Intro. to Communication

Which of the following is NOT a goal of informative speeches?

To influence listeners to adopt a particular belief

An SGA president has to make a speech on the things he would like to accomplish within his term. Which linear structure would be most appropriate for his speech?

Topical

When we communicate successfully and stimulate meanings in the minds of others, we achieve:

Understanding

Which of the following strategies would be effective for ensuring competent intercultural communication prior to visiting another country?

Visit the U.S. State Department website to conduct research.

The degree to which you value yourself

self-esteem

Restricting conversations to safe topics

self-presentation

One of the most common ways we communicate nonverbally is by using our __________.

bodies

Refer to nonverbal movements that substitute for words and verbalization

Emblems

Which of the following tactics is used by the MOST effective leaders?

Establishing strong relationships with others

Refers to the characteristics of a speaker

Ethos

Nancy is delivering a speech on the importance of voting in local elections to a group of college students. She anticipates that her audience will be neutral and ambivalent about the topic. Which of the following strategies would be MOST beneficial to Nancy's speech?

Explain the importance of the topic and make the topic relevant to the audience

Diana has been getting to know Hishan. It appears that Diana gets jealous occasionally, and Hishan seems almost encouraging of it because he believes that jealousy proves Diana loves him. Hishan's thinking accurately reflects a natural, healthy aspect of interpersonal communication. TRUE or FALSE?

False

Persuasive message that threatens an audience's feeling of freedom to think, believe, and act as they wish

Psychological reactance theory

Which of the following statements about persuasive speeches is correct?

A definitional speech argues about technical, scientific, or legal status in relation to some issue.

Being confident, warm, or tired affects are examples of which type of perception-influencing factors?

Current internal states

You recently interviewed candidates for an entry-level position within your company. Which of the following would be considered an appropriate follow-up interaction from the candidates?

E-mail or phone call

Refers to situations in which one or more members exert little or no effort to team work

Social Loafing

Which of the following should you do during a presentation?

Speak with simplicity.

The way in which humans use the space around them as a way of shaping meaning

proxemics

Physical closeness

proximity

Incessantly talking about a problem or issue that is bothering you

ruminating

Focusing on certain information and ignoring other information

selective attention

States that we will attend to information that reinforces existing beliefs and disregard information that is at odds with our current position.

selective exposure

Believing what we want to see, hear, and believe.

selective perception

Refers to the way you define yourself

self concept

The linear model fails to recognize that when an individual is sending a message to someone:

the receiver is simultaneously sending her own messages to that individual.

Which of these BEST highlights the purpose of an informative presentation?

To educate

According to the section on critical listening, when listening to a political message and feeling distracted, what question can you ask yourself to more deeply engage with it?

"Do I have a basic interest in this message and curiosity to elaborate?"

Which of the following questions should be answered in the introduction to any type of presentation?

"Why this topic for this audience?"

Which statement about self-concept and self-esteem is false?

A decrease in self-concept can happen when your career is damaged.

Which new media truism shows how online interactions can be potentially unsafe and dangerous if not approached with caution?

A person may create false identities for the purpose of meeting others.

Which of the following examples describes promoting products, services, and ideas as a use for social media outlets?

A toy store announcing a new doll on its fan page

Nonverbal movement that reveal emotion

Affect displays

What is meant by "communication is a transaction"?

All people involved are simultaneously exchanging messages.

In order to build and strengthen your communication skills, you must:

Analyze and reflect on any feedback or outcome of your past interactions with others.

Andrea and Mason have been dating for two years, but they are experiencing difficulties. Mason wants to work on the relationship. Andrea wants to break up, but, when Andrea moves out of their apartment, she says she'll think about trying to work things out despite having no intention to do so. Although he doubts her sincerity, Mason does not press her on the issue. Which of the following statements describes why Andrea and Mason were unsuccessful in exiting their relationship?

Andrea and Mason didn't establish a mutual agreement that the relationship was over.

Which of the following examples BEST illustrates the storming stage of development?

Andy, Deb, and Marjorie are becoming more comfortable expressing disagreement and offering alternative perspectives for the project's direction.

Which of the following describes a relationship maintenance strategy in which one person expresses or affirms commitment to the other?

Assurances

Thought, feelings, perceptions, assumptions, and expectations

Attitude

All of the following statements are true except for which one?

