Intro to Public and Nonprofit Service

q5 What is one of the major problems in the Federal hiring process?

35 page job application

q3 What is the difference between a collaboration and a merger for a nonprofit organization?

A collaboration indicates they are working together while a merger indicates they have legally combined into one organization.

Which of the possibilities listed below is a permitted transaction under the Code of Ethical Principles

A donor makes a large donation and receives a plaque with her name printed on it

q4 What is goal displacement?

A nonprofit changes its goals and activities to satisfy a large donor

q1 What is a street level bureaucrat as mentioned in the Holzer book?

A person who is often involved in the implementation of a program or policy.

q7 what are the key parts of trait theory of leadership?

All are parts of trait theory

q3 The Pendelton Civil Service Act focused on what major problem that was occuring in the Federal Government?

Appointing friends to key positions

q2 One of Fayol's key principles was focused on

Authority

Satisficing is best described as:

Avoiding rational decision making

What is a CIO?

Chief Information Officer

q7 The video on leadership using the Tango:

Demonstrated the importance of followership

The first step in the fundraising process is to:

Determine priorities

The purpose of a policy analysis is to:

Evaluate different policy options to solve a problem

q5 What is one of the reasons why supervisors do not delegate?

Fear of mistakes

q1 What are the three levels of government in the United States?

Federal, State, Local

q7 Which of the behaviors listed below is NOT a characteristic of an effective nonprofit CEO?

Focus on finance

q2 What is an example of a Basic Need according to Maslow?

Food

q6 Step 4 of the public decision-making process focused on:

Formulating action alternatives

q1 Worth indicated that non-profits often fill in "gaps". Where do these gaps often come from?

Government programs and services

q5 As you examine the Executive Leadership Competencies, which of the ones listed below is NOT one of these competencies?

Higher Focused

q1 What is the last name of one of your textbook authors?

Holzer

q6 Public Choice Theory is best described as:

How self-interest determines how decisions are made

What are the key parts of skills theory according to holzer?

Individual skills and abilities

q3 The Iron Triangle consists of three key elements: Bureucracy, Congress, and

Interest Groups

One restriction that a 501c3 public charity has is:

It can't engage in partisan political activity

One advantage of still using direct mail to solicit donations is:

It creates a visual image

q4 What is a function that is typically found in local government in the U.S.?

K-12 Education

The fundraising pyramid illustrates all of the following except:

Major gifts are listed higher than regular gifts

q3 Which of the following is NOT and obstacle to nonprofit collaboration or merger?

More people will need to be hired

q5 What motivates someone to become a volunteer?

Motivated by the mission

q4 What is the Theory of Altruism and Giving?

Nonprofits can rely on donors to provide support for their organization

Before Big Data is analyzed it is often coded to:

Organize and present the data more clearly

What is Founder Syndrome?

Poor management?

When working with the marketing mix, a change in the price associated with a good or service provided affects:

Position

The process of charging people different prices based upon their marketing segment is called:

Price Discrimination

q4 What is an exclusive power of the U.S. Federal government?

Printing Money

The four P's of marketing are:

Product, Promotion, Place, and Price

q1 Which of the items listed below is not a common source for non-profit funding? profits gov and corporate donors individual donors grants

Profits

When a nonprofit advertises its programs and services on social media, it is engaged in which P of marketing?

Promotion

q7 According to Worth management is about day to day operations while leadership is focused on:

Purpose, vision, and direction

q1 According to Worth, the non-profit sector is experiencing

Rapid growth

q2 which of the answers below is not a contemporary management theory? Regression theory system theory economic theory structural theory

Regression Theory

q5 An employee that likes lots of structure and rules is probably focused on which need?

Safety

q5 If an employee does extra work, this is likely to appeal to what level of their needs?

Self Actualization

q2 Following McGregor's Theory Y, employees are

Self-directed, accept responsibility, willing to work.... all of the above

q5 One reason why supervisors don't delegate is that they will not be able to check up on the work assigned. How can this be overcome?

Set performance standards

q1 What is the double bottom line for non-profits referred to in the Worth book?

Social Mission and Financial.

q1 According to Holzer, in 2018 48% of the mandatory spending by the US government was spent on

Social Security, unemployment, and labor

q2 In the early days of management theory, if you were focused on scientifically training your workers which person's theory were you most likely following?

Taylor

q3 When Presidents or Governors change, what often happens to the agencies of departments that report to them?

