Management Ch.11

Groups and teams can help an organization gain a competitive advantage because they can...

(1) Enhance its performance (2) Increase its responsiveness to customers (3) Increase innovation (4) Increase employees' motivation and satisfaction

Two characteristics that distinguish teams from groups

(1) Intensity with which team members work together (2) The presence of a specific, overriding team goal or objective

Team

A group whose members work intensely with one another to achieve a specific common goal or objective

Members of groups, and especially of teams (because of higher intensity of interaction in teams)...

Are likely to be more satisfied than they would have been if they had been on their own

IDEO believes that innovation frequently is the result of

Deviance

Kira allowed the conflict between Blake and Sarah to turn

Dysfunctional

The Operating Committee and the various Boards and Councils at Cisco are all examples of ________ teams

Formal

At the beginning of the meeting Kira does not properly lead the team during the ________ stage of team development. Therefore; the team was stuck in the ________ stage

Forming; storming

The team members appear to be unmotivated to do team tasks and are avoiding taking responsibility for their work. To improve team member participation, which element of group dynamics can Joe try to improve?

Group cohesiveness

Which of the following most likely contributed to the lack of group cohesiveness?

Group identity

Ron Ricci's board of sports enthusiasts at Cisco formed to focus on how to involve Cisco more closely in the sports field. It developed StadiumVision and launched it within four months. This is an example of a successful

Interest group

Teams at IDEO like to observe consumers who don't follow the rules on how to use a given product because

It might suggest new products that IDEO could design

To take advantage of the potential for synergy in groups...

Managers need to make sure that groups are composed of members who have complementary skills and knowledge relevant to the group's work

Group

May be defined as two or more people who interact with each other to accomplish certain goals or meet certain needs

IDEO advocates ________ levels of conformity and ________ levels of deviance in its design teams.

Moderate; moderate

A team that developed a norm for following set procedures for new product development would ________ at IDEO

Most likely fail

Deviance at IDEO can be defined as

Nonconformance to expected ways of doing things

If James asks team members to reply to each other within 24 hours during regular business hours, he would be instituting a

Norm

Understanding what the team is working on, encouraging wild ideas, and never rejecting an idea simply because it sounds too crazy are examples of ________ at IDEO

Norms

Soft-skills

People-related skills that get team members connected with each other and aligned on carrying out a shared purpose

Synergy

Performance gains that result when individuals and departments coordinate their actions

People working in a group can...

Produce more or higher-quality outputs than would have been produced if each person had worked separately and all their individual efforts were later combined

The Councils at Cisco can make decisions on projects costing up to $10 billion without seeking input from others. The Councils do extremely complex work and have extremely high levels of autonomy and responsibility. These elements are typical of

Self-managed work teams

Soft-skills include...

Showing empathy, organizing, collaborating, solving interpersonal problems, and communicating (speaking, writing, and above all, listening)

Joe assigns tasks to each team member individually so that the responsibilities and contributions are identifiable. By doing this Joe is reducing

Social loafing

After reading a description of the many products designed by IDEO, one could assume that ________ would definitely be a source of cohesiveness in the teams at IDEO

Success

Chambers decided to restructure Cisco around a variety of different types of teams in order to take advantage of ________ provided by teams.

Synergy

Several teams at Cisco have been formed temporarily to work on specific problems or issues. These would most likely be considered

Task forces

The team in the video is assigned a specific project and is asked to finish it in a given time. What type of team does this represent?

Task forces

Innovation

The creative development of new products, new technologies, new services, or even new organizational structure

In a cross-functional team...

The expertise and knowledge in different organizational departments are brought together in the skills and knowledge of the team members

The Operating Committee, made up of Chambers and 15 other high-level executives, is an example of a ________ team

Top management

All teams are groups, but not all groups are teams

True

Soft skills are hard to measure and employees struggle to teach those skills

True

One of the main issues is that some team members do not have faith in each other. This issue is primarily related to a lack of

Trust

Cisco has a presence in not only the United States, but also in India, Russia, Chile, and many other countries. A team made up of members from each of these countries and who continue work in their home countries is most likely a(n) ________ team

Virtual