Attitude has nothing to do with delivering an effective speech.

Which one of the following examples best illustrates the process for developing effective self-presentation?

Ava identifies her goals, plans a strategy, carries out her plan, and evaluates it.

When explaining your technical profession to your grandmother, what verbal strategies should you use to maximize understanding?

Avoid jargon and speak in layperson language.

When thinking about the conclusion, it's important to have already developed the introduction to the speech. Why?

Because a good speech ends the same way we open it.

You walk into a grocery store and notice the aisles are messy. The fruit and vegetables smell rotten. And the music over the intercom has moments of static. You perceive the grocery store as not the best grocery store in town and decide to not come back. What factors allowed you to come to this conclusion?

Biological factors

Joey has been struggling at work lately because he does not take criticism well. While Joey sees himself as a devoted colleague and a very hard worker, his coworkers think he is difficult to work with. This describes which quadrant?

Blind area

Which of the following examples reflects reward power?

Bob gives additional personal days when team members achieve project goals.

Joseph has just been made head of his department at work. He is a strong motivator, always punctual, and extremely efficient. His superiors have asked him to gather a team and come up with some innovative, new ideas for the department, but Joseph isn't the most creative of his department. Which of the following tools will help Joseph?

Brainstorming

Linda has to prepare a report showing how her publishing company's sales have increased since they switched to a new printer. Which type of informative presentation is this?

Brief report

Nancy has recently been diagnosed with stage 3 breast cancer. When choosing the medium to share her diagnosis, what is the most important criteria that she should consider?

Capacity to express personality and emotion

Which of the following BEST exemplifies being aware of the outcomes of messages?

Cheney makes a point to actively participate and ask questions in her classes. She is pleased when she earns the As in participation she knows she deserves.

Refers to ways in which communication use time and the message they communicate as a result of how they manage their time

Chronemics

Reflects the unique beliefs, ways of thinking, communication patterns and styles, and customs of memebers of particular groups that exist within the umbrella culture.

Co-culture

Which type of power is showcased in cases of blackmail?

Coercive power

__________ offers us a wide variety of tools to help us make our relationships last; support their quality; keep them at the desired level of intimacy; and overcome conflicts, problems, and transgressions.

Communication

the exchange of verbal and nonverbal messages with intent of stimulatiing particular meaning in the mind of others

Communication

Which of these is NOT a stage of development?

Conforming

Which of the following items is NOT a common speaking goal?

Confronting

Which of the following scenarios BEST illustrates a couple overcoming a dialectical tension between predictability and novelty?

Connie and Jim like to follow a specific routine during the workweek, but they both appreciate spontaneity on the weekends.

The environment and situation in which communication occurs

Context

Concerned with the extent to which relationships make us feel competent and confident as individuals

Control needs

An argument that begins with a general claim that supports a conclusion about a specific instance reflects which type of reasoning?

Deductive

Begins with general claims and moves to a specific instance.

Deductive Reasoning

Petra has begun to tell little lies to Richa. They are minor in terms of being more about the details versus the main event and really do not hurt Richa. Petra doesn't think there is any harm in the little lies because they don't directly pertain to her relationship with Richa. TRUE or FALSE?

False

Presenters should only use sensory aids if they want to entertain the audience. TRUE or FALSE?

False

Which statement about impression management is incorrect?

First impressions are easy to change.

Occurs when a speaker presents only two solutions to a problem, ignoring other solutions to a problem.

Forced dichotomy

The fear of public speaking

Glossophobia

Dan has had a rough day at work. He gets stuck in traffic on his way home. He stops at the store for milk before going home. As he checks out, he says to the cashier, "What a lovely day. The sun is a welcome surprise from all the rain we have had." What characteristic of small talk is Dan illustrating?

Good small talk emphasizes the positive.

Which of the following examples shows an inappropriate reason for undertaking a team project?

Hannah has been asked to draft a strict policy prohibiting personal use of company computers. Knowing that this will be an unpopular policy, she persuades three other human resources employees to assist her.

Describe the use of touch in communication

Haptics

A fallacy of inductive reasoning that comes to a general conclusion based on too few or unrepresentive examples

Hasty generalization

Valianos is thinking about a topic, and in connecting the topic to the audience, he considers their demographic characteristics as well as their attitudes, previous experiences, needs, and biases. What topic selection guideline is Valianos conducting?

