Management CH13
True or False: A formal group typically has no officially appointed leader, although a leader may emerge from members of the group.
False
True or False: People tend to exert less effort when working in groups than when working alone, and this tendency is called dysfunctional conflict.
False
True or False: The use of teamwork is having minimal impact on individuals and organizations in today's workplace.
False
True or False: A group is defined as two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity.
True
True or False: Certain kinds of conflict can be beneficial for organizations.
True
True or False: Compromising is a conflict-handling style most appropriate when both parties to a conflict have equal power.
True
True or False: Conflict is an enduring, normal part of the workplace.
True
True or False: Effective teamwork can result in significant improvements in organizational productivity.
True
True or False: The team size that is the most workable is 5 to 12 members.
True
Self-managed teams are groups of workers who have been given ________________.
administrative oversight
During the forming stage, the leader should:
allow people to become acquainted
Teamwork:
improves speed and decreases cost
The stage during which a group sets guidelines about issues like attendance and punctuality is the _________ stage.
norming
Knowledgeable workers who meet as a temporary team to deal with a specific issue and then disband are called a:
problem-solving team
_____________ is designed to elicit different opinions without inciting people's personal feelings.
Programmed conflict
To prevent groupthink, a manager should:
bring outsiders into the group regularly
Jacques says during his meeting with the task force, "Let's hear from those who don't agree with this choice." Jacques is performing a _________ role.
maintenance
A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves accountable.
team
Workgroups with too much conflict are characterized by:
All of the above
Which of the following is NOT a source of conflict?
too many resources
