MAN ch 16 hw

If you were conducting an audit of Threadless and wanted to know how much assets they have, you would most likely look at which of the following statements?

balance sheet

Which of the following best describes decision-making at the Ritz-Carlton?

Frontline employees can make decisions.

Legal Sea Foods considers performance as more than just financial performance. The company also emphasizes customer satisfaction, employee training, and business processes. These are all components of a _________blank approach to managerial control.

balanced scorecard

Amy and Mike seem to be advocating that control be _________blank while Leo believes it should be _________blank .

bureaucratic; clan

The purpose of using a balanced scorecard is for

companies to make sure their business activities align with strategy.

Amy asks Leo why he does not "have people on the line manually checking batteries as we go?" What type of control is Amy advocating for?

concurrent

Threadless receives immediate customer feedback on specific promotions through online orders. What type of control does this represent?

concurrent

Strategy maps utilize the _________blank viewpoint of management theories.

contingency

Which of the following best describes the reward system at the Ritz-Carlton?

It includes a great deal of intrinsic rewards generated from serving customers and working as a team.

Which of the following best describes the controls used at the Ritz-Carlton?

There is a great deal of clan control.

Threadless switched to 100 percent on-demand printing, allowing vendors to print one shirt at a time (instead of bulk) and to send the shirt directly to customers. Threadless never has to actually touch the product, reducing its expenses. Which common measure of performance standards does this represent?

cost

For an airline company, frequent reliable departures are a measurable objective for which perspective?

customer

By inspecting and testing their fish so it is "fork-worthy," Legal Sea Foods is using which approach to bureaucratic control?

feedforward

Which of the following best describes when controls are used at the Ritz Carlton?

in real time

Replacing Starbucks' baristas with automated coffee-making machines would fall under what perspective?

internal business processes

Threadless sets an annual budget for the next year after the end of the current year's holiday season. The process includes reviewing the current budget and setting goals for the next year. Since this annual budget includes all the major activities of Threadless, it is most likely a _________blank budget.

master

Assume Leo's manufacturing line was producing close to the company's goals, but just slightly under. If Amy and Mike still complain about Leo's control of the line, they would be violating which of the following?

principle of exception

Which of the following demonstrates how Legal Sea Foods uses concurrent controls?

providing hourly workers with a "learning coach"

Leo believes that Amy and Mike's ideas will diminish the importance of which effective control system criteria?

relationship between empowerment and control

After comparing performance to standards, what is Leo not doing?

taking corrective action

Innovation and learning perspective of the balanced scorecard focuses on

the improvement of knowledge sharing mechanisms.

At the Ritz-Carlton, how is information shared and used?

to facilitate decision-making and improvements