He is analyzing the audience's profile.

Mattie is giving a speech on the real and present danger of online stalking and harassment. Which of the following would be an appropriate strategy for capturing her audience's attention?

Her personal story of being stalked and harassed

Phil is embarrassed that he's afraid of the dark and doesn't want to tell this to his friends. Which area of the Johari Window represents Phil's action?

Hidden

In the Vietnamese American culture, disagreeing with a person in an authoritative position is not acceptable. Does this describe high power or low power distance?

High Power Distance

What are chronemics?

How communicators use time, for example, being late or early

Which of the following best defines self-concept?

How you define yourself

How might a person use touch to convey social support?

Hugging a grieving friend

How does groupware enhance brainstorming?

Ideas can be entered without interruption.

Which step is the MOST important in Monroe's Motivated Sequence?

Identify problems or unfulfilled needs.

Movements that either company or reinforce the meaning of verbal code

Illustrators

Howard believes he deserves a raise, especially because he has increased productivity and customers in the last year. However, his supervisor can be stubborn and has given very few employees raises. He practices how he will approach his supervisor to request a salary increase. He pretends his girlfriend is his supervisor and they rehearse the conversation. Which of the following terms BEST describes Howard's strategy?

Imagined interaction

Which of the following is an example of positive self-talk affecting listening?

Maia is an accomplished cyclist. When her friends encourage her after a tough loss, she is reminded of her skill and asks herself what went wrong.

Which statement is incorrect regarding message recipients and message context?

In thinking about the intended receivers for your message, always be self-centered in your media choices.

Drew is a native of Ohio. He has accepted a position at his company's headquarters in Austria, where he will be tasked with public speaking engagements to promote his company's services throughout the country. How can Drew adapt his speeches to accommodate Austria's masculine culture?

Include statistics of his company's product or service and provide information on how his company compares to the competition in quarterly sales.

Begins with specific instances or examples and reasons to either a universal claim or another specific instance.

Inductive reasoning

Josie is giving a presentation of studies on weight-loss methods to the staff at her nutritional therapy clinic to increase the staff's awareness and knowledge of various weight-loss methods. What kind of presentation is she giving?

Informative

Tony is giving a presentation that he hopes will persuade employees to sign up for the company's new health insurance plan. He tells his audience to go home and consider the plan, saying, "While our new plan is more expensive than the old company plan, it covers a lot more and will actually be less expensive for your family in the long run." Tony is using which of the following strategies to maximize persuasiveness?

Inoculating against counterarguments

Which of the following is a defining feature of synchronous communication?

Instant feedback and real-time interaction

As you're walking to class, another student runs by and bumps into you. He is wearing jeans and a sweatshirt and shoving papers into his backpack as he goes. You assume that he is probably late to class. What stage of perception helped you come to that conclusion?

Interpretation

extends up to 18 inches

Intimate Distance

How might a team use Facebook to attract new business?

Invite potential clients to like their page.

Which of the following questions would you NOT likely ask when assessing an individual's credibility?

Is this person an agitator—does he or she like to anger listeners over the status quo?

Which of the following best explain why the transactional model of communication is more realistic than the linear model?

It does not see communication as simple and moving in one direction, It takes any communication as dependent on multiple factors, including context, relationship between communicators, and the medium of communication, It allows for the possibility of a communicator using multiple channels.

In which of the following scenarios does the speaker demonstrate a strong understanding of the role of a positive attitude?

Jay communicates enthusiasm about his topic

Jillian has noticed that some of her friends have abandoned their Facebook accounts and are now using Instagram on a regular basis. How has this shift impacted Jillian's connectivity to her friends?

Jillian should join Instagram if she wants to stay connected to this network of friends through social media.

Which of the following describes someone who is technophobic?

Joey feels anxious or avoidant of using any type of new media.

Which of the following serves as an example of how media can be detrimental to a presentation?

Julie has 10 PowerPoint slides for a 5 minute presentation.

Which of the following is the BEST example of a transformational leader modeling good behavior?

Ken makes sure to arrive at meetings on time with a positive attitude.

Which of the following BEST illustrates checking to see whether your responses are rational, or emotional?

