Intro to Business Ch. 10

Production and operations management involves three main types of decisions that are made at three different stages. The first type of decision to be made deals with:

Production planning

Synergy Oil and Gas builds oil-well drilling platforms to customer and government specifications. These platforms can cost as much as $1 billion. Synergy works on one platform at a time, and when it is finished, moves its crew to a new project. Synergy engages in:

Customization

A manufacturer that uses the intermittent process to produce special customer orders is called a:

Job shop

When a thermometer manufacture combines glass tubing, mercury, red dye, paint, plastic, and metal to make thermometers, it is an example of:

Production

Production and operations management involves three main types of decisions that are made at three different stages. The final stage of operations management focuses on:

improving production and operations

Operations management is:

the management of the production conversion process

_____ is the combining of natural resources, human resources, and capital to produce goods and services.

Production

The ability to manufacture many goods at once is called _____ production.

mass

In _____, goods are produced using mass production techniques up to a point. Then production is custom tailored to the needs or desires of individual customers.

mass customization

There is a facility in California that takes off-the-shelf Ford Mustangs and hones them into high-performance vehicles. The assembly line at this facility is simply a line of cars on hand-pushed carts that are moved from station to station, but many of the operations that are typically performed in an assembly plant do take place here. Using this system the company has turned out over 8,000 vehicles, more than any other American specialty vehicle manufacturer. This is an example of:

mass customization

There is a standard approach to butchering a steer. Once the steers are butchered according to the agreed upon method, butchers are able to provide one customer with a 2-inch thick T-bone steak and another with thin pieces of steak for making fajitas. After standardized preparation, the meat is tailored to meet individual needs and desires. This is called:

mass customization

Hans Guten makes furniture according to the specifications of the customer who ordered it. Each piece of furniture he makes is unique. He only makes one piece of furniture at a time. Guten is engaged in:

Customization

_____ is the management of the production conversion process for both goods and services.

Operations Management

_____ is the process that converts inputs into outputs that can be sold as goods and services.

Production

Starcrest Publishing is one of many companies who will take demographic information about your child and publish a story written about that child. The story is already written, and a computer is used to insert the relevant information into the spaces left blank—such as the child's name, his address, his age, his grandparents' name, etc. Starcrest Publishing uses:

Mass customization

Business process management provides businesses with a unified system of operation.

True

Operations managers: face the challenge of combining people and other resources to produce high-quality products work closely with people in marketing, finance, accounting, and human resources departments are accurately described by all of the above help to decide which products the company should produce control about three-fourths of firm's assets

are accurately described by all of the above

In the last two years, BMW AG, the Bavarian auto maker, has developed a car made primarily from carbon-fibers that is not only light and fast, but also fuel efficient. (The automaker is using the carbon fiber similarly to how Audi has used aluminum.) BMW is planning to build a large plant where it can manufacture thousands of identical carbon fiber parts and then distribute these parts to its automobile manufacturing plants for incorporation into BMW vehicles. This new plant will engage in:

mass production

Spalding produces large numbers of golf balls all at once. Spalding puts the golf balls in inventory and distributes them around the world. Spalding uses:

mass production

During production planning, the operations manager must make decisions about all of the following EXCEPT: site selection the type of production process that will be used resource planning facility layout product design

product design