explain routines provide performance feedback
Leaders in traditional organizations who direct employees are likely to: Multiple select question.
give specific assignments provide performance feedback explain routines
Management is the process used to accomplish organizational goals by the use of which four functions?
organizing, controlling, leading, planning
A SWOT Analysis is a(n) Blank______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
planning
The tasks managers perform to organize a firm to achieve its goals include:
allocating resources establishing procedures assigning tasks
The ______ function of management measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.
control
An organization that sets its vision hopes to achieve what two objectives?
giving the organization a sense of purpose giving the organization a set of values
David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company Blank______.
goal
The definition of skills states: skills that involve communication and motivation; they enable managers to work through and with people.
human relations
Which task is associated with the planning function of management?
setting organizational goals
The definition of states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
strategic planning
The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called .
strategic planning
The definition of Blank______ Blank______ states: skills that involve the ability to perform tasks in a specific discipline or department.
supervisory management
The process of analyzing an organization's strengths, weaknesses, opportunities, and threats is a(n) analysis.
swot
Setting shorter-term, specific plans such as annual budgets and deciding on other activities necessary to meet strategic objectives are tasks associated with Blank______ planning.
tactical
Control function of management
takes corrective action when necessary measures performance relative to the planned objectives and standards rewards people for work well done
Tactical planning is usually done by Multiple select question.
teams of lower level managers lower level managers
An organization's Blank______ is a broad explanation of why the organization exists and where it is trying to go.
vision