ITM Chapter 2 Review
The ________ component of the information systems framework provides instructions for people. A) procedure B) software C) hardware D) data
A) procedure
Which of the following statements is true regarding the characteristics of good information? A) Information needs to be more than just barely sufficient for the purpose for which it is generated. B) Information must hold an appropriate relationship between its cost and value. C) Accurate information can be based on incomplete data. D) Good information is just recorded facts and figures.
B) Information must hold an appropriate relationship between its cost and value.
________ information is information that directly pertains both to the context and to the subject. A) Timely B) Relevant C) Measurable D) Expensive
B) Relevant
Which of the following statements is true about data characteristics of quality information? A) Information systems that produce real-time data are less expensive than those that produce data at a later time. B) The timeliness of information can be measured against events. C) Accurate information can be conceived from inaccurate data. D) Data that appears on any Web page is reliable.
B) The timeliness of information can be measured against events.
When activities formerly done by people following procedures are moved to computers that perform the work by following instructions in software, the activities are said to be ________. A) outsourced B) automated C) documented D) systematized
B) automated
The software and procedure components of the information systems framework are ________. A) actors B) sets of instructions C) the outermost components D) bridges between the human side and the computer side
B) sets of instructions
________ is defined as recorded facts or figures. A) Information B) Substance C) Data D) Content
C) Data
Which of the following refers to information that is based on correct and complete data and has been processed correctly, as expected? A) relevant information B) measurable information C) accurate information D) timely information
C) accurate information
The specific tasks that need to be accomplished as part of a business process are known as ________. A) decisions B) resources C) activities D) databases
C) activities
Automation of a process activity consists of moving work from the ________ of the symmetrical five-component framework. A) software side to the human side B) data side to the procedure side C) human side to the computer side D) software side to the hardware side
C) human side to the computer side
Which of the following statements is true of using an information system to improve process quality? A) Information systems that are most user friendly are also most cost effective. B) Information systems are most effective at improving process quality if they are developed solely by technical personnel. C) Information systems can improve process efficiency but not process effectiveness. D) Information systems that are labor saving may not be efficient.
D) Information systems that are labor saving may not be efficient.
Which of the following is a characteristic of good data? A) It must be available in the cloud storage. B) It must be more than just barely sufficient. C) It must be based on incomplete data. D) It must be contextually relevant.
D) It must be contextually relevant.
A ________ is a network of activities for accomplishing a business function. A) process capital B) task force C) business portfolio D) business process
D) business process
In an information systems framework, ________ is the bridge between the computer side on the left and the human side on the right. A) hardware B) software C) procedure D) data
D) data
The fact that Joe works nine hours per day is an example of ________. A) sample B) content C) information D) data
D) data
Which of the following information is good information for the CEO of a call center? A) hourly variance reports of performance parameters in each queue B) daily report of calls attended by each employee C) real-time information about the average time spent per call by employees D) department-level averages of revenue generation figures
D) department-level averages of revenue generation figures
Which of the following components of an information system play the role of actors? A) software and people B) procedures and people C) data and people D) hardware and people
D) hardware and people
An activity is considered to be automated when it is characterized by people following procedures.
False
As long as information is relevant and timely, it need not always be complete.
False
Automation moves work from the software component to the hardware component.
False
Data delivered with active graphics need not be cross-checked for accuracy.
False
Data is knowledge derived from information.
False
Information systems should not be subject to the same financial analyses to which other assets are subjected.
False
The quality of thinking determines the quality of the information that is produced.
False
Accurate data should be relevant both to the context and to the subject.
True
Accurate information is based on correct and complete data, and has been processed correctly.
True
An effective business process enables an organization to accomplish its strategy.
True
Automation is the process in which the work is transferred from human side to computer side.
True
Average wage is knowledge that can be derived from the data of individual wages.
True
Creating an abstraction or model of their company's current process helps a team have an informed and better discussion about developing new business processes.
True
Data needs to be sufficient for the purpose for which it is generated, but just barely so.
True
Data presented in a meaningful context is known as information.
True
For data to be worth its cost, an appropriate relationship must exist between the cost of data and its value
True
In an information systems framework, software and procedure components are both sets of instructions.
True
In the five-component framework of an information system (IS), data is the bridge between the computer side and the human side.
True
In the five-component framework of information systems, the actors are hardware and people.
True
Information is data processed by grouping, comparing, or other similar operations.
True
Members of a team in a company need to understand business processes since they need to evaluate new technologies.
True
One of the major benefits of an information system is that it improves process quality.
True
People can perceive different information from the same data.
True