Lauren's teenage daughter Catrina storms into her room after school, shouting, "Leave me alone!" at her mom. Although hurt, Lauren asks Catrina what happened at school.

Rick is working on improving his contributions to his team through enhancing his communication skills. As such, he is making a point to carefully hear what others are expressing, and responding in a way that acknowledges the legitimacy of their concerns. Which of the following communication skills BEST exemplify Rick's commitment?

Listening actively and showing respect

Refers to discourse that is supported by logical reasoning.

Logos

Lucy and Ben had a major argument, and Lucy said some very offensive things to Ben. Once they both calmed down, Lucy felt bad and offered to treat Ben to some ice cream. Which of the following scenarios is Lucy employing in this scenario?

Make it up to the injured partner

George is a new employee at a college and he has been asked to prepare a presentation on intellectual property laws for the faculty. He is not very knowledgeable about this topic, and the five legal cases he is reading are complicated and difficult to read. However, he tries very hard to decode the information and look up terms he does not know. Which of the following options BEST describes this example?

Message complexity

Michael is attending his friend Brian's dinner party, where many of Brian's co-workers will be in attendance. Brian has a PhD in Religious Studies and teaches at the local university, while Michael is an aircraft mechanic. Which of the following actions would demonstrate that Michael has a strong sense of self-concept?

Michael jumps into conversation with Brian's department head, John, and learns that he has a pilot's license and is trying to buy a single-engine aircraft.

Rachel begins her presentation with an amusing anecdote on the challenges of sticking to a fitness plan. In the body of the speech, Rachel includes statistics on health issues and even shows a quick video of an exercise class having a good time. Rachel is attempting to do which of the following?

Mix entertaining and informative elements.

This method of structuring and presenting ideas uses time-tested and research validated logic for persuading audiences in educational, business, and sales situations

Monroe's motivated sequence

Under which circumstance would it be wise to use asynchronous communication to collaborate on a project?

Multiple individuals located across time zones are expected to provide input on a new marketing campaign.

Janice is an account manager. Occasionally, she misses valuable details while texting with one client, Skype chatting with another, and videoconferencing with a third. What's the barrier here?

Multitasking. Multitaskers suffer short-term memory lapses and don't retain information as well.

Mark works for a large technical company. He often creates large files of data that include graphs, pictures, and text. Rather than driving to the office to deliver his work, Mark is able to log on to the company's network and submit his work electronically. Mark is experiencing which truism about new media?

New media have removed the barriers of time and space.

Which of the following examples BEST illustrates the effect of control needs in a relationship?

Olivia tends to nag her boyfriend Nick about his lateness when she feels like other things are more important to Nick.

Which of the following BEST defines a virtual team?

One that relies on communication technology

Which of the following statements on co-cultures is NOT correct?

One's affiliation as a Hispanic American is not an example of one's co-culture.

Bill and Sue lead a team of designers at their company, but all employees work remotely from their home offices. Most projects require the designers to meet regularly in a virtual setting to discuss the status of projects and provide input on the design. Which truism of human communication can be applied to this scenario?

Online collaboration tools make it easier for multiple groups to work on a shared project.

Sue and her teenage daughter, Mei, have always been close and enjoyed discussing their interests and lives. Although they still spend a lot of time together, Sue has noticed that in the last few months Mei has become more selective about what information she'll share with her. Consequently, Sue starts looking through emails, messages, and the internet history on Mei's computer while Mei is at school. Which of the following dialectical tensions is creating conflict in this relationship?

Openness/privacy

Orlando will be speaking to the members of his swim club in hopes of gaining support for his proposal to increase member dues. He is convinced that any proposal to increase dues will be unpopular. Which of the following persuasive strategies would be most beneficial to Orlando in this scenario?

Orlando should push for small, incremental increases to club dues.

Which is a true statement about co-cultures?

Our co-cultural memberships influence the relationships we initiate, Co-cultures consist of any group we identify with, People can belong to many co-cultures.

Which of the following is NOT one of the primary challenges of communication?

Our desire to persuade others

Which of the following best defines culture?

Our values, beliefs, lifestyle, rules, preferences, and behaviors

Includes vocal cues

Paralanguage

Which of the following are you MOST trying to avoid by critically listening to and thinking about communication?

Passively taking in messages that don't impact or interest us

The ability to arouse emotion within an audience.