The direction or purpose could change.

q4 A new park is being constructed within the city of Kalamazoo. It is likely that the new park is a service provided by:

The local government

q4 Isomorphism is:

The process where a nonprofit becomes more like similar nonprofits and embraces similar norms, values, and beliefs

q6 What does the revised Garbage Can Model describe?

The public administration making that can be chaotic

q4 The Marble Cake model of federalism suggests that:

The three levels of government have mixed levels of authority

q5 We discussed Theory X and Theory Y in a previous unit as well as this unit. If you were managing volunteers, which type of management style would you likely use.

Theory Y because volunteers share a common interest and are committed

q5 Which of the following is NOT a purpose of a performance appraisal

To discuss the performance of other employees in the department

q1 What is one of the largest federal government employee categories?

US Postal Service

q4 Privatization is a method used by governments to:

Use the private or nonprofit sector to provide some government services

A nonprofit is using Twitter to distribute information about its programs and mission, and raise awareness of the nonprofit. This is an example of:

Using social media for advocacy

q1 What is the key difference between a non-profit organization and a business?

Usually a non-profit is focused on providing programs and services and not focused on profit like a business.

The Brandraising Model at its very top start with the organization's:

Vision

q3 Which President believed that public administration was "... removed from the hurry and strife of politics"?

Woodrow Wilson

q2 A Theory X manager believes that

Workers lack ambition

q3 What does collaboration mean to a nonprofit organization?

Working with another nonprofit, government, or business on a program or service.

q3 Cross-sector collaboration is defines as:

a nonprofit working with a government or business entity

q2 the NAACP is an example of

a social welfare organization

q6 What does strategic planning produce for a nonprofit organization?

a strategic plan????

q5 To have a successful volunteer program in a nonprofit organization, what practices should be adopted?

all of the above are good practices

Cyber security is the responsibility of:

all public employees?

Which of the following is an example given for using E-Government to enhance service delivery:

apply for licences

Which of the following is NOT a trend facing public managers:

broadcast television signal

q6 In Stage III of the life stages of a nonprofit the focus is on:

building its foundation and growing

q2 Private foundations have a mission that they focus on. In the instructor presentation the Kellogg Foundation focused on

child education and welfare

q2 In the united states, many local nonprofit organizations were first founded to focus on

community needs

Which of the following is NOT a stakeholder in regards to program evaluation?

competing programs

Nonprofit lobbying consists of:

contacting a member of congress to request support?

q7 Transformational leaders inspire by:

conveying high expectations

All of the following are advantages to written surveys except:

difficult to analyze

q7 The Path-Goal Theory of leadership is based upon:

employee motivation

q4 In general terms, what gaps are often filled by nonprofit organizations?

gaps caused by market and government failure

What is GIS?

graphical information system

Determining if program goals and objectives are being achieved is part of:

impact assessment

q6 What role does a portfolio analysis have in a nonprofit organization?

it provides an analysis of the programs and service to determine if they match the organizational goals????

A survey question that provides five response options that range from strongly agree to strongly disagree is using:

likert scale

A level of measurement that ranks data or labels in a specific order is called:

ordinal data

q6 One of the key features of consensus decision-making is:

participants make decision by agreement rather than majority vote

When a nonprofit informs people about current issues it is:

participating in civic engagement???

q6 Which of the following is NOT a factor that helps a nonprofit organization increase capacity?

reduced organizational staff

q9 Which of the methods for collecting data was not indicated in the Holzer book?

self-study

q4 Two local governments construct a fire station that will be used by both governments who will share equipment and personnel. This is an example of:

sharing equipment and services

q3 When collaboration occurs, a potential benefit is:

sharing office space, merging back office operations, sharing volunteers and clients

Which of the following is NOT a leadership power in Holzer?

strategic power

An example of a Measure of Central Tendency is:

the mean

One of the issues associated with "Big Data" is:

the supply of data has increased significantly from all sources

q6 What is a SWOT analysis used for in a nonprofit organization?

to identify strengths, weaknesses, opportunities, and threats during the strategic planning process

q3 Which of the conditions listed below indicates success for a collaboration or merger?

trust

One of the best ways a nonprofit can increase advocacy for its cause is to:

use social media to increase awareness

q7 The key words that describes Charismatic leadership in the Worth book are:

vision and confidence?

q2 can a nonprofit charge for its services?

yes, but it often charges a reduced price if the good or service is part of its mission????