KNR 380, Human Resources, Exam 1 Study Guide

Difference between internal & external customers

Internal- a member of the organization that relies on assistance from someone else to do their job (having to get manager approval for example) External- a person that is not part of the organization that uses the products/services of the organization (a person that walks in and buys things)

Which of the following is NOT a form of a franchise?

Logo Representation

Be familiar with the Privacy Act of 1974.

establishes a code of fair information practices that governs the collection, maintenance, use, and dissemination of information about individuals that is maintained in systems of records by federal agencies.Jul 17, 2015

A mission should address what three things?

who, services, how

What is a mission?

a concise fundamental statement reflecting what a company does

What is affirmative action?

an action or policy favoring those who tend to suffer from discrimination, especially in relation to employment or education; positive discrimination.

What is a vision?

an ideal and unique image of the future

What is the term "glass ceiling" and what are its implications in HRM?

"an intangible barrier within a hierarchy that prevents women or minorities from obtaining upper level positions"(Merriam-Webster) Implications in HRM are that there is very little diversity in upper level management (most CEOs are white men), that women and minorities can have a harder time getting hired/stay working at a company, and that there are often few opportunities for advancement within the company for those groups of people

How are organization values formed?

-values of the founder -societal/community values -employees -members

List and Describe the 4 main resources in management

1. Planing - Establishing goals and objectives and startegies for achieving them 2. Organizing - Assigns proper staff to carry out goals and objectives. 3. Leading - Influencing staff to carry out assigned tasks. 4. Controlling - Evaluation where performance is measured.

Be familiar with the types of organizational design

1. Simple Structure 2. Bureaucracy 3. Team based Structure

Describe the 6 elements to consider when determining organizational structure?

1. Work Specialization 2. Departmentalization 3. Chain of Command 4. Span of Control 5.Decentralization/Centralization 6. Formalization

Civil Rights Act of 1964 & 1991

64- Prohibits discrimination in employment on the basis of race, color, religion, sex, or national origin 91- Changed damage claim provisions to say that people who faced discrimination in employment because of their race, color, religion, sex, or national origin are now allowed to collect damages for their lost wages

At what level of management are human relations skills important?

All the above: Entry level, Middle management, Upper management

What is the difference between authority and responsibility?

Authority is the power or right to give orders Responsibility is having a duty to deal with something/one They're synonyms, but present differently in HRM

Which of the following is an example of an agency in the non-profit sector?

Boys and Girls Club

Be familiar with an agency's authority with employees' internet use, email activity, and/or voicemail activity in the workplace.

Basically, if you are on a work computer or in the work environment, they have the right to monitor what you do.

What are Bona Fide Occupational Qualifications (BFOQ) and why is this concept important in HRM?

Bona fide occupational qualifications (BFOQ) are employment qualifications that employers are allowed to consider while making decisions about hiring and retention of employees. The qualification should relate to an essential job duty and is considered necessary for operation of the particular business. The Bona Fide Occupational Qualifications rule allows for the hiring of individuals based on race, sex, age, and national origin if these characteristics are bona fide occupational qualifications. This is an exception and complete defense to Title VII of the Civil Rights Act of 1964 which protects employees from discrimination based on religion, sex, age, national origin and color at the workplace.

Which of the following best describes BFOQ?

Characteristics providing a legitimate reason why an employer can exclude (i.e., not hire) persons on otherwise illegal bases of consideration

1. Which of the following are true regarding competencies?

Competencies are important for all levels in an organization.

Grouping jobs by function, product, or geography best describes which of the following elements for structuring an organization?

Departmentalization

What is EEOC?

E-qual E-mployment O-pportunity C-ommission

Define efficiency and effectiveness

Efficiency - Is minimizing the amount of resources an organization wastes. (ex. Keeping lifeguards on the clock when doing nothing) Effectiveness - How capable an organization is achieving its goals and objectives. (ex. increased membership by 20% and operate at 85% compacted each month)

The Immigration Reform & Control Act.