Pathos

If you deploy the strategy of tuning in and assessing the context of communication, what are you doing?

Paying attention to the specific situation, the place, the person(s), and the details of the message as it unfolds

Which of the following is a true statement about the dimensions of culture?

People of monochronic cultures tend to like doing one thing at a time. Polychronic people tend to like working on multiple things at one time.

Mick has had a difficult time asking women out. He gets very nervous when talking to a woman he likes and says awkward things. Only a few women that he has asked out have accepted his invitation to dinner. Just before Mick asks out Melissa, he thinks, "She will turn me down just like all the others." Which of the following aspects of self-concept is most likely influencing Mick's self-talk?

Personal history

Which one of the following items is NOT an effective way to conclude an informative presentation?

Personal opinion

Mehdi, a student at a private university, visits high schools across the country to discuss his educational experience and convince the students to apply to his university. Mehdi will MOST likely need to combine which two types of speeches?

Persuasive and informative

During a town hall meeting, Holt kept trying to pay attention to the speakers, but the sirens blaring outside kept distracting him. When the time came for the town to vote, he had no idea which side was which anymore. Which contextual listening barrier was Holt facing?

Physical noise

Joy is planning a school fundraiser that will be larger than last year's fundraiser. It will include several events, such as games, a silent auction, a cook-off, and raffles. Which of the following statements BEST describes why Joy should consider working with a team instead of on her own?

Planning the various activities of the event requires various team members who are knowledgeable about these areas.

Which of the following is an example of a persuasive presentation?

Policy speech

Which of the following is true about the relationship between self-esteem and communication?

Poor self-esteem can make it difficult to communicate effectively.

Which of the following statements is true related to monitoring our internal dialogue?

Positive self-talk can actually be harmful when the individual does not believe those positive statements about himself or herself because of poor self-esteem.

Fallacy occurs when one event that precedes a second event

Post hoc engo propter hoc

Wade doesn't have time to listen to his girlfriend's story about her workday. He has his own work-related issues to worry about. Which of the following personal listening barriers is Wade facing?

Preoccupation

Tom is preparing a presentation on the most effective techniques for tooth extraction for a dental health course. He decides to narrow his database search to include sources published in the past three years. As a result, he finds an interesting case study and several peer-reviewed articles. Which of the following qualities was Tom looking for in his sources?

Recency

What is the first step for balancing individual and team goals?

Recognize the goals.

Which of these phrases is an example of influencing behavior?

Register to vote.

Which of the following statements about the development of relationships is NOT correct?

Relationships follow a specific pattern across the life span of the relationship.

Which of the following statements about rich and lean media is correct?

Rich media are capable of facilitating understanding.

Which one of these statements is reflective of an abbreviated outline?

Robert's outline contains short phrases.

Role-taking can be very difficult for communicators using new media. Which of the following statements about role-taking is NOT correct?

Role-taking occurs when we talk about a particular person or subject, even though we know it is annoying to our conversational partner.

You failed your final exam because the teacher made the questions too difficult. Is this an example of self-serving bias or fundamental attribution error?

Self-serving bias

Which of the following people is MOST competently monitoring his or her internal dialogue?

Selina is disappointed by her polling numbers and reflects on improvement strategies.

Waldeck, Kearney, and Plax suggest a four-step plan for effective self-presentation. The plan involves the following:

Setting a goal and creating a strategy, Executing the strategy and evaluating the results, Modifying others' negative perceptions

Which of the following options reflects important criteria for team building?

Shared accountability and collaboration

Moving closer to an audience, speaking with confidence, and repeating your main points in creative and memorable ways are examples of which of the following?

Strategies for maximizing persuasiveness.

When refuting an argument that has been made, it is far easier to defeat a weaker form of that argument than to engage with real reasoning present in the argument.

Straw person

Stuart is presenting on insurance policies for families with health care issues. Because he has been in the life insurance business for 20 years, he does not feel the need to incorporate any kind of support into his speech. As his boss, what would you recommend?

Stuart must support his points with facts, data, experts' claims, and others' experiences.

Represents a larger environment in which a group operates

System

Which of the following is NOT true about team building and training?

Teams are only difficult in certain settings.

Which of the following channels can result in asynchronous communication?

