MAN 4162 Customer Relations for Mgrs CHAPTER 9

In the context of the seven stages of personal change, match the elements of the personal change process (in the left column) with their descriptions (in the right column).

-Beginning-It involves the last of three general steps in the acceptance of personal loss, where "experimenting" and "completion" take place. -Ending-It involves the first of three general steps in the acceptance of personal loss, where "emotional standstill," "denial," and "anger" take place.

A job loss can affect a person's relationships with his or her colleagues, spouse, and friends. Identify a characteristic of the seven major life changes that is displayed in this scenario.

Every change has its own ripple effect.

Identify the basic characteristics of the seven major life changes. (Check all that apply.)

They happen to everyone. They seem to occur beyond a person's control.

Based on the seven-step personal change process, some form of anger takes the place of the emotional gap left by _____.

denial

The denial phase in the seven-step personal change process is such that it _____.

prolongs the healing process if the period of denial is extensive