Establishes penalties for employers who knowingly hire illegal aliens and prohibits employment discrimination on the basis of national origin or citizenship

Types of Partnerships

General- common, each fully liable, share costs and benefits Limited- common, liability based on amount invested, one + can be limited (but at least one can't) Secret- identity of an owner isn't public, they can participate in mgmt. with limited financial opportunity Dormant (silent)- only invests money, can't manage, only liable for investment

Human Relations

Handling internal customers and external customers. Includes the ability to deal with the public, work in a team, and how to deal with personality conflicts. Used by all levels of management equally, but used differently.

What is a model of effective performance

I DON'T KNOW :''''( (Potentially the grid thing talking about effectiveness vs efficiency)

What is disparate impact?

In United States labor law refers to practices in employment, housing, and other areas that adversely affect one group of people of a protected characteristic more than another, even though rules applied by employers or landlords are formally neutral. (unintentional discrimination)

Conceptual

Managers view the organization as a whole and make decisions on how they will affect everyone in the organization. Creating a direction/vision. Used more by Top Managers (compared to Frontline Managers).

What is competency-based management

Managing people based on the competencies they already have

A concise statement about what a company does is best defined as:

Mission Statement

Which of the following is NOT a basic form in which a commercial business can be formed?

Municipality

You are a supervisor for a recreation facility. The facility is open from 5am - 10pm Monday thru Friday and 6am - 9pm on Saturday and Sunday. You have three staff: Julie (age 15), Sam (age 16), & Roger (age 19). Based upon this information and the facility's schedule, what are the maximum hours Julie can work during the week of 9/25/17?

No more than 18 hours per week

What is the difference between prejudice and discrimination?

Prejudice: preconceived *opinion* that is not based on reason or actual experience. Discrimination:the unjust or prejudicial *treatment* of different categories of people or things, especially on the grounds of race, age, or sex.

Age Discrimination Act

Prohibits discrimination against persons over 40 and restricts mandatory retirement requirements, except where age is a BFOQ

Vocational Rehabilitation Act

Prohibits discrimination against persons with disabilities and requires affirmative action to provide employment opportunity for persons with disabilities

Be able to describe the three sectors that influence structure (i.e., commercial, nonprofit, public)

Public- taxes, fees and charges; governmentally governed; profits go to agency or the city Nonprofit- fees, charges, donations and grants; self-governing (boards); profits go back to agency Commercial- product/service purchasing; governed by form (sole proprietor, partnership, or corporation); profits goes to owners and shareholders

American with Disabilities Act

Requires employer accommodations for individuals with disabilities

A S.W.O.T. analysis is regularly performed when agencies engage in strategic planning. The S.W.O.T. analysis is a 4-category assessment. The 4-categories are:

Strengths, Weaknesses, Opportunities, & Threats

Which act gave employees more bargaining power when working with management?

Taft-Hartley Act

3 Functions of management

Technical- develops new things; frontline people; only small picture necessary Human Relations- customer service Conceptual- decisions affect the whole organization; upper level people; has to see the big picture

Define Management

The process of dealing with or controlling things or people

Technical

Things done by a manager in order to accomplish tasks and complete procedures. Usually completed by frontline managers (Stressed during undergraduate and graduate education to prep for entry-level positions)

How should managers effectively use competencies

Through taking into consideration the competencies their workers already have and hiring people that complement each other.

What is the Equal Pay Act and its provisions?

To prohibit discrimination on account of sex in the payment of wages by employers engaged in commerce or in the production of goods for commerce.

3 levels of management, what are some examples of managers at each level?

Top Managers - CEO, President, General manager Middle Manager - Sales manager, Sports coordinator, director of catering Frontline Manager - Instructors, activity leaders, and day camp leaders

What is the relationship between values, vision, mission, & goals?

Values shape the vision that shapes the mission that shapes the goals

What is disparate treatment?

one kind of unlawful discrimination in US labor law. In the United States, it means unequal behavior toward someone because of a protected characteristic (e.g. race or gender) under Title VII of the United States Civil Rights Act. (intentional discrimination)

What act created the National Labor Relations Board?

the National Labor Relations Act (NLRA, also known as the Wagner Act)