Text message

Which of the following statements about maintaining long-distance relationships is NOT accurate?

Texting many times throughout the day will help to foster a deep connection in a long-distance relationship.

Which of the following exemplify unproductive behaviors that should be policed by rules and sanctions?

Texting or leaving early

Which of the following is the BEST definition of power?

The ability to influence others to do things on their own, without influence

Which of the following is necessary in order for an individual to communicate effectively?

The ability to know how to package and deliver a message

Narissa has created her speech. She has not developed the beginning because she is sure she will be fine as she is familiar with the topic and not nervous to present. What necessary element is Narissa forgetting about the beginning of a speech?

The beginning of any good speech is one that is thought-out, intentful and well-developed.

Cementing a lasting connection between the audience and the topic is a primary goal of which part of a speech?

The conclusion

Jenna is often distracted at work by the chatter of her coworkers. She decides to put in earbuds and listen to music while working. Which of the following describes a reason why Jenna would do this?

To divert her attention

You are the founder of a tech start-up company with 25 full-time employees, and you need to downsize due to budget cuts. As the company leader, you need to deliver this bad news to your employees while also keeping morale high. You choose to address your employees formally in the auditorium. You use facial expressions and gestures to show your concern and empathy, and you provide a brief opportunity for employees to ask questions. Which element of selecting the right communication medium is not present in this situation?

The medium's capacity for transmitting natural language

Which of the following statements about the main purpose of human communication is NOT true?

The purpose of communication is to get others to behave the way you want.

Which of the following would be considered an appropriate topic of conversation for small talk?

The storm that is predicted to roll in that evening

Which part of an outline would contain the argument that factories can be harmful to pregnant women?

The thesis

When determining whether to integrate media into a presentation, what are the most important aspects a presenter should consider?

The topic, context, speaker, and audience

Which model of communication illustrates that, while not speaking out loud, Parker is still actively engaged in communicating messages?

The transactional model of communication

What did Mead (1975) say about the relationship between verbal and nonverbal communication?

The two work in tandem and are understood in conjunction.

Audiences that disagree with your position are the most challenging audiences to persuade. Which of the following is a poor suggestion for a speaker preparing to face a disagreeable audience?

There is no need to understand the types of evidence your audience will evaluate as credible.

Edward Tylor's definition of culture mainly focused on patterns of common life. Our definition today emphasizes cultural diversity. Which statement about Tylor's society is false?

There were more educated people in the nineteenth century.

Randy and Jenny will be traveling to Tokyo for numerous client meetings. They are busy preparing for the intercultural situations they will likely encounter on their trip. Which of the following statements is incorrect?

They should feel free to talk while eating.

Why would heavy use of jargon undermine speaker credibility?

This language won't be clear outside your specialized audience.

Which of the following is the BEST example of self-concept influencing the ability to listen in an interpersonal encounter?

Tina was in a toxic relationship, and now she frequently hears compliments as disguised attacks.

Sullivan is going to be speaking about the different types of student loans that are available to his college classmates. What organization should the body of the speech follow?

Topical

When politicians and their staff visit neighborhoods in an attempt to obtain your vote in an election, which type of communication are they using?

Traditional media

Emotions such as anger, fear, grief, or guilt that many people associate with negative situations may be effective in some public speaking situations. TRUE or FALSE?

True

When a person's inclusion needs are not met, he or she may become either antisocial and/or oversocial. TRUE or FALSE?

True

What does it mean to say that language is cultural?

We use language to express identification and affinity to groups we belong to.

Tasha has an important presentation on budgeting that she is preparing for. She knows she will be speaking at 2 p.m. in a small lecture hall that seats about 50 students. She has approximately 15 minutes for her presentation. What question didn't she ask that will contribute to an effective presentation?

What will the acoustics, lighting and even room temperature, be like?

In assessing the strengths and weaknesses of media, Trevino, Daft, and Lengel laid out criteria. Which of the following is correct?

When a message is potentially unclear or ambiguous, instant feedback will allow communicators to interact, check perceptions, ask questions, and arrive more quickly at understanding.

Charles is in the waiting room at the doctor's office. He can hear the doctor berating another patient about her weight. Will this have an impact on impression management?

Yes

If you are aware of the people involved, your intended communication goal, the nature of the environment, and the physical setting of the interaction, then you are practicing which part of communication competence?

You are aware of the appropriateness of certain communication in a particular context.

Ned and Noah have been dating for one year. Both were emotionally hurt in previous relationships, but they have created a healthy romantic relationship with one another. Even so, they sometimes react defensively because a present behavior might remind them of their past partners. This is an example of _________________ shaping the dialectics of a relationship.

a response to past relational experiences

When someone refutes an argument by attacking the person who presented the argument rather than the argument itself

ad hominem

Jordan spends team meetings constantly criticizing other team members for their ideas, while he offers none of his own or any solid approach to improve their ideas. Recently, Kiri and Leena have gotten tired of this and now don't voice their own ideas. The meetings instead have turned into shouting matches between the members, making everyone uncomfortable and having nothing to show for the time. This is an example of which of the following?

bad apple effect

When we constantly communicate by email, text, or tweet, we...

become more avoidant of sensitive or difficult conversations.

Value their membership in their particular in-group to such an extent that they place a greater importance on their role within the group than their role as an individual.

collectivism

In many Hispanic families, the control of important decisions remains with the parents or grandparents until the child reaches adulthood or until he/she marries and moves away from the family. This is an example of a(n) ____________ culture.

collectivistic

A tension that exist between two competing and contradictory related forces

dialectical tension

Martha arrives at the local park. She would like to use one of public picnic tables and proceeds to drape a tablecloth over it so no one else will use it. Martha's process is an example of __________.

establishing territory

A polite and pleasant expression designed to substitute for a term that the sender believes lacks social acceptance

euphemism

Communicators can develop more sensitivity to intercultural differences by studying other cultures, communicating with people from a variety of cultural backgrounds, and _________?

examining one's own culture to understand its assumptions and norms

Cultural influences on communication include __________.

expectations about nonverbal communication, socioeconomic restrictions, gender-based restrictions

Cyberstalking takes several forms. A woman who constantly posts negative comments directed to her ex-boyfriend in Facebook status updates is engaging in _______.

flaming

Lean media is primarily used for ______.

gathering instant feedback over text or instant message

The process of becoming ever more connected in economic, political, orgazational, and personal terms as transportation and telecommunication systems improve

globalization

Refers to a teams overwhelming motivation to agree or reach a consensus

groupthink

Software that facilitates collaboration-without-interruption among users working on related tasks is known as __________.

groupware

Place a high value on social rank & status

high-power distance

Our need to feel acceptance by and involved with others

inclusion needs

Values people who are assentive and speak for themselves, independent, and not reliant on others to any great extent.

individualism

Verbal or nonverbal transaction that takes place between two interdependent individuals within a relationship, which varies in its degree of personal-ness and can be conducted in a variety of context or using media.

interpersonal communication

The study of the body movements, including posture, gesture, and facial expressions

kinesics

Becoming a better __________ requires taking a look at how your self-talk affects your ability to process and understand information as it was intended to be understood by the sender.

listener

Liv and Ilan have a great relationship. Atole would like to know what they do to stay so connected and together. Atole is likely interested in knowing about Liv and Ilan's relationship __________.

maintenance

Traditional media can be defined as _____.

media that existed prior to the latter part of the 20th century

Ted was smiling and looking directly at Lew as Lew told him about his summer vacation. Ted's behavior is an illustration of __________.

nonverbal immediacy

Which of the following is NOT one of the primary characteristics of culture and co-cultural memberships affecting human communication?

power and lack of power

The kind of attraction that frieds feel toward another based on shared enjoyment of activities

social attraction

Within a feminine culture, it is acceptable for both men and women to be

supportive and relationship-oriented.

Involves instant replies and back-and-forth, real-time interaction.

synchronus communication

The "extra energy" created by a high-performing team when it interacts and functions

synergy

Refers to how we establish and manage space as belonging uniquely to us.

territoriality

Introduction, body, and conclusion are __________.

the basic speech components

The __________ is a brief, one-sentence summary of the central idea of your presentation.

thesis

We attempt to communicate effectively in order...

to manage communication challenges, create personal opportunities, make better decisions, and make meaningful connections with others.

A group of people who share common ______ would be considered a general culture because its members are likely to identify with only one such group at a time.

values

It is important to include ____________ when referencing sources in your presentation.

verbal citations